Steam Update causing Blue Screen of Death (BSOD)

[jeff]

In the middle of working on my computer, I got a steam update notice and foolishly clicked to update. The update started and promptly triggered a blue screen of death (BSOD). The computer rebooted and I was able to start steam and trigger the update without further incident. Do not update if you have any open programs. This has never happened in previous many years of Stream use. I have a current updated Windows 10 system.

[Jaunitta 🌸]

BSOD usually caused by a conflict with drivers, Its a stop error. If windows updates was running and installing??
What work were you doing? Video editing?
Doubt its related to Steam.
Check your events errors may give you an insight.

[Mr._Ginge_]

Originally posted by Jaunitta 🌸:

BSOD usually caused by a conflict with drivers, Its a stop error. If windows updates was running and installing??
What work were you doing? Video editing?
Doubt its related to Steam.
Check your events errors may give you an insight.

Actually no, the error is being caused by a bad page load in the steam client. You click something on steam, and if it fails to load something it crashes the whole computer. I have been having this issue as well lately.

[Jaunitta 🌸]

In my opinion ok, anything you open uses the gpu and ram so you can view it, if you have a problem with the gpu or ram then opening steam or any page causes crashes ,
i'd look to your ram and gpu,
run a memory test using memtest
check drivers in device manager incase there was an update and the drivers are bad , It happens. Roll back drivers
Those 2 areas are crashing your system among many others not Steam .
start there please.
edit
if you're using a desktop also check inside for dust .
Open Steam Settings >interface untick use gpu accelerated rendering in web pages ok it. Test again
If not then open steam settings Library these are self explanatory

[jeff]

I don't see much in the event viewer. It just says the previous system shutdown at [time] was unexpected, System event ID 6008. This happened twice this year and both times were exactly during a Steam update; it's no coincidence. I had MS Outlook, Word and Firefox open with a few tabs, nothing special.

[jeff]

I think Mr. Ginge is right. My gpu and ram are fine, I don't get crashes during gameplay for example. And I never got a crash in Steam before the last two updates.

I will untick the gpu acceleration for loading webpages in Steam although I don't see how that would be relevant. I can't really test it again until there is another update.

[sinologymaster]

I am the same situation, too.
The first Blue Screen of Death I encountered at 9th November.
When I started Steam Client, Blue Screen of Death was displayed.
15th November and Today,when I clicked something on steam,Blue Screen of Death happened.
All these Blue Screen of Death occurred after Steam Client update and restart it.
According to Steam news, Steam Client update was carried out at 6th,14th November and Today.

For the moment,uninstall Steam Client and reinstall it, it will go well, but temporarily.
Because next Steam Client update causes same Blue Screen of Death.
Each time it happens, uninstall Steam Client and reinstall it.
I have repeated this from 9th November.

[sinologymaster]

A little strange, I uninstalled Steam Client and downloaded it via my web browser, reinstalled Steam Client and updated it, Steam Client works normally,not cause Blue Screen of Death.

[jeff]

Instead of accepting the steam update popup message, now, when I know a steam update is available, I close the other programs and run steam and update from there. That did not cause a BSOD.

[ReBoot]

Upload your crash dump(s) to OneDrive or Dropbox for someone, i.e. me, to analyze. Alternatively, you can alalyze them yourself with WinDbg, I wouldn't do anything else anyway.

[Saku]

You're not alone, i got the exact same issue. Ever since the big steam client overhaul everytime steam updates i get instant bsod as soon as steam logs in. Only working "fix" sofar is to reinstall steam client, and all games related :/
At first i thought it was Windows 10 Fall/October update, which could be the case, i did a clean windows 10 pro install with latest bios / drivers after the 2nd time it happened. Just to get bsod on the next steam update again.

It's friday again ... i fear it's gonna be another black black friday when / if there is another steam update.

[Saku]

jeff, what do you mean with steam update popup message? my client updates as soon as i launch steam, it does not ask if i want to update, it just does.
And from where you run update? you said "there" ... where is there? In browser? somewhere in steam client?

[Saku]

Today, or maybe yesterday since i left steam on, was another steam update, ... and another BSOD ... any real fix yet?

[ReBoot]

Originally posted by 123:

Today, or maybe yesterday since i left steam on, was another steam update, ... and another BSOD ... any real fix yet?

I asked for a crash dump earlier. Are you sure you don't want to provide one thus helping me help you?

[jeff]

123: Steam is usually running in the background even if I do not have it open. If an update is ready, I get a popup right on my desktop or whatever program I am working in. It asks me to click okay to restart Steam to update. That causes a BSOD. To avoid that, I don't click okay.

Later, when I am not running anything else, I manually restart Steam using the task bar icon and the update goes through okay.

[jeff]

ReBoot, where do you find this crash dump:? Event viewer just shows kernal power out and it also says Dump file creation failed due to error during dump creation. So maybe when I got the BSOD and the system rebooted there is no dump file.