My computer or the game? We Happy Few problems.

[Impos!]

I'm posting here, since Compulsion Games seems to be ignoring me and has been offering no help over the past two weeks whatsoever.

I've been trying to play their game, which fails during launch, not starting at all. When I go into the local files and try to run the game from there, it gives me a 0xc000007b error, which used to be something different until I installed some .dll files. I've been trying so many solutions online, like uninstalling and reinstalling the latest Version of Microsoft .NET Framework, The Microsoft Visual C++ packages, I think I've worked with some Direct x stuff a little trying to get it working. I feel like something must be missing off of my computer, since that game magically worked on my ancient 9 year old laptop, but not the brand-spakin new Lenovo Flex 5 I have now.

I feel like SOMETHING must be missing, but they haven't acknowledged that I need help at all, (Both through Twitter and Steam Help Forum for the game) and this computer has run every game I've tried to run on it except this one up till this point. I've even had it running Skyrim, which, I think is a similar set up with the Direct X and Framework requirements?

So I just, I donno. I can't tell if it's me or the game. I've uninstalled and reinstalled so many times, I've tried so many things, and I haven't heard a peep from any of the devs.

[nullable]

How about post your specs. I know it's easier to throw out your laptop model and assume we all know it's specs, or that we should go look them up. But why should anyone bother?

Also what were the specs on your old kompewter exactly? I mean just because you think the new one should be better doesn't necessarily mean that it is. Because based on my five seconds of looking the Flex 5 comes with an Intel UHD 620 IGP. Which isn't anywhere close to a GeForce 460 listed as the minimum requirements for the game.

So maybe you want to clarify some of the details if you don't like my initial appraisal.

[Zekiran]

Yeah please go to the top of your Steam library window and click HELP > SYSTEM INFORMATION, and copy the ENTIRE list here. As Brock states: this is the only way to help determine whether the computer you're attempting to run it on CAN even do so, and by the sound of it it cannot.

[Impos!]

Originally posted by Brockenstein:

How about post your specs. I know it's easier to throw out your laptop model and assume we all know it's specs, or that we should go look them up. But why should anyone bother?

Also what were the specs on your old kompewter exactly? I mean just because you think the new one should be better doesn't necessarily mean that it is. Because based on my five seconds of looking the Flex 5 comes with an Intel UHD 620 IGP. Which isn't anywhere close to a GeForce 460 listed as the minimum requirements for the game.

So maybe you want to clarify some of the details if you don't like my initial appraisal.

Sure, I can give you the specs. It's not even so much that the computer might not be the most gaming oriented, but the errors I've been getting have been leading to missing .dll files, or out of date Microsoft .NET Framework, which doesn't seem like it has much to do with the graphics card at all, so I didn't think it was nessesary to add.


Here's what Steam says for System Specs.

"Computer Information:
Manufacturer: LENOVO
Model: 81CA
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 1800 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 620
DirectX Driver Name: igdumdim32.dll
Driver Version: 25.20.100.6576
DirectX Driver Version: 25.20.100.6576
Driver Date: 2 7 2019
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) UHD Graphics 620
VendorID: 0x8086
DeviceID: 0x5917
Revision: 0x7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8058 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 952591 Mb
Largest Free Hard Disk Block: 851292 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected "

I'll see about starting up the old computer and seeing if it can still run the game. There was one more I had, but it's completely unusable, I won't be able to give you info from that one. Screen has some internal issues that makes it unusable.

[nullable]

Well your brand spanking new laptop has a fairly subpar graphics, which could be part of the problem. I guess I would still expect the game to run, just probably not great. Hard to say what to expect without knowing what's in the other machine.

Have you updated the drivers for the Intel graphics? You didn't mention trying that.

[Silicon Vampire]

That graphics subsystem is not up to the task. Sorry.

https://www.videocardbenchmark.net/gpu.php?gpu=Intel+UHD+Graphics+620&id=3805

https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GTX+460&id=31

[Impos!]

Yeah, I mean, having used an ancient laptop for so long, I'm used to graphics card problems looking like a ton of lag, barely working visuals, maybe crashing after getting past the main menu. This is, new. Game's not even launching, like, no screen pops up for a second, turns black and closes. Not even that. Doesn't even seem to start opening.

Also, the computer seems to have decided that it's no longer letting me press the '6' button, which, was in my password, so I can't log in. But I did manage to surf my comment history and find a Steam Specs log from a different issue a while ago.

"Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x25
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2128 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics

DirectX Driver Name: igdumdx32.dll
Driver Version: 8.15.10.2993
DirectX Driver Version: 8.15.10.2993
Driver Date: 30 Jan 2013
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x46
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 18.98" x 10.67" (21.73" diag)
48.2cm x 27.1cm (55.2cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1722 MB
Supported MSAA Modes Not Detected

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 3893 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 476735 Mb
Largest Free Hard Disk Block: 133856 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected"

And that's the really old one I believe. And I remember being able to play it on there? Like, lowest graphics possible, but it would run. Though this was when it was still in early access, things might of changed since then.

And I haven't actually tried that yet- since I got it so recently, I haven't thought to try to update them immideately, but if you think that would help I'll have a look into it. You have any go-to way of updating that yourself? Driver Booster or the like?

[Zekiran]

When hardware isn't up to the task, there is literally no 'booster' that can help it perform well enough to run something.

The first one you list also has a SUPER slow cpu speed. The second one, if it was running the game at all or better anyway, does have a slightly speedier cpu?

Neither of those, by any rights, should run modern games.

[Impos!]

Originally posted by Zekiran:

When hardware isn't up to the task, there is literally no 'booster' that can help it perform well enough to run something.

The first one you list also has a SUPER slow cpu speed. The second one, if it was running the game at all or better anyway, does have a slightly speedier cpu?

Neither of those, by any rights, should run modern games.

Well, if that's the case, bit of a ♥♥♥♥♥♥ day to be a gamer for me.

Out of curiosity, payed like, 570 for this, they said it was a 800 computer and cheaper since it was a display model.

You guys think I got scammed?

[nullable]

Well you can use the onscreen keyboard to help you login if the actual keyboard is borked on the old machine.

Originally posted by Bee:

Originally posted by Zekiran:

When hardware isn't up to the task, there is literally no 'booster' that can help it perform well enough to run something.

The first one you list also has a SUPER slow cpu speed. The second one, if it was running the game at all or better anyway, does have a slightly speedier cpu?

Neither of those, by any rights, should run modern games.

Well, if that's the case, bit of a ♥♥♥♥♥♥ day to be a gamer for me.

Out of curiosity, payed like, 570 for this, they said it was a 800 computer and cheaper since it was a display model.

You guys think I got scammed?

Well, I think you're probably not a terribly informed consumer. And whether you discussed gaming performance with the sales rep, or inferred that an $800 2 in 1 must also be good for gaming and were all too happy to throw money at them over the prospect of "saving" $270.

https://www.amazon.com/Lenovo-15-6-Inch-i5-8250U-Windows-81CA0008US/dp/B0752W6W4Q I mean a pretty quick google search would have informed you of the approximate value of the machine.

And realistically just because someone works in the PC aisle of a brick and mortar store doesn't necessarily make them an expert or an authority on hardware. So they might have been only slightly less uninformed than you. It wouldn't be the first time I've seen someone who's pretty sure they know what they're talking about really being the blind leading the blind. It's not like they go to any sort of certified training for selling hardware or have any sort of credentials proving expertise...

I mean at some point it's up to you as the consumer to have some idea what you're buying and what you need. If you operate under the premise than a laptop priced at $800 must be good at gaming (why, because a PS4 is $400?), it's a recipe for disappointment. And even if you don't know, or aren't interested in learning about hardware but still want a decent machine there's only a million resources and forums where people will be glad to tell you what's what.

Really there's no reason to wander out shopping and buy an expensive blinking thing and hope that it meets your needs, that's on you, you did that, whether the sales rep was a moron or a liar.

I doubt the developer is going want to deal with you because you're going to give them your specs and they're going to point you at the minimum requirements and say you don't meet them. Although that being said, you should still be able to run the game at low settings and 720p I would expect. Again, I would see about updating your drivers, specifically your graphics drivers. But it should be able to run the game better than your old machine, assuming the old machine doesn't have a discrete GPU in addition to the Intel IGP. Because while I'll believe the UHD 620 could limp along at barely passable settings a 9 year old Intel IGP is much tougher sell. As much as I loathe to rely on it, what's the brand/model of your old laptop?

[Impos!]

