My passwords keep being stolen

[Nirvak]

Hello,

I keep receiving valid emails (from Valve) with subject "Access from a new computer" or "Access from a new web or mobile device".
I have the double confirmation login and I'm safe for now. I keep changing my password with stronger ones every time but it is useless.

How can I stop this behaviour or contact Steam for support?

[gwait]

Do you have another Steam account?

[Nirvak]

Nope, just one.

[gwait]

Did you check the login name in the email?

[Sam Porter Bridges]

man why arent you helping this guy.


OP, its very possible there might be a keylogger in your computer, maybe try using your antivirus to scan

[Nirvak]

Yep, is the one shown here in the thread.
Why are you asking?

[J4MESOX4D]

Originally posted by Nirvak:

I keep changing my password with stronger ones every time but it is useless

Run Malwarebytes on your PC to remove any keylogging material on the device. Changing passwords is hopeless if your keystrokes are being captured by malware.

[gwait]

Originally posted by Nirvak:

Yep, is the one shown here in the thread.
Why are you asking?

Because it is either another account being accessed or some sort of spyware running on your computer that captures the new password every time you change it.

[Nirvak]

That's odd because I use random password generator and I never digit my password entirely (ctrl+v).
I scanned my pc with AVG Free but no viruses were found.

[klon427]

ok

[gwait]

Originally posted by Nirvak:

Yep, is the one shown here in the thread.

It should be showing your login name, not your profile name. Unless that's what you used for both.

[Nirvak]

@gwait YOU GOT IT MAN!
It was an extra-old account using my "nirvak" nickname as login username.

Now I changed this password also and I hope to have solved the issue.
Thanks guys!

[SK0Z]

maybe it's a error