Citizen Jul 12, 2017 @ 8:13am
Steam is giving me a message about Lavasoft
I'm getting a message on Steam start up saying that Lavasoft webcompanion will conflict with steam, then steam loads fine. The problem i'm having is i cannot find this programe on my system. Does anyone know how to fix this issue?
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Showing 1-15 of 31 comments
Forcen Jul 12, 2017 @ 8:15am 
I think that's ad-aware, got that installed?

Did steam tell you this or windows? What did it say exactly?

Are you in the beta?
Last edited by Forcen; Jul 12, 2017 @ 8:15am
cSg|mc-Hotsauce Jul 12, 2017 @ 8:19am 
ad aware is one of the programs that have been known to inerfere with steam.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

:qr:
DRO4iJIO Jul 12, 2017 @ 8:22am 
оу
Citizen Jul 12, 2017 @ 8:31am 
I do not have the adaware programe on my system
cSg|mc-Hotsauce Jul 12, 2017 @ 8:32am 
you have it installed somewhere. possibly in a browser. dont know. but that is the program in question.

:qr:
Citizen Jul 12, 2017 @ 8:37am 
I don't see the programe anywhere on my system i check browser extentions and i see nothing about webhelper.
Forcen Jul 12, 2017 @ 8:40am 
What if you open the control panel, click the thing to uninstall software.
Try looking through that list, try sorting by publishers.
Citizen Jul 12, 2017 @ 8:40am 
I have looked through the list and do not find it
Forcen Jul 12, 2017 @ 8:45am 
This is apparently bundled with other software sometimes, you probably got it installed that way.

Did steam tell you this or windows? What did it say exactly?

Try to run this: https://www.malwarebytes.com/adwcleaner/
and this if the first one doesn't find it: https://www.malwarebytes.com/junkwareremovaltool/
or just normal malwarebytes: https://www.malwarebytes.com/

Reccomended by steam: https://support.steampowered.com/kb_article.php?ref=6057-YLBN-1660#Malware
Last edited by Forcen; Jul 12, 2017 @ 8:46am
Crashed Jul 12, 2017 @ 8:46am 
Does that WebCompanion still hack HTTPS connections?
Forcen Jul 12, 2017 @ 8:49am 
Oh weird, is that the beta?

Anyway, do the stuff with the software i recommended above.
Detailed instructions: https://www.bleepingcomputer.com/forums/t/587729/web-companion-removal/?p=3798976
Citizen Jul 12, 2017 @ 8:59am 
Originally posted by Forcen:
This is apparently bundled with other software sometimes, you probably got it installed that way.

Did steam tell you this or windows? What did it say exactly?

Try to run this: https://www.malwarebytes.com/adwcleaner/
and this if the first one doesn't find it: https://www.malwarebytes.com/junkwareremovaltool/
or just normal malwarebytes: https://www.malwarebytes.com/

Reccomended by steam: https://support.steampowered.com/kb_article.php?ref=6057-YLBN-1660#Malware

Thank you, i used the mbam adaware cleaner and it found 80 threats; don't know why they don't just bundle that with standard mbam.
Forcen Jul 12, 2017 @ 9:03am 
So you had regular mbam and it didn't find it?

Try the junkware thing just in case.
EDIT: don't mix it up with ad-aware now, that's the company that made this problem for you. :steammocking:
adwclearer is the name of the solution.
Last edited by Forcen; Jul 12, 2017 @ 9:04am
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Date Posted: Jul 12, 2017 @ 8:13am
Posts: 31