STEAM STORE NOT LOADING, IVE DONE EVERYTHING AND NOTHING WORKS!!!!!!! (FIXED!!! XFINITY CAUSED IT! SOLUTION BELOW)

[Mr.Huntsman]

Steam tabs are not working, showing html, or nothing at all, leaving me with a blank screen. Ive cleared web browser cache, cookies, opted in for beta, opted out of beta, re-installed steam, tried adding nosandbox to the shortcut of steam, deleting the html file within user app data on my system. I am at a loss and I dont know what else to do. My internet speeds are 38.0 up and 17.0 down so that isnt an issue. Ive tried running with windows defender and firewall off to see if they were blocking it, no resolution there. Please Help

EDIT: THE SOLUTION IS POSTED BELOW IN DISCUSSION BOX #9

[Mr.Huntsman]

Ive even gone as far as to format my all my drives and re-install windows on a fresh system, updated all drivers, video card drivers, the whole 9..... at this point I want to say to hell with it.... I can still play all my games, the library shows up fine, its just everything else

[Ryan]

I just had this issue and saw you had no replies so here you go:

In steam client:
settings > web browser > clear browser cache
then reload steam store, it should be back to normal.

hope that helps

[Dettlaff98]

King a écrit :

I just had this issue and saw you had no replies so here you go:

In steam client:
settings > web browser > clear browser cache
then reload steam store, it should be back to normal.

hope that helps

he said he already did that.
plus @mrhuntsman am having this trouble too, now 3rd day still nothing. anytime i go to the store it says Access Denied.

[Mr.Huntsman]

Ive tried that, and several other common fixes for this issue, non fixed it. then i found out what was going on.

We use comcast, and through comcasts website they have router options, and other web browsing related options. one option called safeweb (or something along those lines) was preventing steam from loading properly. After hours of all the troubleshooting in the world, I decided to check my ports and router.

once i started checking there I solved my issue, so to anyone else having this issue, make sure you dont have steam blocked on your ports or security features related to your ISP

[Forcen]

So that comcast thing only blocked it in the client? Not in regular browsers?

Did it happen on all PC's or just one?

[Mr.Huntsman]

Overload98 a écrit :

King a écrit :

I just had this issue and saw you had no replies so here you go:

In steam client:
settings > web browser > clear browser cache
then reload steam store, it should be back to normal.

hope that helps

he said he already did that.
plus @mrhuntsman am having this trouble too, now 3rd day still nothing. anytime i go to the store it says Access Denied.

The issue was my xfinity. to solve the issue I simply logged into my account on chrome (or firefox, or microsoft edge if your feeling frisky) and clicked on my network options

make sure protected web browsing is off, otherwise steam gets all jacked up

restart steam and your issue should be solved :) :) :)

[Mr.Huntsman]

Forcen a écrit :

So that comcast thing only blocked it in the client? Not in regular browsers?

No it blocked it in everything, i couldnt even acess it from chrome, it straight up wouldnt even load, just stayed a blank page, and if it did load it took 37 hours (not really but it took forever) and it would load in html.

once i turned protected web browsing off and tried again, then it was butter.

the issue was effecting all my computers in the house

[Forcen]

Ok, I asked because I saw another thread with a similar issue except it only affected one PC. Probably different.

I heard about that comcast thing recently: https://www.digitalmusicnews.com/2018/03/07/comcast-xfinity-paypal-net-neutrality/

EDIT: if you can you should edit the first post and add (fixed) or something and the fix.

[Mr.Huntsman]

so for anyone else who may stop in to this discussion, my solution was all based on COMCAST and XFINITY

Solution:

Chrome> Xfinity.com> Log Into Account> Click Xfinity Fi (wifi logo)> Click Network> Disable Protected Browsing (Turn it off)

Close steam, Close chrome, Restart PC (if you want to)

Problem should be solved

Send me virtual beer if I fixed your issue after hours of wanting to end steam