Duplicated item is not refundable

[zmaria]

Hello, I've acquired a game twice, it was supposed to be a gift to my chld but wrongly acquired 2 times. When I noticed this, I’ve retained one of the gifts in my account and send the other one to my kid that activated it. Now when asking for a refund for one of the games, the steam support team tells me that my son must do the refund request, but he hasn’t got that functionality available.
I exchanged 3 times requests with the support team and they seem to not understand the problem. does anyone have some contact to the team other than the form on the site?
Best regards

[StickyPawz]

What game was this?

Unless it was some multi-pack bundle, you bought the game twice in seperate transactions?

[ClankEXTREME]

BOM DIA,
VENHO DESTA FORMA AVISAR QUE ESTAS COMPRAS FORAM FEITAS POR UM MENOR SEM AUTORIZAÇÃO DO TITULAR DO CARTÃO. JÁ FOI CANCELADO O CARTÃO E VAMOS EFECTUAR UMA QUEIXA CRIMA CONTRA ESTE SITE E PELO FACTO TER SIDO LEVANTADO UMAS QUANTIAS EXAGERADAS DO PLANFONT DO CARTÃO QUE ARREDONTA O VALOR DE 3.000€ VENHO DESTE MODO PEDIR QUE ENTRE EM CONTACTO COMIGO FATIMA MENDES TELM: 933830111 OU VIA EMAIL: [e-mail], QUEREMOS RESOLVER O ASSUNTO DA MELHOR FORMA E QUEREMOS A DEVOLUÇAO DOS VALORES DEBITADOS INDEVIDAMENTE, PEÇO QUE ENTRE EM CONTACTO POIS O CARTÃO JÁ FOI CANCELADO PELO BANCO E ESTÃO A AVERIGUIRAR ESTE SITE ASSIM COMO AS TRANSACÇÕES EFECTUADAS. AGUARDO CONTACTO DA VOSSA PARTE COM A MAIOR BREVIDADE POSSÍVEL E URGENTEMENTE

[PrO100PrO]

ууу

[Glimmer]

Originally posted by zmaria:

but he hasn’t got that functionality available.

https://help.steampowered.com/en/
Click on the game (may need to go through My Games first) > It's not what I expected > I would like to request a refund for this gift

It doesn't show up through there?

[zmaria]

Originally posted by Mittenz:

What game was this?

Unless it was some multi-pack bundle, you bought the game twice in seperate transactions?

Hi The game is CSGO and they were 2 different transactions, the major problem is that the suport team send's me to a solution that is impossible and No one is there to clartify.

[zmaria]

Originally posted by Glimmer:

Originally posted by zmaria:

but he hasn’t got that functionality available.

https://help.steampowered.com/en/
Click on the game (may need to go through My Games first) > It's not what I expected > I would like to request a refund for this gift

It doesn't show up through there?

no it doesn't , thats my problem