All Discussions > Steam Forums > Help and Tips > Topic Details

This topic has been locked

(wasn't Fast enough for a 3080) Oct 26, 2017 @ 6:16am

XBOX ONE WINDOWS 10 ADAPTER CONSTANTLY DISCONNECTS!! HELP!!!

my issue is not a driver issue like everyone else is having. I have newest driver installed. it will work for days but every now and then, at the Worse times, it will disconnect and stay disconnected till IT decides it wants to connect again. Every workaround on the 1st page of google yields no reward, and i have no where else to turn but maybe asking people here?

Something went wrong while displaying this content. Refresh

Error Reference: Community_9721151_

Loading CSS chunk 7561 failed.
(error: https://community.fastly.steamstatic.com/public/css/applications/community/communityawardsapp.css?contenthash=789dd1fbdb6c6b5c773d)

< 1 2 3 >

Showing 1-15 of 31 comments

TehSpoopyKitteh Oct 26, 2017 @ 7:15am

Check your device manager in Windows 10. Under the USB Host Controllers (with your XBOne Controller adapter/receiver plugged in) look through the Properties of each item in that section.
Some of them will have a "Power Mamagement" tab or something like it...All you need to do is go to that tab in the Properties window...make sure the box "Allow Windows to Turn off this device to conserve power" is not checked or ticked...click Apply then OK...and exit.

eddiepc Oct 26, 2017 @ 7:25am

what are the battery levels at when this happens?
it could be vibration function,
electric motors put a high demand on batteries so there may be enough charge to run the controller say 2 bars but the second the motor tries to start it puts a massive drain on the battery and it disconnects

nephews xbox controller would do this, took ages for me to notice the culprit.

(wasn't Fast enough for a 3080) Oct 26, 2017 @ 10:02am

definitely going to check both of these out and get back to this post in a day or two to verify if they worked. thanks guys!!

T@F Oct 26, 2017 @ 10:25am

I kinda had the same prob but when playing games in vr mode using the xbox one controller.
My ADAPTER was plugged in usb 3.0,so i plugged it into the usb 2.0 instead.
Now everything is fine so far.
Maybe that could be the fix if you haves yours plugged into usb 3.0.

Last edited by T@F; Oct 26, 2017 @ 10:10pm

loose Jun 9, 2018 @ 3:57pm

same problem here, can't imagine being it because of vibration since it disconnects and shuts off even before being able to vibrate, switching to usb 2.0 port didn't work and I couldn't find what The Spoopy Kitteh was talking about in device manager so if anybody could help, that would be really appreciated.

ABOhiccups Feb 20, 2019 @ 5:06am

Originally posted by woah:
same problem here, can't imagine being it because of vibration since it disconnects and shuts off even before being able to vibrate, switching to usb 2.0 port didn't work and I couldn't find what The Spoopy Kitteh was talking about in device manager so if anybody could help, that would be really appreciated.

If you're on Windows 10. Right Click on Windows Start Button. Then click on "Device Manager".

Go to "Network adapters". Then Right Click on "Xbox Wireless Adapter for Windows". Then click on "Properties".

Click on "Power Management" tab. Then uncheck "Allow the computer to turn off this device to save power" and click OK.

Last edited by ABOhiccups; Feb 20, 2019 @ 5:25am

n00bster Mar 27, 2019 @ 4:12pm

Originally posted by ABOhiccups:
Originally posted by woah:
same problem here, can't imagine being it because of vibration since it disconnects and shuts off even before being able to vibrate, switching to usb 2.0 port didn't work and I couldn't find what The Spoopy Kitteh was talking about in device manager so if anybody could help, that would be really appreciated.
If you're on Windows 10. Right Click on Windows Start Button. Then click on "Device Manager".

Go to "Network adapters". Then Right Click on "Xbox Wireless Adapter for Windows". Then click on "Properties".

Click on "Power Management" tab. Then uncheck "Allow the computer to turn off this device to save power" and click OK.

This solution worked for me, thank you very much.

Last edited by n00bster; Mar 27, 2019 @ 6:27pm

MCW Oct 22, 2019 @ 5:40pm

aero Mar 4, 2020 @ 7:25pm

What if there isn't a power management tab??

death2some Apr 28, 2020 @ 12:24am

Originally posted by aero:
What if there isn't a power management tab??

I was wondering this myself... There is an "Xbox One Wireless Controller" under "Human Interface Devices." However, you want to find "Xbox One Wireless Controller" under the "Network Adapters" tree and it will have the "power management" tab in its properties dialogue window. I hope that's helpful.

#10

aero Apr 29, 2020 @ 12:56am

Appreciate the response, but the XBOX adapter only appears for me under the Network Adapters tab and doesn't have a power management tab idk why. I feel like its j a ♥♥♥♥♥♥ product from Microsoft, should have went with wired connection. Pretty much every two weeks or so my controller will disconnect and I have to uninstall the device and mess around, restart a couple times and pray again until it works, which it eventually does. But then two weeks later it repeats and is a pain in the ass.

#11

Muppet among Puppets Apr 29, 2020 @ 2:13am

On win 10 bluetooth works for controller

#12

aero Apr 29, 2020 @ 2:25am

Idk could be a bunch of diff factors, but i used two diff controllers and they had the same issue so it isn't the controller at least. i guess i should be thankful it works at least sometimes but nonetheless annoying.

#13

MCW Apr 29, 2020 @ 7:10pm

Just to add here that I couldn't really fix it either.thought i had then next session it was back to same. I gave up in the end. If you've got a micro USB (I think it's called) to USB cable you can use it as a wired controller as i did via its little socket on the back. I've still no idea why the wireless went like it did and whether it's software or a hardware fault. Absolute pain in the arse. Never get those hours back that were wasted trying to fix it

#14