Can't Redeem my friends Gift

[anddeant]

My friend has Gifted me with a copy of grim dawn via the steam store, i have recieved the E-Mail and i selected the "Yes, I have steam Install your New games now". Selecting this brings me to a page saying that they are activating the game, i have left this for hours now and nothing hs happened to the browser (I have tried both Firefox and Crome) nor my Steam client. So i clicked on the like that allows me to activate using my browser but clicking on this brings me to the page stating

"An error was encountered while processing your request:

There was a problem redeeming the gift. Please try again later, or contact Steam Support for assistance."

I cant contact Steam support directly, so I ask if anyone has a solution to my dilema I would be greatful.

Thank you in advance

[Tev]

Since it's not in your library. Do you see the gift here?
http://steamcommunity.com/my/inventory/#pending_gifts

[anddeant]

No I Do Not

[Tev]

Does your friend still see the gift as sent to you then?

Your friend should go here:
https://store.steampowered.com/account/history/

If it's not there, then your friend should go here:
http://steamcommunity.com/my/inventory/ -> [More] -> [View Gift History]

[anddeant]

He does have the game on there, it says that I haven't accepted it

[anddeant]

Oh in addition I have also tried

-Uninstaling and reinstaling Steam
-Restarting Browsers
-Restarting computer

[anddeant]

I also tried a Different Computer

[Tev]

On which link does your friend see the gift as sent in? Both?

The reason I ask is, if it's the only the latter - then the gift's purchase probably dates before May (when the gifting policy was changed), and thus he can just undo the sending and re-send the gift to you.

[anddeant]

The first

[anddeant]

My friend has decided to refund the gift, thank you for helping

[Tev]

Originally posted by amine-warrior:

My friend has decided to refund the gift, thank you for helping

Sorry that I couldn't help any further.

[kldzg]

wangru

[SammiPottz]

My friend gifted me Valheim yesterday, i wasn't able to redeem it, same as OP - asked me to contact Support, etc.
I managed to search the game in Support, Games & Applications. From there I could 'View in my Library' and install. Game has now launched and sitting in my regular library!
Support > Home > Games and Applications > Valheim > It's not in my library