All Discussions > Steam Forums > Help and Tips > Topic Details
PicklePack Dec 28, 2017 @ 6:53am
I never got the e-mail to confirm a trade.
So I was trading TF2 items with a friend. We finished the transaction, and then it told me to confirm the trade through my e-mail. He got the e-mail, but I didn't. We did the trade yesterday, and I still don't have the e-mail.

Before you suggest; yes, I looked at the correct e-mail adress, and yes, I looked at my spam folder. It's not there.

Can anyone help me?
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Showing 1-9 of 9 comments
Xaelath Dec 28, 2017 @ 6:56am 
Check your email if it's the correct one.
If you're using mobile authenticator then it's in confirmations.
#1
PicklePack Dec 28, 2017 @ 7:11am 
As I said, it IS the correct e-mail, but there is no message. If I was using mobile authenticator, I didn't get that either.

I saw there was a way to turn off the need for an e-mail confirmation, but I don't know if they removed that or not.
#2
Xaelath Dec 28, 2017 @ 7:25am 
Originally posted by PicklePackle:
As I said, it IS the correct e-mail, but there is no message. If I was using mobile authenticator, I didn't get that either.

I saw there was a way to turn off the need for an e-mail confirmation, but I don't know if they removed that or not.
There's no mail confirmation when you use mobile authenticator..

I never get a mail to accept confirmation when using mobile authenticator.

When you trade stuff it'll redirect to your mobile authenticator instantly.
There's no such thing that it'll mails you for confirmation, that was something in past before they invented the mobile authenticator.
#3
Xaelath Dec 28, 2017 @ 7:26am 
Maybe it's your friend lol.
Not you.
#4
PicklePack Dec 28, 2017 @ 7:28am 
Unfortunatly, I don't have the screenshot, but I remember it specifically said that it sent an e-mail.
#5
Xaelath Dec 28, 2017 @ 7:29am 
Originally posted by PicklePackle:
Unfortunatly, I don't have the screenshot, but I remember it specifically said that it sent an e-mail.
No maybe it's your friend.
Your friend didn't use mobile authenticator which redirect it on email confirmation.
Ask your friend to check his/her mail.
#6
PicklePack Dec 28, 2017 @ 7:35am 
Yeah, as I said, he got the e-mail and confirmed it, but it also wanted me to do it. And, you know what happened.

Right now, I think I just want to know if there is a way to undo the transaction, or if I can turn off the need for any sort of verification.
#7
Xaelath Dec 28, 2017 @ 7:41am 
Originally posted by PicklePackle:
Yeah, as I said, he got the e-mail and confirmed it, but it also wanted me to do it. And, you know what happened.

Right now, I think I just want to know if there is a way to undo the transaction, or if I can turn off the need for any sort of verification.
I am not exactly sure about that maybe other forumers could help or you can file a support ticket about it.
Last edited by Xaelath; Dec 28, 2017 @ 7:41am
#8
PicklePack Dec 28, 2017 @ 7:42am 
Ok. That's fine. Even if it wasn't fixed, I appreciate the help. :steamhappy:
#9
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 28, 2017 @ 6:53am
Posts: 9
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