Can not redeem Digital Gift Card

[Filtaido]

I received an email stating that a friend gifted me a digital gift card, but when I clicked the link in the email, no special item showed up on the page; just a large black box. I've even tried looking in my gift history and inventory history, but I can't find anything about a gift card. They were completely empty.

No funds have been added to my Steam account, and I would really like to have that gift before this Halloween Sale ends.

[mimizukari]

did you ask that friend whether they actually gifted you one in the first place? new system, could be bugs, apparently someone else got msg when no one sent them any either.

[Filtaido]

Publicado originalmente por Wynnda, Miko of the Gusta:

did you ask that friend whether they actually gifted you one in the first place?

Yes, they confirmed that they sent it.

[mimizukari]

Publicado originalmente por Filtaido:

Publicado originalmente por Wynnda, Miko of the Gusta:

did you ask that friend whether they actually gifted you one in the first place?

Yes, they confirmed that they sent it.

wait 10 minutes or so is what i've seen.

[76561198051495732]

Someone sent me two digital cards as a gift, and they show up in my gift history (The button that says Gifts (2) doesn't work), but when I try to accept it, the confirmation just reappears, asking me if I want to accept or decline over and over again. I am guessing steam has some things to work out.

[rpadilha]

show

[mimizukari]

may need to contact steam support and explain the issue

[76561198051495732]

Publicado originalmente por Wynnda, Miko of the Gusta:

may need to contact steam support and explain the issue

If anyone is having problems with their digital steam gift cards, I would contact steam support, I did. They fixed my problem within 24 hours and it was super easy!

[Steve]

This thread was quite old before the recent post, so we're locking it to prevent confusion.