How do I contact steam support/create a new ticket?

[Paris]

Hey guys,

I cant seem to find a way to directly contact steam support. I looked at a bunch of forums and every "solution" they had just didn't work. For example, there is no "cant find an answer? contact steam support" button on the right. There is no drop down menu on the "support" button at the top. No link that sends me to create a new support account or a new ticket actually works (they all send me to the main page of steam support).

As you cant probably tell, I am a little bit frustrated. It would be great if anyone can help me with contacting the support team.

Thanks in advance,

Derek

[Flurdy]

https://help.steampowered.com/en/

[Paris]

Originally posted by Flurdy:

https://help.steampowered.com/en/

And where do I go from there? Because whichever way I clicked through it always led me to a dead end. I would like to know how to send them a request, I've already read the FAQ.

[A no-brainer]

I have yet to find a problem that wasn't on the Steam support page AND couldn't be solved here on the forum. If you tell us what the problem is, we can either help you through the support loop or maybe give a direct answer.

[Flurdy]

There is no way to directly open a support ticket. Most menu's end with a "Contact Steam Support" button. If its about a game it gives you information on how to contact the developers.

[Paris]

Originally posted by Iknowwho:

I have yet to find a problem that wasn't on the Steam support page AND couldn't be solved here on the forum. If you tell us what the problem is, we can either help you through the support loop or maybe give a direct answer.

Oh, I understand. My request was to remove some badges from my profile. Specifically the badges of Nidhogg, Castlestorm and Tower Wars. I am aware that if this can be done, I will lose anything like coupons, emoticons and backgrounds gained from crafting them as well as a decrease in my Steam level since I also gained 100 XP from the crafting process. I'd be happy if you could help. Thanks once again.

[A no-brainer]

Easy answer: can't be done, not even from Support. You can delete the games if you own them and you can make different badges that appear on your profile to make them go away from there, but they will stay on your badge page forever.

[Paris]

Originally posted by Iknowwho:

Easy answer: can't be done, not even from Support. You can delete the games if you own them and you can make different badges that appear on your profile to make them go away from there, but they will stay on your badge page forever.

Too bad, thanks anyway :)

[Rahbaek™]

how prepurchased a game that will be released on tuesday where do i find cd-key it is not in the usual place on my steam

[cSg|mc-Hotsauce]

Originally posted by =2G=Rahbaek.. clan-2G.dk:

how prepurchased a game that will be released on tuesday where do i find cd-key it is not in the usual place on my steam

you get it when the game is released.

[Sailor Porg]

Originally posted by Flurdy:

There is no way to directly open a support ticket. Most menu's end with a "Contact Steam Support" button. If its about a game it gives you information on how to contact the developers.

I'm going to call "false" on this one.

1) Can't find any path relevant to my issue: Since LAST NIGHT all my steam games saves have disappeared. No new installations. No new configurations. No scans or clean ups.

2) I've been picking through random paths in the support tree for about an hour now. Not a single one has ended with a "contact steam" button. Several have routed me right back to the beginning of the cycle though.

Honestly, this is the first time I've needed Steam support, but it's kind of a big deal and extremely disappointing that there's no real help available.

[彡 Laa Féééシ]

alguien podria traducirlo xD

[Glimmer]

Originally posted by ericjehlers:

1) Can't find any path relevant to my issue: Since LAST NIGHT all my steam games saves have disappeared. No new installations. No new configurations. No scans or clean ups.

Considering Steam doesn't have anything to do with your local saves, even if you had found a Contact Support button they wouldn't be able to help you.

[Sailor Porg]

Originally posted by Glimmer:

Considering Steam doesn't have anything to do with your local saves, even if you had found a Contact Support button they wouldn't be able to help you.

So... going to assume you don't work with computers much? Even if something is "not supposed to happen" it often does.

Let's look at this deductively. If my non-Steam games have no problem, and every single one of my Steam gameas has a common problem. What is the common thread? That's right, Steam is. Something happened with Steam causing the problem.

Even if they can't replace it, they can identify the bug and help me prevent it from happening again.