Can't change my country (region) settings

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babicas.lukas Sep 28, 2019 @ 6:21am

Can't change my country (region) settings

Pretty self explanatory, I've moved to a different country recently and I want to change my region to it (for adding a new payment method/address etc.). But as I enter my new location details steam pop an error "We can't change your country settings right now. Please try again later". It's been going on like this for days and it's getting annoying... Any fix?

Last edited by babicas.lukas; Sep 28, 2019 @ 6:21am

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Showing 1-15 of 65 comments

babicas.lukas Sep 28, 2019 @ 6:35am

So that's it? Can't do anything without support squeezing in? Well, gonna contact them, i guess.

Last edited by babicas.lukas; Sep 28, 2019 @ 6:36am

Dr.Shadowds 🐉 Sep 28, 2019 @ 6:37am

If it not able to change country from account details, then you need to contact support.

2 dollar randi Sep 28, 2019 @ 12:27pm

Same here man

Unreal1985 Oct 4, 2019 @ 7:48am

Same here. Has anyone had any success?

2 dollar randi Oct 4, 2019 @ 7:59am

ask steam support to change your region region for you they'll do it

Babbaginator Oct 4, 2019 @ 11:01am

Also running into this problem. Put in my request yesterday, still waiting to hear back from them.

DanTheKraut Oct 4, 2019 @ 11:21am

I had the problem that when I was logged in on my mobile device with the Steam app I couldn't change the storefront too. Logged out on the mobile app and it was possible.

Babbaginator Oct 4, 2019 @ 7:33pm

Tried logging out and logging back in on my laptop, but still can't change the country.

Balduran di Midgard Oct 5, 2019 @ 2:51am

I think we cannot change our region anymore.

I'm TOXIC | Scout main Oct 5, 2019 @ 8:48am

any updates?? I have this issue too it's been like that for almost a month. I contacted supp but got a bot response.

Last edited by I'm TOXIC | Scout main; Oct 5, 2019 @ 8:48am

#10

Airidas Oct 5, 2019 @ 8:49am

Same here.

#11

vols Oct 5, 2019 @ 1:07pm

Change country from "shopping cart page" to complete purchase

#12

Babbaginator Oct 5, 2019 @ 11:17pm

Finally got my country changed. Here are the steps.

1. Wait at least 48 hours from your last successful purchase.
2. Make and complete a new purchase with a payment method from your new country (in my case, it wouldn't let me use my Canadian PayPal - threw an error at the end - so I used my Canadian Visa, which worked).
3. As soon as you have successfully purchased something, the region/country will be updated.

So the catch seems to be that you'll need a payment method tied to a bank account in your new country. And it's likely that even if you setup a new PayPal for that account, it might not work immediately (I'm hoping I can eventually get that fixed). It's annoying that despite providing a way to change your country in your profile, that method actually doesn't work. It's doubly annoying that Steam doesn't make it very clear that you have purchase something new with a credit card tied to your new country (which may not work if you try to do this too soon).

#13

I'm TOXIC | Scout main Oct 6, 2019 @ 11:30am

Originally posted by vols:
Change country from "shopping cart page" to complete purchase

works till restart of steam. doesn't work on community market.

Originally posted by cSg|mc-Hotsauce:
Originally posted by PePe Bot Capitan:
any updates?? I have this issue too it's been like that for almost a month. I contacted supp but got a bot response.

And what was it they said?

:qr:

That's the answer i got.
Hello,

Thank you for reaching out to us here at Steam Support.

If you have moved to a new region, or are living abroad for an extended period of time, you can update your Steam region to match your current location. You must be logged in from the Steam client from your new location in order to make this change. Steam only accepts payment methods from the country that matches your Steam country setting.

NOTE: Your store region cannot be updated again until you move to a different region.

For more information, please review the Steam Store Country FAQ.

Regards,
Christel
I sent back this:
Read up. I want to change my country to Bulgaria.

Originally posted by cSg|mc-Hotsauce:
So, this...

https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#cooldown

:qr:

Nope this is different.

I'm gonna try babbaginator's way and update it.

Edit: This is what i get when i try to pay with paypal
There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance.

Last edited by I'm TOXIC | Scout main; Oct 6, 2019 @ 11:43am

#14