how to send ticket to steam support?

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🐦 мลקђล¢к_մֆҼԻ Mar 13, 2017 @ 12:12pm

i believe i have received this message in error
and i want send ticket to support for help

here is my screenshot, i dont know how to send a ticket :
1. http://i.imgur.com/QJ0dEUQ.jpg
2. http://i.imgur.com/jGDfBbU.jpg

thanks

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Showing 1-13 of 13 comments

DirtyFishy Mar 13, 2017 @ 12:17pm

Read the message in image 2.

🐦 мลקђล¢к_մֆҼԻ Mar 13, 2017 @ 12:21pm

Originally posted by DirtyFishy:
Read the message in image 2.

i read and follow the message in image 2
and it lead me back to image 1

clicking contact Steam Support then select my issue will lead me back to image 2

Last edited by 🐦 мลקђล¢к_մֆҼԻ; Mar 13, 2017 @ 12:25pm

DirtyFishy Mar 13, 2017 @ 12:22pm

Originally posted by 🐦 мลקђล¢к_մֆҼԻ:
Originally posted by DirtyFishy:
Read the message in image 2.
i read and follow the message in image 2
and it lead me back to image 1
:wasted:

So you read the support alert?

🐦 мลקђล¢к_մֆҼԻ Mar 13, 2017 @ 12:24pm

Originally posted by DirtyFishy:
Originally posted by 🐦 мลקђล¢к_մֆҼԻ:
i read and follow the message in image 2
and it lead me back to image 1

So you read the support alert?

yes.

clicking contact Steam Support then select my issue will lead me back to image 2

Last edited by 🐦 мลקђล¢к_մֆҼԻ; Mar 13, 2017 @ 12:25pm

Glimmer Mar 13, 2017 @ 12:41pm

Odd that it's sending you to the old ticket page
https://help.steampowered.com/

Presumably under the My Account button should point you in the correct direction. Any link that points to the NewTicket.php page will fail so don't bother clicking on it.

🐦 мลקђล¢к_մֆҼԻ Mar 13, 2017 @ 9:48pm

Originally posted by Glimmer:
Odd that it's sending you to the old ticket page
https://help.steampowered.com/

Presumably under the My Account button should point you in the correct direction. Any link that points to the NewTicket.php page will fail so don't bother clicking on it.

how to contact support then?
tried everything, keep lead to image 1 then image 2

Last edited by 🐦 мลקђล¢к_մֆҼԻ; Mar 13, 2017 @ 10:05pm

Glimmer Mar 13, 2017 @ 10:34pm

What options do you have after clicking on the My Account button on the main Support page? Have you cleared the notification by checking the I Have Read This Message on image 1?

Indy Rectum Mar 13, 2017 @ 11:29pm

im having same sort of issue trying to contact support, it keeps running me through the faq pages then refers me to help.steampowered.com - which is just the same faq pages in web browser.

🐦 мลקђล¢к_մֆҼԻ Mar 14, 2017 @ 1:07am

Originally posted by Glimmer:
What options do you have after clicking on the My Account button on the main Support page?

it lead me to page like you see in image 2

Originally posted by Glimmer:
Have you cleared the notification by checking the I Have Read This Message on image 1?

yes.
and nothing happen

Glimmer Mar 14, 2017 @ 4:46am

Originally posted by 🐦 мลקђล¢к_մֆҼԻ:
it lead me to page like you see in image 2

I'm assuming there's no Contact Steam Support button if you scroll lower? It's supposed to be right below the Review Our FAQ on Trading and Market Restrictions button.

Do you get such a button on this page?
https://help.steampowered.com/en/wizard/HelpWithSteamIssue?issueid=808

Originally posted by 🐦 мลקђล¢к_մֆҼԻ:
Originally posted by Glimmer:
Have you cleared the notification by checking the I Have Read This Message on image 1?
yes.
and nothing happen

Did you clear it through a web browser. Does the warning show up at the top of the page when viewed through a web browser?

Originally posted by Nethurgist:
im having same sort of issue trying to contact support, it keeps running me through the faq pages then refers me to help.steampowered.com - which is just the same faq pages in web browser.

Create your own topic.

#10

🐦 мลקђล¢к_մֆҼԻ Mar 14, 2017 @ 5:14am

Originally posted by Glimmer:
I'm assuming there's no Contact Steam Support button if you scroll lower?

yes
none

Originally posted by Glimmer:
It's supposed to be right below the Review Our FAQ on Trading and Market Restrictions button.

u mean this?
https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932

clicking Help Me With My Issue
require me to select my issue

after i select my issue
it lead me to image 2[i.imgur.com]

Originally posted by Glimmer:
Do you get such a button on this page?
https://help.steampowered.com/en/wizard/HelpWithSteamIssue?issueid=808

my account has Protected by Steam Guard Mobile Authenticator already

Originally posted by Glimmer:
Did you clear it through a web browser. Does the warning show up at the top of the page when viewed through a web browser?

both
browser and client

and warning keep showing up

#11

Glimmer Mar 14, 2017 @ 6:03am

Bottom of the page depicted by Image 2 is supposed to be a pair of buttons. One says "Review Our FAQ on Trading and Market Restrictions" This is clearly showen in image 2. Below that button should be one labeled Contact Steam Support, it would be below where Image 2 cuts off.