Cannot redeem fresh cd-key straight from 2K Support

[kapitan.rozpierdol]

Like in topic; i have some issues with my cd-key from physical copy. 2K support send me a fresh new key just a minutes ago and... still issue. Anyone got clue why?

[gwait]

What does it say when you enter it and what game is it?

[Astraea Kisaragi]

There is no such thing like "issues" The key either works or it doesn't. Is far easier to determine what help you need if you provide the exact error message.

[kapitan.rozpierdol]

"incorrect product code"

Problem is THIS IS FRESH NEW CD-KEY FROM 2K GAMES. Not from shop, not from resseller.

[Theblaze]

Is it even a Steam Code or just a code to install the Game?.

[MancSoulja]

Messaggio originale di kapitan.rozpierdol:

"incorrect product code"

Problem is THIS IS FRESH NEW CD-KEY FROM 2K GAMES. Not from shop, not from resseller.

What game is it?

[kapitan.rozpierdol]

NBA 2k13

I would say they give me cd-key not steam code, but i write them that i can't redeem my key into Steam. So if it was about type of key, why they send me another one?

[ReBoot]

Messaggio originale di kapitan.rozpierdol:

NBA 2k13

I would say they give me cd-key not steam code, but i write them that i can't redeem my key into Steam. So if it was about type of key, why they send me another one?

Why don't you ask them?