rebanareptil Jun 12, 2019 @ 5:14pm
Is there any way to get a refund on a game that i haven't even downloaded but i bought like 1 year ago?
One day in January 2018 i went on a spending spree and bought most of the games that i have right now on my account, but i haven't even downloaded a couple of them and i don't think i'll ever download them, so i want a refund, but so far i haven't been able to get one, is there any way to get it, or to chat with costumer service about it to see what they can do?
Last edited by rebanareptil; Jun 12, 2019 @ 5:17pm

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Showing 1-15 of 19 comments
Theblaze Jun 12, 2019 @ 5:17pm 
Don't expect to get a refund for a purchase made ~one year ago.
StickyPawz Jun 12, 2019 @ 5:17pm 
The refund window is less than 2hrs played AND less than 2wks owned ... Same rules apply to everyone.
Brian9824 Jun 12, 2019 @ 5:22pm 
Originally posted by rebanareptil:
One day in January 2018 i went on a spending spree and bought most of the games that i have right now on my account, but i haven't even downloaded a couple of them and i don't think i'll ever download them, so i want a refund, but so far i haven't been able to get one, is there any way to get it, or to chat with costumer service about it to see what they can do?

Nope. There is absolutely no way to get a refund on games you bought nearly 1.5 years ago short of inventing time travel and going back in time and requesting a refund before the 2 week period expired
rebanareptil Jun 12, 2019 @ 5:22pm 
Originally posted by Theblaze:
Don't expect to get a refund for a purchase made ~one year ago.
But i've heard about people that did get refunds of their games even past the 14 day and 2 h mark, and if you think about it, Steam it's not going to give me a cash refund, is just steam wallet money to spend on this platform anyways, that's why i think i might be able to get one if i push the right buttons but i don't know how.
Theblaze Jun 12, 2019 @ 5:23pm 
Originally posted by rebanareptil:
Originally posted by Theblaze:
Don't expect to get a refund for a purchase made ~one year ago.
But i've heard about people that did get refunds of their games even past the 14 day and 2 h mark, and if you think about it, Steam it's not going to give me a cash refund, is just steam wallet money to spend on this platform anyways, that's why i think i might be able to get one if i push the right buttons but i don't know how.

Not after a year and steam wallet are not free at all.
Umbrella Jun 12, 2019 @ 5:23pm 
Originally posted by rebanareptil:
Originally posted by Theblaze:
Don't expect to get a refund for a purchase made ~one year ago.
But i've heard about people that did get refunds of their games even past the 14 day and 2 h mark, and if you think about it, Steam it's not going to give me a cash refund, is just steam wallet money to spend on this platform anyways, that's why i think i might be able to get one if i push the right buttons but i don't know how.

Yes, but over a year is pushing it, don't you think?
Ogami Jun 12, 2019 @ 5:30pm 
After a year the money is long gone to the game developer.
Steam would need to refund you from their own money.
There is ZERO chance this will happen.
Aachen Jun 12, 2019 @ 5:30pm 
Originally posted by rebanareptil:
But i've heard about people that did get refunds of their games even past the 14 day and 2 h mark, and if you think about it, Steam it's not going to give me a cash refund, is just steam wallet money to spend on this platform anyways, that's why i think i might be able to get one if i push the right buttons but i don't know how.

If you think about it, contextually, that’d be one of the longer hairs on the long tail.
rebanareptil Jun 12, 2019 @ 5:31pm 
Yeah, you are right, however, i'll keep trying.
Crazy Tiger Jun 12, 2019 @ 5:32pm 
Originally posted by rebanareptil:
Originally posted by Theblaze:
Don't expect to get a refund for a purchase made ~one year ago.
But i've heard about people that did get refunds of their games even past the 14 day and 2 h mark, and if you think about it, Steam it's not going to give me a cash refund, is just steam wallet money to spend on this platform anyways, that's why i think i might be able to get one if i push the right buttons but i don't know how.

If you're just over it and have a good reason, then it's possible that Support made an exception. There have also been cases where a developer or publisher gave Steam permission to grant the refund.

But a year? No, not a chance.

Also, stop with arguments like the Steam Wallet. It doesn't matter whether the money goes to the Wallet or to a bank, it's still money that isn't in Valves pocket anymore and thusly they lost.
7DAYS_VLAD [RU[ Jun 12, 2019 @ 5:32pm 
Try to request a refund, why not. But yeah most likely u wont get it. I would be very surprised if u would.
Last edited by 7DAYS_VLAD [RU[; Jun 12, 2019 @ 5:33pm
Theblaze Jun 12, 2019 @ 5:34pm 
Originally posted by rebanareptil:
Yeah, you are right, however, i'll keep trying.

Which may end up worse by not being able to request refunds anymore.

If your refund request already have been rejected serveral times, that's it, a "no" means "no".
Umbrella Jun 12, 2019 @ 5:35pm 
Originally posted by rebanareptil:
Yeah, you are right, however, i'll keep trying.

If you have already tried I would suggest you stop and don't waste your or Steam supports time on it. The argument that it's just "Steam wallet money" isn't really working, because if you use those funds to buy another game they (developer and publisher) will want money, and they won't accept Steam wallet funds, so they will have to get money from someone, Valve in this case. So there is no reasonable way it's going to happen.
Last edited by Umbrella; Jun 12, 2019 @ 5:36pm
Brian9824 Jun 12, 2019 @ 6:27pm 
Originally posted by rebanareptil:
Yeah, you are right, however, i'll keep trying.

If you keep trying after being told no they can take away your rights to all future refunds. You are NOT getting a refund.

Those exceptions are for stuff like a month over, or if the game itself shut down a month after someone bought it. Things like that.

They aren't going to make an exception a year and a half later because you couldn't be bothered to file a refund request in a timely manner.
Kaiseray Jun 12, 2019 @ 8:42pm 
Yeah unfortunately you can't, personally I think the rule should be 5 hours considering it's within the 3-4 hour mark where most real gamers come to the conclusion if they like or dislike a game and giving it several chances. Case in point: Imperator Rome.
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Date Posted: Jun 12, 2019 @ 5:14pm
Posts: 19