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simolkaw Jun 11, 2019 @ 9:01pm
Email : Query account by CD key ?!
i got an email like this
is this normal ? Safe ?
or should i do some steps now or in future ?

Email as :
______________________

Dear Steam user,

This is an automated message generated by Steam account administration. It is being sent in response to a query made by a Steam user to discover all account names associated with this CD key.

Steam account name: ******************

If you requested this query, please use the above account name to log in to Steam. If you cannot remember your password, click on the “Retrieve lost account” button on the Steam login screen.

If you did not request this query, please ignore this message.

Users cannot gain access to your account via the Find Account By CD Key process without access to your email account.
_________________________

:ldhand:
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Originally posted by Azza ☠:
Originally posted by simolkaw:
Update

i wake up about 1 hour ago from now and i open steam then i found an ( yellow/orange) Account Alert for revoke key as :
A Steam Product code you activated has been removed from your account.
with Date and name of the game
(i checked the game's forum and is not only me who got this this alert and revoke the key)
https://i.imgur.com/Ak3xR4I.png
But i got an account alert like that before like 3 times before in my life if i remember and for Beta keys, NEVER i got an email about them

this maybe make sense ?!!
Or it has nothing to do with e-mail. It may happen that the e-mail and the alert come in successive times
Knowing I owned more than 1140 games

What source did you purchase that game, find the key, giveaway or was it gifted to you?

If it's a third party source, then they probably attempted to sell or giveaway the same activation key to multiple people, then afterwards revoked it's payment: it was detected as a stolen key, or they used a stolen credit card, paypal dispute, or payment bounced.

The first emails refer to one or more other people attempting to activate that same key upon their account and the system looking up the original activation owner (aka you). There would be one sent for every time they tried, while on their end getting "Serial already in use" and a button to click to email the account that is using it (so if you happened to own multiple steam accounts, you could figure out what account it belongs, otherwise it's just a warning message to the original owner that their key has been leaked to others or out in the public).

ps: Avoid this source again for activating keys from. As doing this multiple times (getting keys revoked) can lead to your own steam account suspending or termination. They allow it a few times for those that have been scammed.
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Showing 1-15 of 37 comments
FFL2and3rocks Jun 11, 2019 @ 9:03pm 
It just means someone tried to activate a key that you already activated. Did you activate any keys that were posted in public somewhere, like a giveaway in the forums?
#1
simolkaw Jun 11, 2019 @ 9:12pm 
Originally posted by FFL2and3rocks:
It just means someone tried to activate a key that you already activated. Did you activate any keys that were posted in public somewhere, like a giveaway in the forums?
i was got some steam keys but not in public
i thought someone try stealing or know the steam username to try stealing it by CD-key and if he have some more information
Last edited by simolkaw; Jun 11, 2019 @ 9:45pm
#2
Kargor Jun 11, 2019 @ 10:50pm 
Unfortunately, Steam doesn't include the key in this message, so it's impossible to know which key "escaped" from where.

Beyond that, it's not a problem for you -- unless you have keys that you haven't activated yet, from the same source. But since you don't know the source...
#3
The HopelessGamer™ Jun 11, 2019 @ 11:11pm 
Steam never emails with "Dear Steam User" They always email with "Dear (Username)" to my knowledge. If not i would like it if someone could inform me. The email seems like it is fake af.

The wording of it also seems a bit iffy... "Steam account administration" is not a thing from my knowledge either. If it was legit It would be from steam support.

What is the address the email was sent from?
Last edited by The HopelessGamer™; Jun 11, 2019 @ 11:14pm
#4
simolkaw Jun 11, 2019 @ 11:23pm 
Originally posted by The HopelessGamer™:
Steam never emails with "Dear Steam User" They always email with "Dear (Username)" to my knowledge. If not i would like it if someone could inform me. The email seems like it is fake af.

The wording of it also seems a bit iffy... "Steam account administration" is not a thing from my knowledge either. If it was legit It would be from steam support.

What is the address the email was sent from?
My username was there i don't wrote it was like that
Steam account name: ******************
The email Is from STEAM
I removed it as was in the email 'If you did not request this query, please ignore this message.,

And there nothing as a scam
Just 2 more line tell if you lost password follow help.steam... steps.
#5
The HopelessGamer™ Jun 11, 2019 @ 11:25pm 
Originally posted by simolkaw:
Originally posted by The HopelessGamer™:
Steam never emails with "Dear Steam User" They always email with "Dear (Username)" to my knowledge. If not i would like it if someone could inform me. The email seems like it is fake af.

The wording of it also seems a bit iffy... "Steam account administration" is not a thing from my knowledge either. If it was legit It would be from steam support.

What is the address the email was sent from?
My username was there i don't wrote it was like that
Steam account name: ******************
The email Is from STEAM
I removed it as was in the email 'If you did not request this query, please ignore this message.,

And there nothing as a scam
Just 2 more line tell if you lost password follow help.steam... steps.
What is the senders address?

From all my knowledge on steams emails... this is not normal. Though It could be that i have not heard about this yet.
Last edited by The HopelessGamer™; Jun 11, 2019 @ 11:32pm
#6
simolkaw Jun 11, 2019 @ 11:32pm 
Originally posted by Kargor:
Unfortunately, Steam doesn't include the key in this message, so it's impossible to know which key "escaped" from where.

