Still cant accesss my account on a new gaming laptop

[j.abel8]

Hi I need some serious help I can log into my big PC no problem but my password that works in my PC wont work in my laptop.Steam customer support is useless I can only pray micrsoft get more games very quickly so I can move acrossto there platform who have great support and they care about there customers.I have supplied Steam with lots of info which they say isnt enough not to say im pissexd off this has been going on for well over a month now. The best bit I want to buy new games but there is no chance whren I cant acess my games on my new laptop. I have disabled my firewall tried controll shift and r. nothing works that includes Steam support. I have never delt with such a backwards company nothing is easy. Hopefully someone can help Regards James

[j.abel8]

Steam wont work on new gaming laptop

Hi all I am having a complete nightmare My staem password wont work on my new laptop but works on my PC. I have contacted Steam support I feel like running at a brick wall what a waste of time.Any ideas what could be wrong???? Thanks for any replies James

[Silicon Vampire]

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289&l=

[Frank Underwood]

I think i know whats the issue try to hit rCTRL+rSHIFT at the same time and type your password.
That means you have a z or y in your password

[j.abel8]

Hi all thanks for the replies I have tried this non of them work like I have said Steam support are a waste of time they dont even have a record of my account.Even though I have supplied them with my user ,name email addy, phone number, Txts sent to my phone from them and a gane code they are the worst please help me .....

[Silicon Vampire]

Don't have record? Or you haven't supplied ownership proof? Knowing the email, account name, phone numbers and previous password isn't.

[Forcen]

You can buy games without installing steam, you can just log in to the web browser on any device and purchase games from the store. You need the client for downloading only.

Speaking of this, can you log into the store on the laptop? Just go to the steam website and log in. (important test)

[cSg|mc-Hotsauce]

3 threads and still not able to provide proof of ownership to support?

[Forcen]

Oh so he forgot his password? Didn't sound like that from the post..

[Satoru]

What error are you getting

Are you 100% sure you are actually logging into the correct acount on both computers

[Kickin' Chicken]

Originally posted by j.abel8:

I have never delt with such a backwards company nothing is easy.

No need to blame Steam when the problem's on your end.

[Start_Running]

I'm still trying to figure how it's Valve's fault you apparently can't remember your username, password, access your linked email/phone.

As for proof. They tell you quite clearly what is proof. Find a the transaction number for a credit card/paypal or other such payment source that you've used on Steam.

If you can't find that either, I genuinely wonder if you're not just trying to steal some one else's dormant account.

[j.abel8]

How can the problem be at my end when I can access my account on my Pc with all my games but I cant login on a new laptop.The problem is with Steam support, they should be able to help there should be a phone number to contact them like microsoft.When you phone them you dont have to wait 3 days for a ticket you get instant support.Remote access they go out there way to help

[Satoru]

Originally posted by j.abel8:

How can the problem be at my end when I can access my account on my Pc with all my games but I cant login on a new laptop.

That indicates a local problem. Ifyour account was bad then you'd be unable to log in anywhere. The fact that you say the issue is localized to one system pretty much shows that.

Again

1) What error are you getting
2) are you logging into the same account on the other PC
3) Are you able to log into said account on a browser
4) are you using the mobile authenticator

[Forcen]

Since you didn't answer the first time ill rephrase it: Can you log in to the account on the website on ANY device? (phone, laptop, old PC)

Sounds like he is signed in on his old PC but forgot the password, needs to be clarified.

[The End]

Originally posted by j.abel8:

How can the problem be at my end when I can access my account on my Pc with all my games but I cant login on a new laptop.

If it was a problem at Valves/Steams end, you would not be able to login on any of your computers.

It's your laptop that is the problem or simply you who type wrong login credentials.