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Might need to reinstall the driver.
What laptop do you have? Specs?
You really like saying "it's that simple", but unfortunately, it is not always that simple.
To me, it seems like the audio driver may just need reinstalled. Since he is using HDMI, it should be the HD audio driver that is part of the Nvidia package.
Or he could be having this issue with the HDMI audio driver that is part of the iGPU package. But I'd only suggest that if he was also having performance issues as well, which would also mean he hasn't set his NCP up properly.
Disable every other Audio Device you do not use.
One installs the HD audio driver, if they are going to use audio through the video card. Advising against it seems counter productive. Specialized driver? I wouldn't call it that. Simply a native driver for said native hardware. Getting "specialized" (proper) drivers, rather than use Window's generic drivers, is fairly common practice.
Disabling audio devices not in use is not really necessary, unless a game is trying to choose something that is not the default. Even then, some game engines are known to attempt to use disabled sources, due to how some games choose sources live and on the fly, so fixing something like this is a bit more tricky.
As Bad_Motha said, make sure you have your audio default set before launching the application.
Many applications don't like sources to change on the fly, typically grabbing defaults at launch.