Can't Play a Friend's Shared Games

[Mitch]

I know there are already numerous posts about not being able to play games were nothing happens when hitting the play button, but i think my problem is different.

My friend has been sharing libraries with me for a while now, but recently I've been having trouble with playing them. First, when steam starts, I can see their games, but only the ones I have downloaded, and they are not separated into my games and their games, just one big list of games. When I click the play button, a pop-up window comes up that says "This game belongs to steam user (username). would you like to request access?" After clicking 'request access' another pop-up window comes up asking to name my computer, and asking to share access to our steam library to this computer. after hitting send, a THIRD pop-up window comes up saying "in order to allow game sharing, the owner must login to this machine and enable family sharing here".

My problem is, He has already done this multiple times and it still won't work. I know that he is offline/online but not playing anything, and I have scoured the settings to try an fix it. nothing is working.

Thanks in advance,
samitch02

[999999999]

Read the second half carefully...

Can I share my games with users that don't live with me?

While Family Sharing can work for users that are not accessing Steam from the same location, due to technical limitations, the feature may encounter issues that Steam is unable to provide support for.

https://support.steampowered.com/kb_article.php?ref=3784-QLBM-5731#dontlivewithme