Nirvak Sep 22, 2017 @ 11:49am
My passwords keep being stolen
Hello,

I keep receiving valid emails (from Valve) with subject "Access from a new computer" or "Access from a new web or mobile device".
I have the double confirmation login and I'm safe for now. I keep changing my password with stronger ones every time but it is useless.

How can I stop this behaviour or contact Steam for support?
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Showing 1-12 of 12 comments
gwait Sep 22, 2017 @ 11:51am 
Do you have another Steam account?
Nirvak Sep 22, 2017 @ 11:55am 
Nope, just one.
gwait Sep 22, 2017 @ 11:56am 
Did you check the login name in the email?
󠀡󠀡󠀡󠀡 Sep 22, 2017 @ 11:59am 
man why arent you helping this guy.


OP, its very possible there might be a keylogger in your computer, maybe try using your antivirus to scan
Nirvak Sep 22, 2017 @ 11:59am 
Yep, is the one shown here in the thread.
Why are you asking?
J4MESOX4D Sep 22, 2017 @ 12:01pm 
Originally posted by Nirvak:
I keep changing my password with stronger ones every time but it is useless
Run Malwarebytes on your PC to remove any keylogging material on the device. Changing passwords is hopeless if your keystrokes are being captured by malware.
gwait Sep 22, 2017 @ 12:02pm 
Originally posted by Nirvak:
Yep, is the one shown here in the thread.
Why are you asking?

Because it is either another account being accessed or some sort of spyware running on your computer that captures the new password every time you change it.
Nirvak Sep 22, 2017 @ 12:02pm 
That's odd because I use random password generator and I never digit my password entirely (ctrl+v).
I scanned my pc with AVG Free but no viruses were found.
Last edited by Nirvak; Sep 22, 2017 @ 12:03pm
klon427 Sep 22, 2017 @ 12:03pm 
ok
gwait Sep 22, 2017 @ 12:04pm 
Originally posted by Nirvak:
Yep, is the one shown here in the thread.

It should be showing your login name, not your profile name. Unless that's what you used for both.
Nirvak Sep 22, 2017 @ 12:08pm 
@gwait YOU GOT IT MAN!
It was an extra-old account using my "nirvak" nickname as login username.

Now I changed this password also and I hope to have solved the issue.
Thanks guys!
SK0Z Sep 22, 2017 @ 12:14pm 
maybe it's a error
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Date Posted: Sep 22, 2017 @ 11:49am
Posts: 12