Luke Dec 13, 2016 @ 11:05pm
Youtube videos freezing my Steam Client?
I've had this problem for years now, and I'm tired of it. I've been through multiple SSD's, multiple Hard drives, and multiple installations of different OS's. What's the deal?

Heh, I've even tried getting help from steam devs, and they don't seem to give a flying ♥♥♥♥. Sne me to Steam Broadcasting group as a last ditch effort to act like they care. What a joke that was lmao.

Maybe some kind patron can help me with my issue?
It would surely be appreciated. :)
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Showing 1-15 of 19 comments
Bryku Dec 13, 2016 @ 11:39pm 
What graphics card do you have and drivers?
100% it is your graphics card... It can't handle it.
If your graphics card is good than your drivers are messed up.

What Operating systems? (exactly, don't say windows. which one and which version)
What graphics card are you using? (exact model)
Luke Dec 14, 2016 @ 2:21am 
Originally posted by Bryku:
What graphics card do you have and drivers?
100% it is your graphics card... It can't handle it.
If your graphics card is good than your drivers are messed up.

What Operating systems? (exactly, don't say windows. which one and which version)
What graphics card are you using? (exact model)
I've had many GPU's. And honestly, I find it kind of ignorant that you just accusingly blame my GPU.

Right now I have the EVGA GeForce GTX 1070 FTW GAMING ACX 3.0, and the drivers are up-to-date. (Version 376.19) - (Released on 12/5/16)

I've ran the steam client in Windows XP/Vista/7/8/10 (Right now I'm running Windows 7 x64)
(Also ran it in linux, multiple versions - I change Operating Systems every so often)

I'm absolutely sure that my GPU is not the reason that steam screws up playing youtube videos. I feel like you're a troll with nothing better to do, but I mine as well get my information out there for someone that can possibly help me anyways.
ReBoot Dec 14, 2016 @ 2:51am 
Disable HW video decoding.
Bryku Dec 15, 2016 @ 12:40am 
If your on linux i could give you the correct firmware for that graphics card, the default one is not the right one. (15 years linux and i patched that last steam update for ubuntu mate)

Your on a stable version to for the evga, try updating your bios. I had a similar issue with the gtx1060. It was a ECS Motherboard that didn't have the right firmware (sometimes companies try to make duel propose software... often time chip sets are like this. h72 and h77. This caused some errors for EVGA a while back ) for pci express 3 although it worked most of the time it would crash watching 4k movies. I checked with the company and my version was "patched", but they said i should upgrade my bios. Everything worked correct after that.

What motherboard are you using i can look into it to see if there are any other similar problems before you update it.

Outside of this, then it maybe a ram issue, but i would guess your running atleast 8gb ddr3. You shouldn't have a problem with that. Try recording and watching your ram. See if it maxes out and throttles. If it does, then it is simiply a ram issue.





Luke Dec 15, 2016 @ 1:29am 
Originally posted by ReBoot:
Disable HW video decoding.
One of the first things I tried. :)



Originally posted by Bryku:
If your on linux i could give you the correct firmware for that graphics card, the default one is not the right one. (15 years linux and i patched that last steam update for ubuntu mate)

Your on a stable version to for the evga, try updating your bios. I had a similar issue with the gtx1060. It was a ECS Motherboard that didn't have the right firmware (sometimes companies try to make duel propose software... often time chip sets are like this. h72 and h77. This caused some errors for EVGA a while back ) for pci express 3 although it worked most of the time it would crash watching 4k movies. I checked with the company and my version was "patched", but they said i should upgrade my bios. Everything worked correct after that.

What motherboard are you using i can look into it to see if there are any other similar problems before you update it.

Outside of this, then it maybe a ram issue, but i would guess your running atleast 8gb ddr3. You shouldn't have a problem with that. Try recording and watching your ram. See if it maxes out and throttles. If it does, then it is simiply a ram issue.

I've had many different motherboards too, but right now i'm using the Gigabyte z170, and I've not had any other performance issues other than steam. My bios is up-to-date currently, so I don't see any problems there.

It's not a RAM problem, and my PC is used for recording Youtube videos, and streaming on Twitch all the time. I always try to keep everything up-to-date when possible, and keep everything current in the context of updates/upgrades.

I'm always tracking the usage of my CPU/GPU/RAM to make sure everything is running as it should.

Everything in my case has switched in, and out. Upgrading when possible.

I'm starting to think there is something I'm missing on the software side, but I don't have ANY problems when watching stuff in the browser. And come to think of it, hmm..

When I load youtube video's, there is a 80%ish chance that it won't load, and freezes any further browsing in the steam client, including the store front. Ending the proccess steamwebhelper.exe makes it reset to where I can try again at that same percentage.

This also happens with broadcasting funny enough, I can't load friends broadcasts 80% of the time as well, often just turning to a black screen on the window, or freezing on the load screen. (but it doesn't prevent my browsing experience, and no need to end steamwebhelper...)

BUT, when I'm in Big Picture Mode, I seem to have a higher chance of being able to watch broadcasts.

