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Actually, you named one of the clauses underwhich they did issue refunds. I should know. i got one.
Where the information on the store page is incorrect.
Where the game is demonstrably broken. I.e the bug or glitches can be replicated with reasonable certainty by any user that fall within the recommended system specifications.
Again. Might want to actually do some research.
The current refund policy basically works to automate the procedure without them having to waste time and man-hours testing.
YTou're assumming they didn't. As someone who did get a refund. I can say they actually do. If you actually state your problem clearly.
They did. Again, those who have been through it, with genuine problems, will attest to it.. You failing to read the specs properly, is not considered a genuine problem.
You mean aside from the fact most other regions will be paying about 10% less than you guys ?
I'm curious about this too, one of my valid tickets was declined, Starforge, false advertising, abandoned game that was never finished. "Sorry, no refunds" ignoring the fact it never delivered on its promises and even removed things. after the refund system was added, they did say you could currently submit requests and they will be checked regardless of the 2 hour/2week rule.... declined because "more than 2 hours, over 2 weeks" even though they said....
Just because they might claim to have read all tickets and that they were not valid claims, doesn't make it true. Valve like to say "no" right away without checking validity first because it already works in stopping those people from pushing it further.
Curious how the guy got the "courts agreed with valve in not giving those refunds". He's likely twisting details such as they weren't focused on those tickets and instead want valve to offer refunds going onward from that date.
"Australian courts have found Valve Corporation, owners of game distribution platform Steam, guilty of “misleading or deceptive conduct” under ACL (Australian Consumer Law) in a lawsuit filed by the ACCC (Australian Competition and Consumer Commission), due largely to its exclusion of liability in regards to the quality of their products and lack of refund policy. Valve’s legal woes in Australia began in August 2014, preceding the policies that have since been implemented to facilitate the refund of games purchased through Steam, with certain limitations. This came as a sudden change to their long-standing “no refunds” policy, very likely in effort to comply with European Union and Australian legislation following multiple impending battles with consumer advocates in many countries."
"While Australia is among many countries that have attempted to sue Valve due to so-called “deceptive” consumer practices, their win comes as a surprise particularly after German consumer group Verbraucherzentrale Bundesverband failed twice in similar attempts to sue the company."
"It remains to be seen whether Valve’s loss in this case could set precedent for future precedings, such as ongoing lawsuit by French watchdog group UFC-Que Choisir."
This is not false advertising. The moment you bought it the page clearly stated you were buying the game as it is and that it was in development and not guaranteed to be finished. Just because they listed what they hoped the game would become doesn't mean you can hold them to that if they don't do that when it clearly said that's not what you were buying.
I know they try not to. When you show evidence of valid reasons why a game should be refunded and their first response is to tell you they don't do refunds, then it's pretty fair to say that yes, they don't even check the validitiy of the claim before dismissing it.
LOL, classic. when losing an argument claim the other person misread specs, even if the topic is about false advertising, it's never the devs or even valve's fault, it's the specs!
LOL, what the hell are you on about? I thought you said Australia wasn't the reason valve had to add a refund system? Now you're claiming we have a 10% cost as punishment for it? You're crazy.
https://www.kotaku.com.au/2017/02/steam-games-are-getting-10-more-expensive-in-australia/
And yet, even then their videos didn't match what was actually available, not even close. and some of what they did have was later taken out and they left the game to work on a new scam all over again. but i'm glad there are people always around to imply certain things are exempt from laws.
I'm sure if a family member of yours ever buys some product and it's actually faulty and manages to kill them, you won't sue because it says on a label "we hold no responsibility for any injury or death cause by this product even if it's faulty." can't argue with the label!
I know, but it doesn't affect me anyway. Ironically it's cheaper to buy console games than PC games on steam in australia.
Hell, cheaper to buy retail copies of PC steam games than digitally on steam. One thing i wish the ACCC would also tackle, the fact that steam charges Australia in USD directly, as it is now, PC games in Aus are approx $AUD69-79, but on steam it's $USD69-79, meaning we'll pay more than that in AUD because they are double dipping.
that is the MSRP. stores have the choice to sell it at that price or not.
that is the publishers pricing, not valves.
what do you mean? what "double dipping?" who gets all that money? how is it split?
the same way as it is now + the new tax.
1. I know stores have the choice how much they sell, why are you telling me this?
2. But it's steam that set the currency. publishers can't selectively charge US customers in pounds or russian currency, they don't have that control, valve does, and Valve are charging Australia in USD, and because of that, Aussies are being ripped off twice. Where a game would cost $79AUD (60.61 USD) in an actual store on steam, charging in USD it's $79USD (102.97 AUD) instead. So an extra $20 is being squeezed out of Australian customers who buy the game on steam, yet if they buy it in an actual store they get the *correct* price. That's what i mean by double dipping because they intentionally show the store in USD but use the exact same number as it is in AUD to get more out of it.
"A lawsuit was brought in 2014 against Valve by the Australian Competition and Consumer Commission concerning its then lack of an advertised refund policy. As a result of this, there were cases of users getting one-time or goodwill refunds such as when games were unfinished or released in an unplayable state. However, there were also cases when users were denied refunds entirely for similar issues. At the time, Valve had advertised that Steam had a ‘standalone policy to not give refunds’ found in the Steam Subscriber Agreement. This was in direct contravention of Australian Consumer Law. "
https://www.documentcloud.org/documents/2778501-20160324-NSD886-14-ACCC-v-Valve-No-3-Judgment.html#document/p97
Also by Australian law it is wholly legal for the refund period to be set by the provider.
It never ceases to amaze me to see the gulf between the law and what people think the law is.
'Valid' is a very subjective term. FOr Valve, Valid essentially means damaged goods., Ie. the product has averifiable and replicable error, or stated incorrect data on the STore page. Particularly under the system requirements.
Not an idle claim. I've been around these forums long enough to notice that in qiuite a few cases of game difficulties, ignorance of the specs tends to be one of the more frequent causes.
Crazy , maybe, still waiting for the new meds to kick in. Envious. Nope. That's Ozzie department. Why? Because I can't think of any reason someone would claim their country is responsible for something that they weren't. It's right up there with Americans claiming they 'won' WWII
that is the price the publisher has set in the store regardless of the currency.
Article date: Friday, 29 August 2014 01:45 GMT
"Steam does not give refunds for purchases post-launch except under extraordinary circumstances, and Valve’s official policy is that it simply doesn’t offer refunds.
This has sparked the ire of the Australian Competition and Consumer Commission, which argues Valve is in violation of Australian consumer laws."