Lupen Nov 7, 2019 @ 8:26am
No refund from steam after failed gift
So i recently gifted my friend a game, but he couldn't accept it because he had a 7 day market restriction. (i think its because he added a new payment method or something) The problem is, in steam it says they refunded me. But i checked my bank and i did not recieve any money from steam. It also did not add any funds in my wallet on steam. Does anyone know where the money went, and possibly how to get it?
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Ogami Nov 7, 2019 @ 8:30am 
Refunds back to bank account/card/PayPal usually take up to 14 days on Steam.
Only Steam Wallet is instant for refused gifts but Steam sends the money back to the exact payment method used to buy it in the case of gift rejection.
Last edited by Ogami; Nov 7, 2019 @ 8:31am
Hodman Nov 7, 2019 @ 8:32am 
After a gift has been declined or couldn't be accepted you'll be refunded to the original payment method (or steam wallet if the money can't be refunded to the other payment method).

It may take several days to get your money back:

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where
Zukabazuka Nov 7, 2019 @ 10:32am 
If the refund happen within 24h of the purchase the transaction was just cancelled for you. So it wouldn't show any money being sent or being received.
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Date Posted: Nov 7, 2019 @ 8:26am
Posts: 3