It's been a while since I've paid this any attention, because I always just default to watching stuff in my browser (I dislike big picture mode - clunky) But that might be an indication of something I'm missing. Any ideas?

I do appreciate the help Bryku. :)
ReBoot Dec 15, 2016 @ 1:53am 
Do you guys use Flash for Steam?
Bryku Dec 15, 2016 @ 2:07am 
Steam uses flash when browsing game titles in the shop.
ReBoot Dec 15, 2016 @ 2:08am 
Not if you have no Flash for Steam installed, then it uses HTML5.
Bryku Dec 15, 2016 @ 2:15am 
Originally posted by Luke:
Originally posted by ReBoot:
Disable HW video decoding.
One of the first things I tried. :)



Originally posted by Bryku:
If your on linux i could give you the correct firmware for that graphics card, the default one is not the right one. (15 years linux and i patched that last steam update for ubuntu mate)

Your on a stable version to for the evga, try updating your bios. I had a similar issue with the gtx1060. It was a ECS Motherboard that didn't have the right firmware (sometimes companies try to make duel propose software... often time chip sets are like this. h72 and h77. This caused some errors for EVGA a while back ) for pci express 3 although it worked most of the time it would crash watching 4k movies. I checked with the company and my version was "patched", but they said i should upgrade my bios. Everything worked correct after that.

What motherboard are you using i can look into it to see if there are any other similar problems before you update it.

Outside of this, then it maybe a ram issue, but i would guess your running atleast 8gb ddr3. You shouldn't have a problem with that. Try recording and watching your ram. See if it maxes out and throttles. If it does, then it is simiply a ram issue.

I've had many different motherboards too, but right now i'm using the Gigabyte z170, and I've not had any other performance issues other than steam. My bios is up-to-date currently, so I don't see any problems there.

It's not a RAM problem, and my PC is used for recording Youtube videos, and streaming on Twitch all the time. I always try to keep everything up-to-date when possible, and keep everything current in the context of updates/upgrades.

I'm always tracking the usage of my CPU/GPU/RAM to make sure everything is running as it should.

Everything in my case has switched in, and out. Upgrading when possible.

I'm starting to think there is something I'm missing on the software side, but I don't have ANY problems when watching stuff in the browser. And come to think of it, hmm..

When I load youtube video's, there is a 80%ish chance that it won't load, and freezes any further browsing in the steam client, including the store front. Ending the proccess steamwebhelper.exe makes it reset to where I can try again at that same percentage.

This also happens with broadcasting funny enough, I can't load friends broadcasts 80% of the time as well, often just turning to a black screen on the window, or freezing on the load screen. (but it doesn't prevent my browsing experience, and no need to end steamwebhelper...)

BUT, when I'm in Big Picture Mode, I seem to have a higher chance of being able to watch broadcasts.

It's been a while since I've paid this any attention, because I always just default to watching stuff in my browser (I dislike big picture mode - clunky) But that might be an indication of something I'm missing. Any ideas?

I do appreciate the help Bryku. :)


This is a steam bug, It is actually what i fixed a problem with a couple games on the linux side ( linux defaults with 4 desktops, some games where reading it as monitors and the drivers would go into default / safemode. Most of the games with this problem would just shut off.) 6-8 months ago. It should be working fine on ubuntu with any amd cards. Debian didn't seem to have this issue. For windows, it might be just a corrupt file, but for it to keep happening on all the different OS's you have used, is strange.

Sorry there isn't much i can do on the windows side, but maybe someone else would be able to help out in that matter.
Bryku Dec 15, 2016 @ 2:19am 
Originally posted by ReBoot:
Not if you have no Flash for Steam installed, then it uses HTML5.

Steam defaults to html5, but some pages require flash for special features, although you should still be able to view most of the games / pages.

(The good old youtube days when it had the video play game problems.)
Last edited by Bryku; Dec 15, 2016 @ 2:19am
ReBoot Dec 15, 2016 @ 2:20am 
My point is: Get rid of Flash if it's installed and see if that helps.
Bryku Dec 15, 2016 @ 2:24am 
Originally posted by ReBoot:
My point is: Get rid of Flash if it's installed and see if that helps.

It is possible, but i have haven't had flash trigger on youtube for a few years, but if the browser is defaulting to flash instead of html5. Then flash could be failing. Do you have this same problem when using moz with steam open on the side?
ReBoot Dec 15, 2016 @ 2:26am 
I don't use "Moz", but I don't have Flash in Steam either. I don't have Flash.
Luke Dec 15, 2016 @ 3:37am 
Originally posted by ReBoot:
My point is: Get rid of Flash if it's installed and see if that helps.
Hmm, I'll give this a try.
Bryku Dec 15, 2016 @ 3:39am 
You can download flash at https://get.adobe.com/flashplayer/?no_redirect
You can test this out to see if there are any differences in steam.

There are defaults and alternatives to flash, which you might be running on.
Try using flash and give it a test. If you notice no differences, Flash is easy to uninstall where as it will remove all dependences.

Google chrome, has its own flash built in while moz and steam require flash that is install on your system.
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Date Posted: Dec 13, 2016 @ 11:05pm
Posts: 19