All Discussions > Steam Forums > Help and Tips > Topic Details
Mogens Sep 23, 2017 @ 6:05am
MY FRIENDS ACCOUNT GOT COMPLETELY WIPED AND HE CANT LOGIN
As the title says my friends account got wiped and he cant login. He's been hacked. We've contacted steam support, but I just wanted to know if anybody has ever tried this before?
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Glimmer Sep 23, 2017 @ 6:54am 
Tried to recover an account? People have successfully accomplished that every day. Any particular reason you think you're friends account is especially screwed?

https://help.steampowered.com/en/
While logged out, visit that site and click on the "Help, I can't log in" button and then follow the steps.
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Luca94 Sep 23, 2017 @ 6:56am 
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
#2
xX_Love_Tap_Xx Sep 23, 2017 @ 6:59am 
I've been hacked so speaking from experience here. First off he should run some searches in his email account linked to his steam account. search for "steam password reset" and "steam secret reset"
These will tell him if the hijacker is trying to get control of his account by locking him out, they probably have changed the email address associated with the account by now. They can't however change the username of the account and this is what you will need to use in your support request to steam along with some proof you own the account, things like purchase orders (these can be found in his email by seaching for "steam purchase").


Stolen/hijacked steam account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
Account security recommendations https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Sep 23, 2017 @ 6:05am
Posts: 3
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