King Happy 23/set./2019 às 14:42
Gift card scam
I have been scammed! I was tricked into buying gift cards and i need a refund. I have been working with local police and i need to contact valve to help this injustice. why's there no costumer service contact for these people?! Bad business if you ask me.
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Exibindo comentários 115 de 21
ReBoot 23/set./2019 às 14:45 
Escrito originalmente por King Happy:
I have been scammed! I was tricked into buying gift cards and i need a refund. I have been working with local police and i need to contact valve to help this injustice. why's there no costumer service contact for these people?! Bad business if you ask me.
There's not much Steam support will do. Afterall, you bought the Steam gift cards via legit means and in a legit store. You haven't even bought them on Steam in the first place!
Zekiran 23/set./2019 às 14:47 
What does Steam have to do with you being scammed by someone?

Tricked into buying gift cards is a known scam, and it's 100% on you to figure out how to be much more safe with your identity, money, and online presence.

Steam cannot help you.
King Happy 23/set./2019 às 14:51 
Its even stated in that dead ended support menu that these scams are an increasing thing. Why is there no support for this sort of thing? Valve must not care about customer loyalty.
ReBoot 23/set./2019 às 14:53 
Escrito originalmente por King Happy:
Its even stated in that dead ended support menu that these scams are an increasing thing. Why is there no support for this sort of thing? Valve must not care about customer loyalty.
For starters, because it's easily avoidable. Second, what kind of support are you talking about? You bought the Steam cards from a legit store via legit means. Do you really expect Valve to rip out money out of legit stores?
Última edição por ReBoot; 23/set./2019 às 14:54
Zekiran 23/set./2019 às 15:04 
Again, YOU are the one responsible for this, not Steam. it has ABSOLUTELY nothing to do with steam.

How could they possibly help you avoid this? OH WAIT, they have a full page about this on their support site, did you only wait until AFTER getting scammed to realize that it's there for your safety?

It's up to YOU. Not steam, to hold your hand and help fix this. Steam *cannot* help you.

You didn't buy anything from Steam, you bought cards. Where did you buy them? Online? Did you go to a 7/11? I mean. There's where you need to concentrate your ire, and in the mirror.
King Happy 23/set./2019 às 15:11 
What they should have is insurance for this sort of thing. But I guess, like all corporate entities valve cares very little about their customers.
ReBoot 23/set./2019 às 15:12 
Escrito originalmente por King Happy:
What they should have is insurance for this sort of thing. But I guess, like all corporate entities valve cares very little about their customers.
No insurance company would cought up money for something that's as easily faked as your scam story. Hey, I could buy a couple of Steam wallet cards myself and then claim insurance. Viola, free money. Pro tip: the moment free money is involved, the story doesn't work (or is a scam).
Be a responsible adult, learn from your mistake.
Longhaul 23/set./2019 às 15:23 
Escrito originalmente por King Happy:
Its even stated in that dead ended support menu that these scams are an increasing thing. Why is there no support for this sort of thing? Valve must not care about customer loyalty.
How about taking care of your self and not falling for these blatantly obvious scams?? :rfacepalm:
King Happy 23/set./2019 às 15:29 
See this is were a nice costumer service contact would be handy. I could send them documentation. Instead i am at the mercy of whatever smart ass troll is online at the time. I know I am a dumb as, but this is a problem valve acknowledges but dose nothing about. Typical big business.
Longhaul 23/set./2019 às 15:32 
Escrito originalmente por King Happy:
See this is were a nice costumer service contact would be handy. I could send them documentation. Instead i am at the mercy of whatever smart ass troll is online at the time. I know I am a dumb as, but this is a problem valve acknowledges but dose nothing about. Typical big business.
Ya. They know its a problem, but they cant help when people are dense and fall for this crap!
ReBoot 23/set./2019 às 15:33 
Escrito originalmente por King Happy:
See this is were a nice costumer service contact would be handy. I could send them documentation.
... which still wouldn't mean anything because buying Steam cards is absolutely legit. You wanted to buy them, you bought them. But hey, why don't you take matters into your own hands? You claim an insurance company could possibly cover for obvious scams. So why don't you found one and see how well it goes economically? You could teach Valve and all the companies. And profit from them while you're at it.

There's no loyalty involved as you haven't bought the cards on Steam.
Última edição por ReBoot; 23/set./2019 às 15:36
nullable 23/set./2019 às 15:34 
Escrito originalmente por King Happy:
What they should have is insurance for this sort of thing. But I guess, like all corporate entities valve cares very little about their customers.

It's pretty normal for users to want a company to just do things and implement policies that would accommodate the user in whatever particular circumstance their experiencing at the moment, no matter how the mistake has nothing to actually do with Valve. Users always want an adult to come in and kiss their boo boos.

And sometimes scam victims lose their money and all they have to show for it is a lesson learned. After all if you had just given the scammer cash, your bank is not going to reimburse you. Or you had Western Union'd it, West Union isn't going to reimburse you. A lot of people in your situation really hope they can recover their money somehow, but that's not always the case.

And kicking up a fuss about how systems should be in place to protect you from yourself may be cathartic, but you're not the first person to be scammed and learn a hard lesson. So I hope you're prepared for that outcome.

However, you can always open a support ticket and provide the information you have. But Valve may be hesitant to act on your information and maybe nothing happens because they have no way of proving the scammer is the one who redeemed the codes, or if they've already spent it they're going to be hesitant to basically penalize themselves, other users or business in the trail of carnage. Because none of them are at fault for this, you are. So I hope you're prepared for that outcome.

Good luck, and try to make sure you learn your lesson despite whatever (misdirected) anger you have about various systems that don't accommodate your situation to your satisfaction.

https://help.steampowered.com/en/wizard/HelpAccountDataQuestion and since you seem to be too helpless to navigate Steam Support yourself, I guess try that. Alternatively the damaged steam wallet card form might work too.
Última edição por nullable; 23/set./2019 às 15:39
Crazy Tiger 23/set./2019 às 15:34 
Escrito originalmente por King Happy:
See this is were a nice costumer service contact would be handy. I could send them documentation. Instead i am at the mercy of whatever smart ass troll is online at the time. I know I am a dumb as, but this is a problem valve acknowledges but dose nothing about. Typical big business.
No, it's a problem Valve warns people about.

Responsibility is still on you, the consumer who purchases these things.

You didn't purchase the gift cards on Steam, so there is little that Valve can do about it. Just because they're Steam gift cards, doesn't mean that Valve has to take action to support you in this.

And just a tip, dropping words like "loyalty" means nothing. If Steam should be loyal to you, then why didn't you show loyalty to Steam and purchase your stuff on Steam itself?
Silicon Vampire 23/set./2019 às 15:42 
The "big business" you speak of had nothing to do with your decisions.

Valve had nothing to do with it at all. You bought the cards, you allowed yourself to be scammed out of them.

You are responsible for all of your actions, not Valve.
Brian9824 23/set./2019 às 16:52 
Escrito originalmente por King Happy:
See this is were a nice costumer service contact would be handy. I could send them documentation. Instead i am at the mercy of whatever smart ass troll is online at the time. I know I am a dumb as, but this is a problem valve acknowledges but dose nothing about. Typical big business.

Steam can't do anything. You didn't buy the gift card from them, they weren't involved in the fraud. It's between the store you bought it from and you.

Just because the product is a steam giftcard doesn't mean Steam can do anything. If it was a Sony TV you bought from bestbuy would you be contacting Sony demanding they refund you?

I mean steam didn't get any of your money. The store you bought it from did
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Publicado em: 23/set./2019 às 14:42
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