Prime Matchmaking Issue

[Isaac Jr]

So I recently reached level 21 on csgo so I decided to upgrade Prime Status. However, when clicking on "add phone number" it says I have already added a number but gives me no option to upgrade. I have mobile authenticator as well but still get no option to upgrade is there any fix?

[76561198218426745]

Does my number qualify for Prime Account Matchmaking?

Prime Account Matchmaking excludes some types of phone numbers, such as VOIP numbers and some carriers. If your Steam phone number does not qualify, you'll be notified when you click the Upgrade button.

Please note that we cannot make any exceptions. Should your number not qualify, you will need to re-associate your CS:GO account with a qualifying phone number.

How do I activate Prime Matchmaking on my account?

Once a player has reached Lieutenant Rank 21 a "Prime Account Matchmaking" box will display above their CS:GO player card. After clicking on "More Info", players will be guided through the process of opting into Prime Matchmaking.

Can I upgrade more than one account with the same phone number?

No, you may only upgrade one CS:GO account to Prime status with a qualifying phone number at any given time.

https://support.steampowered.com/kb_article.php?ref=2235-QYCN-3295#requirements

[Isaac Jr]

I can't check if qualifies as I don't even get the "upgrade" button. Apart from that, everything is fine.

[76561198218426745]

If you do not see the "More info..." button above your player card, then try exiting and launching the game again.

[Forcen]

Has the number been used as prime on another account? When?

[Isaac Jr]

Forcen původně napsal:

Has the number been used as prime on another account? When?

No it hasn't this is a new number

[Isaac Jr]

habitualaction původně napsal:

If you do not see the "More info..." button above your player card, then try exiting and launching the game again.

DUDE it works thanks! I didn't know it was as easy as that xD