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Relatar um problema com a tradução
Tricked into buying gift cards is a known scam, and it's 100% on you to figure out how to be much more safe with your identity, money, and online presence.
Steam cannot help you.
How could they possibly help you avoid this? OH WAIT, they have a full page about this on their support site, did you only wait until AFTER getting scammed to realize that it's there for your safety?
It's up to YOU. Not steam, to hold your hand and help fix this. Steam *cannot* help you.
You didn't buy anything from Steam, you bought cards. Where did you buy them? Online? Did you go to a 7/11? I mean. There's where you need to concentrate your ire, and in the mirror.
Be a responsible adult, learn from your mistake.
There's no loyalty involved as you haven't bought the cards on Steam.
It's pretty normal for users to want a company to just do things and implement policies that would accommodate the user in whatever particular circumstance their experiencing at the moment, no matter how the mistake has nothing to actually do with Valve. Users always want an adult to come in and kiss their boo boos.
And sometimes scam victims lose their money and all they have to show for it is a lesson learned. After all if you had just given the scammer cash, your bank is not going to reimburse you. Or you had Western Union'd it, West Union isn't going to reimburse you. A lot of people in your situation really hope they can recover their money somehow, but that's not always the case.
And kicking up a fuss about how systems should be in place to protect you from yourself may be cathartic, but you're not the first person to be scammed and learn a hard lesson. So I hope you're prepared for that outcome.
However, you can always open a support ticket and provide the information you have. But Valve may be hesitant to act on your information and maybe nothing happens because they have no way of proving the scammer is the one who redeemed the codes, or if they've already spent it they're going to be hesitant to basically penalize themselves, other users or business in the trail of carnage. Because none of them are at fault for this, you are. So I hope you're prepared for that outcome.
Good luck, and try to make sure you learn your lesson despite whatever (misdirected) anger you have about various systems that don't accommodate your situation to your satisfaction.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion and since you seem to be too helpless to navigate Steam Support yourself, I guess try that. Alternatively the damaged steam wallet card form might work too.
Responsibility is still on you, the consumer who purchases these things.
You didn't purchase the gift cards on Steam, so there is little that Valve can do about it. Just because they're Steam gift cards, doesn't mean that Valve has to take action to support you in this.
And just a tip, dropping words like "loyalty" means nothing. If Steam should be loyal to you, then why didn't you show loyalty to Steam and purchase your stuff on Steam itself?
Valve had nothing to do with it at all. You bought the cards, you allowed yourself to be scammed out of them.
You are responsible for all of your actions, not Valve.
Steam can't do anything. You didn't buy the gift card from them, they weren't involved in the fraud. It's between the store you bought it from and you.
Just because the product is a steam giftcard doesn't mean Steam can do anything. If it was a Sony TV you bought from bestbuy would you be contacting Sony demanding they refund you?
I mean steam didn't get any of your money. The store you bought it from did