Beyond that, it's not a problem for you -- unless you have keys that you haven't activated yet, from the same source. But since you don't know the source...
I have received several keys and maybe one of those people who gave me a key before tried to do something،
My question is what if he know more information ?
Do I have to change some things? Email or phone number ....
#7
The HopelessGamer™ Jun 11, 2019 @ 11:33pm 
Originally posted by simolkaw:
Originally posted by Kargor:
Unfortunately, Steam doesn't include the key in this message, so it's impossible to know which key "escaped" from where.

Beyond that, it's not a problem for you -- unless you have keys that you haven't activated yet, from the same source. But since you don't know the source...
I have received several keys and maybe one of those people who gave me a key before tried to do something،
My question is what if he know more information ?
Do I have to change some things? Email or phone number ....
If you signed into third party sites then it is not hard to generate a fake email. What i wanna know is who the email came from. If the email is actually from steams real email address then the email is legit but so far i think its fake because none of it matches up to what you normally get from steam. So... again what address sent it?

Im not asking for your address. I wanna know the senders not yours. Do not say yours on the forums ever.
Last edited by The HopelessGamer™; Jun 11, 2019 @ 11:34pm
#8
The End Jun 11, 2019 @ 11:35pm 
Originally posted by The HopelessGamer™:
From all my knowledge on steams emails... this is not normal. Though It could be that i have not heard about this yet.
Yes it is normal, it happens as already explained, when someone try to use a cdkey that is used, when they do they get an option to get email with accountinfo.
The info is only sent to the email bound to the account where the key is activated.
#9
FFL2and3rocks Jun 11, 2019 @ 11:36pm 
It's real. You can try it yourself by trying to activate a key that's already been used. You'll see an option to send an email to the address tied to the account that used it.

It's safe, notice how the email isn't telling you to click a dodgy link. The person who tried to use the key isn't given any information about you, it just sends the email.
#10
LaGgIs Jun 12, 2019 @ 12:11am 
Its fake/scam i can bet you got a link that says something like The Steam Support Team
http://www.steampowered.com" and btw thats not the real url so plz dont click on it
#11
The End Jun 12, 2019 @ 12:12am 
Originally posted by LaGgls:
Its fake/scam i can bet you got a link that says something like The Steam Support Team
http://www.steampowered.com" and btw thats not the real url so plz dont click on it
No it's not fake and steampowered.com is indeed Valves domain.

You really should not spread wrong info.
Last edited by The End; Jun 12, 2019 @ 12:13am
#12
simolkaw Jun 12, 2019 @ 12:17am 
Originally posted by The HopelessGamer™:
Originally posted by simolkaw:
I have received several keys and maybe one of those people who gave me a key before tried to do something،
My question is what if he know more information ?
Do I have to change some things? Email or phone number ....
If you signed into third party sites then it is not hard to generate a fake email. What i wanna know is who the email came from. If the email is actually from steams real email address then the email is legit but so far i think its fake because none of it matches up to what you normally get from steam. So... again what address sent it?

Im not asking for your address. I wanna know the senders not yours. Do not say yours on the forums ever.
I removed the Email sadly, i found only the email telling me what is my username and what in the email says 'If you did not request this query, please ignore this message.' That make my think as other users says just someone try a key i'm already use.
I was sure is from steam i don't remenber if was noreply@steampowered.com as that, if i got it again i will tell you,
I never write my username or my password in any site web
I only use that sign in by steam
And i check my history login and eveything, nothing new or wired, just this email never see it before

Thank you all for your time, if i get anything new i will tell you.
#13
LaGgIs Jun 12, 2019 @ 12:22am 
Originally posted by Rockon:
Originally posted by LaGgls:
Its fake/scam i can bet you got a link that says something like The Steam Support Team
http://www.steampowered.com" and btw thats not the real url so plz dont click on it
No it's not fake and steampowered.com is Valve domain.

You really should not spread wrong info.

Not wrong didt show the real link bc thats agaist the rules and if you but " will be a link bloced so you forgot that was a fake thing and the reason why hes getting the massage its

"Someone is trying to register a CD key that is already tied to your account. Steam tells the other person that the key is redeemed and there is a link for them which will send an email to the account which owns the game (i.e. you)."
#14
simolkaw Jun 12, 2019 @ 12:31am 
Originally posted by LaGgls:
Originally posted by Rockon:
No it's not fake and steampowered.com is Valve domain.

You really should not spread wrong info.

Not wrong didt show the real link bc thats agaist the rules and if you but " will be a link bloced so you forgot that was a fake thing and the reason why hes getting the massage its

"Someone is trying to register a CD key that is already tied to your account. Steam tells the other person that the key is redeemed and there is a link for them which will send an email to the account which owns the game (i.e. you)."
i don't press on links if comes from steam or not
if i want log to steam i just write it manually on browser on log in on steam client
just that Email was new for me never see it before

If is scam what the goal from sending email like that ?
#15
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Date Posted: Jun 11, 2019 @ 9:01pm
Posts: 37
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