Can Steam Support detect who really owns an account?

[Mr. Lago]

Hello, I speak of this not only on my own, but also for those who have the same experience and fear the same ...
My account was stolen, luckily I recovered it, but the thief somehow knew my "Log-In Name" (the one you put when you're logging in). Obviously many say that with that is not enough to steal your account, but what worries me is that as I recovered my account through Steam Support, I got the doubt, can the thief steal my account through steam support?

This would sound ridiculous, but the problem is that if the thief knows the "Log-in name" can steal my account through the steam support itself:He can go to "my account was stolen and I do not have access to it", put my "Log-in name", put that "does not have access to the mobile authenticator " This will lead him to complete another field of questions:


"Your current email address (we'll answer you there)"
(He could put an email address to steal the account)



"Tell us about your Steam account":

"What was the first email address you used in your account?
If you do not remember the first one, try to give us the oldest one that you remember."
(I do not know if he knows my email, but he could put his own or the same email that he put on "Your current email adress")

"Enter a phone number registered in your account
You may have added a phone number to your account to facilitate recovery".
(he would put his own phone number)

"Is there anything else we should know about the problem?"
(This would not matter much)


If nobody understands this, the point is that you can accuse me of what I was and not him, what would cause an injustice because I could steal the account by doing that in steam support.
And that's why this discussion, is it possible that the one who stole your account knows your "Log-in name" can steal it again through steam support accusing me that I did that when it's not true?

[Washell]

In the case of a dispute between two claimants, steam will ask you to provide a/the first CD key registered to the account, payment details, and/or other stuff only the actual original owner can know.

[Mr. Lago]

And when would that happen? I say because probably when he tries, they can not ask him that ...
And if somehow he guess what was bought in the account first?

[cSg|mc-Hotsauce]

Read... https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090

They usually ask for the "1st" email, phone number, wallet card#, gift card#, game key added and credit card info (usually 3 of all those) to ensure it was you who created the account.

Contest it too many times with the hijacker, the account is locked from use forever.

[Washell]

Originally posted by Axelitux:

And if somehow he guess what was bought in the account first?

Impossible to guess. You need to write the ticket number on the physical copy of the CD-key and take a picture of it, an action impossible for a hi-jacker. All other data isn't stored in a readable format for a hi-jacker with too many numbers involved to ever guess right.

[Mr. Lago]

Here I put some clarifications and questions:
Well, the first email was obviously mine.
the phone number can be any or only the first one that was put in steam guard?
Steam wallet card or credit card is not because I buy steam wallet through printed papers for a place where money is given to put money to steam wallet.
I do not have any cd key games because obviously everyone buys them on the platform, or is there a way to see the key?
Serves anything else bought in steam to justify that I am the owner?

[cSg|mc-Hotsauce]

The 1st one.

Everything they ask for is the 1st one attached to the account.

Printed receipts of the wallet purchases do work.

See the key, no.

[Mr. Lago]

Ok, maybe it's unlikely that my account will be stolen again. Thanks for the help, it's just that since I happened that I feel very insecure because I do not want to lose my account for something like this again.
They understand what I'm talking about ...

[Muppet among Puppets]

Originally posted by Axelitux:

it's just that since I happened that I feel very insecure

You should worry about how someone GOT access to your account in the first place.

It was not and will not be the login name.

Did you ever use your passwords outside of the steam client?
Is the password shared with another account?
What steam guard do you use?

[Mr. Lago]

Q:Did you ever use your passwords outside of the steam client?
A:No.
Q:Is the password shared with another account?
A:No(and i change it).
Q:What steam guard do you use?
A:Mobile Phone Steam Guard

[Crazy Tiger]

Did you do a malwarecheck?

Keyloggers are a thing.

[Mr. Lago]

Yes and there was nothing

[Mr. Lago]

He stole it because I believed everything basically. No need to explain.

[Mr. Lago]

But that will not happen again

[Mr. Lago]

If they want to know the scam type, was a fake report accident scam.On that i am didn't know how that work, i belived Steam would ban, but obviusly i didn't do anythign bad.

[Muppet among Puppets]

Originally posted by Axelitux:

Q:Did you ever use your passwords outside of the steam client?
A:No.

Originally posted by Axelitux:

If they want to know the scam type, was a fake report accident scam.On that i am didn't know how that work, i belived Steam would ban, but obviusly i didn't do anythign bad.

With "did you use passwords outside the client" i meant the steam chat as well......

At least it was "just" you handing out the details, so your computer and phone did not do it.