All Discussions > Steam Forums > Help and Tips > Topic Details
joeldempsey10 Dec 23, 2017 @ 6:23am
Trying to buy a bundle
Im trying to buy a game bundle but steam wont let me. This message keeps comming up:

"You cannot complete your transaction because you are attempting to purchase an item that is already included in another packaged item in your cart. Please check your cart to verify that you are not purchasing an item multiple times. The most common cause would be purchasing DLC along with a deluxe version of a product that already includes the same DLC."

Thing is i dont own any of the games already. How can there be copies of the same game in a steam made bundle? Its one of the first things ive tried to buy on steam. Im about ot just go find something on the xbox store.
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Showing 1-10 of 10 comments
Cathulhu Dec 23, 2017 @ 6:24am 
What bundle?
#1
Hodman Dec 23, 2017 @ 6:24am 
That error shows up when there is a duplicate item in the bundle, only the developer/publisher can fix it.
#2
joeldempsey10 Dec 23, 2017 @ 6:27am 
M&M Heroes Bundle
#3
Cathulhu Dec 23, 2017 @ 6:29am 
http://store.steampowered.com/bundle/5584/MM_Heroes_Bundle/
I don't see any duplicate items in that bundle. Is the bundle the only entry in your cart?
#4
joeldempsey10 Dec 23, 2017 @ 6:33am 
Ya, and ive tried multiple times. Something is going on.
#5
Forcen Dec 23, 2017 @ 6:35am 
What if you try the browser and client? Try the thing you didn't try before.
Make sure the cart is empty before you add it again and try again.
#6
joeldempsey10 Dec 23, 2017 @ 6:36am 
Im not even sure what you mean by that. I mean not matter how you buy it you put it into your cart and go through the same steps??
#7
Forcen Dec 23, 2017 @ 6:48am 
The Steam store is a website: http://store.steampowered.com/ You can visit it, log in and buy stuff on any PC and even on phones using a browser.
You can also visit the site using the Steam client on your PC, that logs you in automatically.

I don't know what way you are using the steam store but try the other way just as a test.

Do you get any warning when in the cart itself when you try to buy it?
If I add it to my cart then I don't get any warnings here: http://store.steampowered.com/cart/
Do you get the error after this part?

If it doesn't work no matter how you try it then go here and click the purchase to let Steam know about your problems with the purchase: https://help.steampowered.com/en/wizard/HelpWithPurchase
Last edited by Forcen; Dec 23, 2017 @ 6:50am
#8
joeldempsey10 Dec 23, 2017 @ 10:03am 
didnt work on the website and i cant seem to even ask steam for help. Why is there not a damn phone number. I go to the support ticket then purchase then games and all it will let me do is "having problems with the retial code" or search for something. I cant even write them a damn email
#9
Forcen Dec 23, 2017 @ 11:34am 
You should be able to contact support without problems, did you visit my link?

Go here: https://help.steampowered.com/en/wizard/HelpWithPurchase
Make sure you are logged in.
and click your purchase attempt, it should be in that list.
If not then check here: https://store.steampowered.com/account/history/
From there you should have different options to contact support about that purchase attempt.

I can see that it gets a bit confusing if you click the "I can't complete my purchase on the Steam Store" thing like you did.
Last edited by Forcen; Dec 23, 2017 @ 11:35am
#10
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 23, 2017 @ 6:23am
Posts: 10
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