Hu_man 2017 年 1 月 8 日 上午 10:45
Tech Support Request: I made a purchase to gift that ended up in my library.
I made a purchase from Humble Bundle (XCOM 2), and wanted to gift it using the steam client rather than through the Humble gifting client.

Usually when I activate a product on Steam, it gives me the option to add it to my inventory so that I can give it to someone else. This time, without warning, it did not, and instead just dropped it in my library.

I have not played the game. I do not intend to play the game. I do not intend to install the game. I have zero hours playing the game.

I want to remove the game from my library (XCOM 2) and put it in my inventory so that I can gift the game.

Barring that, I want to remove the game from my library (XCOM 2) and restore the validity of the license so that I can give it to someone else via another vector.

I am frustrated that I cannot contact a Steam technician through the regular steam support channels to process this request, given there is no other option through Steam Support to process a situation like this, so I'm forced to beg the public on the forum. WTF Steam?

That said, if you know a better way to contact Steam technicians than this, please advise.

Regarding getting this game (XCOM 2) out of my library and into a giftable format, please advise.

Thank you.
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目前顯示第 31-45 則留言,共 59
Muppet among Puppets 2017 年 1 月 8 日 下午 6:07 
引用自 Satoru
Why do you post terms?

Monthly bundles are non-refundable

https://support.humblebundle.com/hc/en-us/articles/217300887-Humble-Monthly-How-to-Unsubscribe-and-Refund-Policy

They're not going to revert the purchase because as per their TOS its a non-refundable bundle purchase
As the bundle is not released yet and under the mistake condition of just needing it removed to gift, there is still a good chance by the look.
Start_Running 2017 年 1 月 8 日 下午 6:11 
引用自 Hu_man
Satoru are you affiliated with Steam? Are you Valve personnel? Are you A Steam Support tecnician? Do you have any authority at all to speak for the Steam content distribution service, or Valve Corporation?

If the answer to all of these is no, then you are answering a question that has not been asked, and attempting to deliberately misinform me.

He is citing Valve's official doccumentation relating to the subject. He is quiting what Valve has stated.

Do not say it can't be done. If Scott Lynch wanted this fixed, it would be fixed. It can be done.

Let us rephgrase it. This won't be done. You made a mistakje. Deal with it. That key will forever be bound to your account. YOu can have steam remove the game from your library but that will not give you anything back.

Had you purchased the game through steam, you would have been able to refund, and repurchase, but since you did not you have essentially made use of your one time use key. Tough-tits.

Do not say Steam will not do it for you unless you have the authority to represent the steam service.

He is citing Steam policy. Policy which was written by those in authority.

Do not tell me what it says in the Steam agreement that might indicate that I cannot do that. Do not say that it's my fault. None of these things matter in this case.
Actually it does. You're just too far bent to realize that.

Though you're free to open a support ticket to steam Support but we've already told you what they will say. Doing so would just be a wast of your time, a support staffs time and mean some user with a real problem will have to wait that much longer.

To repeat. You activated the game on your account. At no point did steam ever allow you to add a game to your account as a gift (not in the 7 years I've been here at any rate). They do not issue refunds or reimbursement for purchases made through third party resellers.
Muppet among Puppets 2017 年 1 月 8 日 下午 6:13 
引用自 Start_Running
They do not issue refunds or reimbursement for purchases made through third party resellers.
Thats why steams policy doesnt matter here.
But contacting the seller
Start_Running 2017 年 1 月 8 日 下午 6:16 
引用自 Start_Running
They do not issue refunds or reimbursement for purchases made through third party resellers.
Thats why steams policy doesnt matter here.
But contacting the seller

That statement makes no sense. Besides. it's not likely Humble's tech support will say any different. Key resellers have a finite number of keys and reissueing a new one basically means they have one less key to sell. A key they have to pay the publisher for..

I suspect he's already been told as muchb by HUmble's staff whence why he's crying here.
Muppet among Puppets 2017 年 1 月 8 日 下午 6:19 
If you have a reason, humble removes keys from steam.
You should not disencourage contacting their support just based on your impression.
最後修改者:Muppet among Puppets; 2017 年 1 月 8 日 下午 6:20
Darren 2017 年 1 月 8 日 下午 6:20 
Hu_man, you seem to be labouring under some incorrect assumptions here.

