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Steam disallows users to purchase 4-pack on the store if you alread own the game because of the fact that it is abused as people sell them. By purchasing the 4-pack you get the luxury of getting one free and 3 to your friends.
He most likely bought a Steam gift item, which can't be activated on his account as he already owns the game.
Whatever your problem is, it's between you and that unauthorized reseller. Valve will not provide ANY support.