All of my games are gone :: Help and Tips

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superradish355 Jan 2, 2017 @ 2:30pm

All of my games are gone

Okay I just purchased a new computer and first thing i do is download steam. I setup everything and log into my account like usual, but when i go to my library and yes i have purchased games such as ark, skyrim, etc. and i did also make sure i was on the right account. Well i went to my library and nothing there i search up ark it says not purchased but then i go to my old computer and log in and all my games are there. Can someone please help me.

Last edited by superradish355; Jan 2, 2017 @ 2:30pm

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Showing 1-15 of 34 comments

ReBoot Jan 2, 2017 @ 2:32pm

Open your license history on your Steam account details page. Is there anything about the games there?
If no, then you are on the wrong account.

CSGOO Jan 2, 2017 @ 2:38pm

I'd honestly just recommend you to contact steam.

FFL2and3rocks Jan 2, 2017 @ 2:39pm

Originally posted by superradish355:
I setup everything and log into my account like usual, but when i go to my library and yes i have purchased games such as ark, skyrim, etc. and i did also make sure i was on the right account. Well i went to my library and nothing there i search up ark it says not purchased but then i go to my old computer and log in and all my games are there.

On both computers, does the account name on the top right corner of the Steam client window match?

Your profile name superradish335 doesn't have to be unique, but your account name does.

Last edited by FFL2and3rocks; Jan 2, 2017 @ 2:40pm

Macenn Jan 2, 2017 @ 2:41pm

Don't contact Valve for this nonsense. You most probably logged in to wrong account or messed up with security codes several times. Every time you log in to your accont in different computer, network or browser you have to keep your phone ready for security, follow all instructions to a letter and everything is going to be fine.

superradish355 Jan 3, 2017 @ 2:09pm

Originally posted by Macenn:
Don't contact Valve for this nonsense. You most probably logged in to wrong account or messed up with security codes several times. Every time you log in to your accont in different computer, network or browser you have to keep your phone ready for security, follow all instructions to a letter and everything is going to be fine.

How would i fix my problem

Glimmer Jan 3, 2017 @ 2:13pm

Originally posted by superradish355:
How would i fix my problem

If you're logged into the wrong account, by logging into the correct one.

If you were using family sharing, by setting up family sharing again.

Ogami Jan 3, 2017 @ 2:13pm

The account you are posting with only has 3 games. And the last time you played anything was CSGO in September on there.

I am pretty sure you are on the wrong account. That account is also very new, not even a year old.

Last edited by Ogami; Jan 3, 2017 @ 2:14pm

superradish355 Jan 3, 2017 @ 2:15pm

Originally posted by Ogami:
The account you are posting with only has 3 games. And the last time you played anything was CSGO in September on there.

I am pretty sure you are on the wrong account. That account is also very new, not even a year old.

i know i am not on the wrong account i checked on my old computer has all my games and its the same user and password.

Glimmer Jan 3, 2017 @ 2:19pm

Did you compare the displayed name in to top right corner of the client on both the new and old computer?

superradish355 Jan 3, 2017 @ 2:19pm

Originally posted by FFL2and3rocks:
Originally posted by superradish355:
I setup everything and log into my account like usual, but when i go to my library and yes i have purchased games such as ark, skyrim, etc. and i did also make sure i was on the right account. Well i went to my library and nothing there i search up ark it says not purchased but then i go to my old computer and log in and all my games are there.

On both computers, does the account name on the top right corner of the Steam client window match?

Your profile name superradish335 doesn't have to be unique, but your account name does.

yes it does match on both

#10

superradish355 Jan 3, 2017 @ 2:19pm

Originally posted by Glimmer:
Did you compare the displayed name in to top right corner of the client on both the new and old computer?

yes i did and it is exactly the same

#11

Cathulhu Jan 3, 2017 @ 2:19pm

Check the account name in the top right corner. NOT THE USERNAME!!!
http://steamcommunity.com/profiles/76561198247807358
It seems this is another one of yours. Although not the one you're looking for.

#12

superradish355 Jan 3, 2017 @ 2:22pm

Originally posted by Cathulhu:
Check the account name in the top right corner. NOT THE USERNAME!!!
http://steamcommunity.com/profiles/76561198247807358
It seems this is another one of yours. Although not the one you're looking for.

i did look in the top right corner. I know that i have multipler accountsd none with close to the same account name in the top right and none have the same proifile picture either.

#13