1. CD keys can never be turned into gifts. Doing so would be a bad idea for a number of reasons.
2. It is quite explicit what the "Add a game" button does, the fact you didn't read it doesn't change the fact it did exactly what it was supposed to do.
3. Valve is quite clear that it will not restore CD keys, nor will it unlink a game from an account to create a giftable copy under any circumstances. They will offer refunds but only for games purchased through them (this is a key point because it leads to the next point).
4. If you want to fix this you are talking to the wrong company. You need to get Humble Store to notify Valve that the CD key you used has been revoked and to refund your money. They may or may not do this but they are the only one that can do anything about it.
Start_Running 2017 年 1 月 8 日 下午 6:23 
If you have a reason, humble removes keys from steam.
You should not disencourage contacting their support just based on your impression.

Keys are never removed. revoked yes, but the same ke is never reissued. Humble or the dev would have to revoke the key. Checking Humble's policies though, they are not responsible for mishandled keys once they are generated.
Muppet among Puppets 2017 年 1 月 8 日 下午 6:24 
引用自 Start_Running
If you have a reason, humble removes keys from steam.
You should not disencourage contacting their support just based on your impression.

Keys are never removed. revoked yes, but the same ke is never reissued. Humble or the dev would have to revoke the key. Checking Humble's policies though, they are not responsible for mishandled keys once they are generated.
So say it,do you want to disencourage contacting support?
Start_Running 2017 年 1 月 8 日 下午 6:30 
引用自 Start_Running

Keys are never removed. revoked yes, but the same ke is never reissued. Humble or the dev would have to revoke the key. Checking Humble's policies though, they are not responsible for mishandled keys once they are generated.
So say it,do you want to disencourage contacting support?
Steam Support, yes, since the stance is already clear and it would merely mean someone with a genuione problem has to wait that much longer. Contacting Humble ssupport. Let them. Though as said. i suspect they';ve already been down that road and given what I know of Humble's Policy regarding keys once they are generated... yeah.

There's a reason Humble doesn't automatically generate a key. YOu have to click. Get Steam key. Once they give you that key. It's your responsibility. Even if they revoke the key, they are unlikely to generate a new one free of cost.

Only time that happens is when they make an error in generating the key. In which case they will verify that they generated an invalid key. and issue a proper key. As said. They might be lenient but I highly doubt it.
Muppet among Puppets 2017 年 1 月 8 日 下午 6:32 
As i said several times, contacting humble support is the way to go.
Any other post is senseless.
Satoru 2017 年 1 月 8 日 下午 6:41 
引用自 Satoru

Monthly bundles are non-refundable

https://support.humblebundle.com/hc/en-us/articles/217300887-Humble-Monthly-How-to-Unsubscribe-and-Refund-Policy

They're not going to revert the purchase because as per their TOS its a non-refundable bundle purchase
As the bundle is not released yet and under the mistake condition of just needing it removed to gift, there is still a good chance by the look.

To get xcom2 you have to activate the bundle

It's non refundable at that point

They can't get a refund as per Humbles policy
Satoru 2017 年 1 月 8 日 下午 6:43 
引用自 Start_Running

Keys are never removed. revoked yes, but the same ke is never reissued. Humble or the dev would have to revoke the key. Checking Humble's policies though, they are not responsible for mishandled keys once they are generated.
So say it,do you want to disencourage contacting support?

Yes because Humbles policy is clear

The bundle is non refundable period
Muppet among Puppets 2017 年 1 月 8 日 下午 6:43 
引用自 Satoru
As the bundle is not released yet and under the mistake condition of just needing it removed to gift, there is still a good chance by the look.

To get xcom2 you have to activate the bundle

It's non refundable at that point

They can't get a refund as per Humbles policy
Dont you think they made the rule to prevent people from refunding AFTER they know the games?

I dont get it why you are so motivated to talk someone out of contacting support.
Start_Running 2017 年 1 月 8 日 下午 6:55 
引用自 Satoru

To get xcom2 you have to activate the bundle

It's non refundable at that point

They can't get a refund as per Humbles policy
Dont you think they made the rule to prevent people from refunding AFTER they know the games?

I dont get it why you are so motivated to talk someone out of contacting support.

Because contacting support to answer a question that has already been answered only wastes their time and makes someone witha real issue wait longer. Next time you complain about the length of time support for these sites , like steam, take. Picture someone like the OP. Asking a question with an already stated answer.
muckymucks 2017 年 1 月 8 日 下午 7:20 
引用自 Satoru

To get xcom2 you have to activate the bundle

It's non refundable at that point

They can't get a refund as per Humbles policy
Dont you think they made the rule to prevent people from refunding AFTER they know the games?

I dont get it why you are so motivated to talk someone out of contacting support.

Look at that, another special snowflake.
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張貼日期: 2017 年 1 月 8 日 上午 10:45
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