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Thats how fast it can be with cable, and probably with wifi.
Cable is just more sure.
Make sure to not have any downloads or streams running at the same time.
If you have slow speed on both wired and wireless it is due to your ISP/internet package. What internet speed do you pay for?
1 normal round 5e better
2 you use ISP's device, where settings locked to WiFi port
3 speed can't be higher than speed to modem\router, and even lower (loss of speed when processing packets by the router processor)
Seven7 mentioned the WiFi port - it can be worth checking and changing the router port you use if you have neighbours nearby using the same ports on their devices (they can cause interference to each other). You would need to check your ISP's or manufacturer's instructions for how to do that with your equipment. I am not sure how much speed can be improved by that though as I've not tried that myself.
It's about specs, and distance. And "speed" is always the same; if the cable is bad he'll loose packets. Running a ping from his box to the router would clear that up nicely.
Example:
You need to adjust the IP address of your router, and maybe increase the count to do more than 10 pings.
If the loss isn't reported as "0" the cable is bad. If you get 0 loss the cable is fine.
The 0ms reported are because Windows 7 doesn't do fractional times; if I run an equivalent command on the router it shows like this: