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GreenWings Jan 10, 2018 @ 1:28am
0xc0000005 Error on game start up (not just steam games)
No matter what game i choose to startup it says "preparing to lauch (game) then right after I'm shown the error message "(game) has stopped responding" before any part of the game appears.
Last edited by GreenWings; Jan 10, 2018 @ 4:18pm
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Originally posted by ReBoot:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Do that clean boot and see if the problem still occurs. Make sure to do that clean boot right. Not that I consider you personally stupid, but I've seen too many people not doing anything at all and claiming they done that.
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Showing 1-13 of 13 comments
GreenWings Jan 10, 2018 @ 1:42am 
*Edit* Seems to be only Team Fortress 2 and Terraria atm. Few others work.
#1
ReBoot Jan 10, 2018 @ 1:48am 
Check Windows' reliability history, crash details are listed there. I am especially interested in the module that caused the crash.
#2
GreenWings Jan 10, 2018 @ 2:03am 
"No issues have been detected by Action Center."

Event Viewer:

Faulting application name: hl2.exe, version: 0.0.0.0, time stamp: 0x59d5d1bb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000008
Faulting process id: 0x3eac
Faulting application start time: 0x01d389f96132aa94
Faulting application path: D:\Steam\steamapps\common\Team Fortress 2\hl2.exe
Faulting module path: unknown
Report Id: 9f714e11-f5ec-11e7-ae81-005056c00008

Faulting application name: Terraria.exe, version: 1.3.5.3, time stamp: 0x58ffb460
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000008
Faulting process id: 0x2f78
Faulting application start time: 0x01d389f66e3158fc
Faulting application path: D:\Steam\steamapps\common\Terraria\Terraria.exe
Faulting module path: unknown
Report Id: acdc7b7f-f5e9-11e7-ae81-005056c00008
#3
ReBoot Jan 10, 2018 @ 2:14am 
That's not a big help, sadly.
Well well, let's start with the usual troubleshooting steps.
1. Verify the local game content for those 2 games
2. Install the runtimes that come with the games manually
#4
GreenWings Jan 10, 2018 @ 2:26am 
Sorry I don't understand the runtimes that come with the game thing, but after verifying local files of both games the issue isn't solved. I also failed to mention that I have tried re-installing Terraria, and that the issue only developed after starting up steam and having it do an update 12 hours ago. Not sure if that information is useful.
#5
ReBoot Jan 10, 2018 @ 3:21am 
Open the game folder and look for stuff like "redist" or similar. There will be installers there. Run them.
#6
GreenWings Jan 10, 2018 @ 4:04am 
Yeah thats been tried. Any more troubleshooting steps?
Last edited by GreenWings; Jan 10, 2018 @ 4:04am
#7
ReBoot Jan 10, 2018 @ 4:04am 
Did you have an AMD graphics driver update recently?
#8
GreenWings Jan 10, 2018 @ 4:23am 
No I have nvidia cards. Another bit of info, error code 0xc0000005 appears after pressing close program on the "(game) is not responding" pop-up. I know its a broad error. Scaned windows registry and antivirus.
#9
The author of this topic has marked a post as the answer to their question.
ReBoot Jan 10, 2018 @ 4:25am 
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Do that clean boot and see if the problem still occurs. Make sure to do that clean boot right. Not that I consider you personally stupid, but I've seen too many people not doing anything at all and claiming they done that.
#10
GreenWings Jan 10, 2018 @ 4:51am 
It also effects non-steam games such as Starcraft 2 and Hearthstone. Clean boot allowed the games to work. I will test to see which start on boot program(s) is or are causing this.
#11
ReBoot Jan 10, 2018 @ 4:52am 
Yess, that's the spirit! I am not mocking you, I am generally congratulating you for drawing conclusions yourself. Not a common occurence on this forum.
#12
GreenWings Jan 10, 2018 @ 4:17pm 
Hahaha, all good dude, thanks for the help.
#13
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 10, 2018 @ 1:28am
Posts: 13
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