I admit, I picked up the new one a bit quickly, since I had another one being shipped to me that I'd done a bit more research on, which seemed like it got stolen in shipping. So by the point of going to Office Max, I was just tired of trying to get the old one to work adaquately enough to do just about anything. Waiting over a month for a laptop that was supposed to be there in like, a week was, not setting me up well.

But the last two computers I had were both HP, the last one I had was able to run the game, but has since had a major screen issue, where the repair crew said it was made of such cheap crap that the internal parts of the computer were being josseled around and damaged via simply using the computer.

So, after that I wanted to avoid HP.

[nullable]

Well has updating the graphics drivers helped at all?

https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

[Impos!]

Originally posted by Spawk:

Originally posted by Bee:

I admit, I picked up the new one a bit quickly, since I had another one being shipped to me that I'd done a bit more research on, which seemed like it got stolen in shipping. So by the point of going to Office Max, I was just tired of trying to get the old one to work adaquately enough to do just about anything. Waiting over a month for a laptop that was supposed to be there in like, a week was, not setting me up well.

But the last two computers I had were both HP, the last one I had was able to run the game, but has since had a major screen issue, where the repair crew said it was made of such cheap crap that the internal parts of the computer were being josseled around and damaged via simply using the computer.

So, after that I wanted to avoid HP.

Long post ahead. Sorry in advance!


One thing you should always keep in mind is that the brand of a prebuilt computer doesn't matter all that much. It's the hardware inside that matters.

When you want to get a new computer and aren't sure what you're supposed to be looking for, don't guess. Don't go to a store that doesn't specialize in higher end hardware and just pick something or let the salesperson pick for you. Unless you run into an enthusiast, they likely won't know much more than you do, or they'll sell you the best of whatever it is they have, which is often still not great and very overpriced.

Always ask on forums beforehand. Go to the Steam Hardware and Operating Systems forum or anywhere there's a lot of people playing PC games. They'll advise you on what to get and where to get it at fair prices. Just don't let them convince you to build a computer yourself, which is a topic that will always come up. It might save you a few bucks, but it'll probably be a stressful affair if you're new to it. Maybe some day when you're more familiar with the hardware. You don't have to be a mechanic to drive the car.

There are also tons of online stores that offer prebuilt gaming systems. Many will also let you pick compatible parts, then assemble the whole thing for you, install all the necessary software and test it as well. It'll cost a bit more than building it yourself, but at least you know it works, and it beats going to a random store and getting something far worse at the same cost or even more.

As for hardware and how it relates to games, sites like passmark.com offer regularly updated and easy to read benchmarks for hardware. For instance, here's your graphics processor[www.videocardbenchmark.net], and here[www.videocardbenchmark.net] is the minimum video card requirement for We Happy Few. That gives you an idea of how your hardware stacks up.

Here are some direct links to processor and video card benchmark charts. They really come in handy when you need a cheat sheet.

https://www.cpubenchmark.net/
https://www.videocardbenchmark.net/

This is very helpful! Thank you! Makes me wish I could like a reply on Steam, but oh well.

And I suppose I'll just use what I have for now, and go about doing this whenever I intend to upgrade next.


And Brockenstein.

Yeah I was trying to use the on screen keyboard, was clicking the button to enable it, but it wouldn't pop up. I think if I got a plug in keyboard I might be able to do it, but, hopefully I just, won't need to use the ancient thing.

Also just got home from work, working on updating now. Thanks for the link, dude.

[Impos!]

Brocken

I tried to download the update from the link provided, but, it just gave me this-

https://cdn.discordapp.com/attachments/317428035324477442/614569041717231648/welp.png

[Silicon Vampire]

This usually means you need to use drivers from the laptops manufacture, exclusively.

And therein may be the issue. Sometimes, thier custom drivers are not built so well...

[nullable]

Well not much I can do about that. I mean you have https://ark.intel.com/content/www/us/en/ark/products/124967/intel-core-i5-8250u-processor-6m-cache-up-to-3-40-ghz.html this CPU.

That CPU has Intel® UHD Graphics 620 onboard.

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?product=126789 so the drivers on this page should work.

There's a list of older drivers on the page, I would try the next one down if the current driver absolutely won't install: https://downloadcenter.intel.com/download/28888/Intel-Graphics-Windows-10-DCH-Drivers

(26.20.100.6912) which is newer than what's installed currently based on the info your provided previously (25.20.100.6576)

And this may or may not help, but it's just the first, easiest thing to check off the list.