All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details
ryan_marshall4 Feb 23, 2017 @ 3:31am
elgato hd60s
Hello everone.. my elgato hd60s came today and even when ive plugged it inot my usb 3.0 it still says i need to plug it into a usb 3.0.... is there anything else i need to do?
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Showing 1-8 of 8 comments
✪NSL Feb 23, 2017 @ 3:36am 
you gotta make sure if it is an powered USB port otherwise it wont work. At least that is the case with my Elgato HD
#1
ryan_marshall4 Feb 23, 2017 @ 6:13am 
theres power going to it because it comes on as soon as i plug it in but. when i open the program it says it needs to be coneccted to a usb 3.0 which it is.. so i dont know what its playing at. makes a noise when i connect it and everything. just doesnt seem to think its connected to a 3.0
#2
rotNdude Feb 23, 2017 @ 9:23am 
Maybe the port isn't a USB 3? Please post the make and model of motherboard and case. What physical port are you using?
#3
ryan_marshall4 Feb 23, 2017 @ 2:30pm 
sorry guys. baught my pc pre built and it turns out i dont even have a usb 3 port even tho theres a port in the usb 3 slot on my pc.. super annoyed haha thanks anyway!
#4
Dr.Shadowds 🐉 Feb 23, 2017 @ 2:48pm 
Originally posted by ryan_marshall4:
sorry guys. baught my pc pre built and it turns out i dont even have a usb 3 port even tho theres a port in the usb 3 slot on my pc.. super annoyed haha thanks anyway!
Little confuse, you don't have a USB 3, but you have a USB 3 slot on your PC?

You can make this super easy on yourself by listing this pre built system brand and model,

You can get a usb 3.0 PCI-e card, if you have a free slot for it.
#5
Bad 💀 Motha Feb 23, 2017 @ 2:59pm 
^ This

Takes just a few seconds to verify what all it has if you provide the full model of the Pre-Build; or what CPU-Z reports for Mainboard

Pre-Builds generally would not have a blue 3.0 port if the system didn't support.
If you clean installed the OS, then ensure the USB 3.0 Driver gets installed.

Yes maybe if it is a custom-build using a newer case and an old motherboard; but not on a pre-build.
Last edited by Bad 💀 Motha; Feb 23, 2017 @ 3:00pm
#6
ryan_marshall4 Feb 23, 2017 @ 3:57pm 
Yeh its a strange one its not a very good pc but im just starting out really. its also blue but none of my other ports are

Depth: 450 MM
Height: 515 MM
Width: 200 MM
Dongle Required: N
Graphics: Nvidia GTX 1050ti 4GB
Hard Drive Storage: 2 Tb
Processor: AMD FX 4300
RAM Memory: 8 GB
Wifi Enabled: Y
Nvidia GTX 1050ti GPU
AMD Quad Core CPU
Good Looking Gaming Case
8GB Quick RAM
2TB of Storage
Windows 10 OS
Wifi included

5.1 Channel Audio, 8x USB 2.0, 1x RJ45 LAN Jack, 3x Audio Jacks, 1x HDMI, 1x DVI, 1x Display Port

thats alls i got off the page
#7
Dr.Shadowds 🐉 Feb 23, 2017 @ 4:50pm 
Please tell me the brand and model number of the pre build system, or run CPU-Z, click validate button to the right bottom, and click the submit, your broswer will open, copy the whole link and paste it here in the discussion please.

http://i.imgur.com/aJIzuos.png

CPUZ
http://www.cpuid.com/downloads/cpu-z/cpu-z_1.78-en.exe

I need to know what motherboard you have, so I can help you.
#8
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Date Posted: Feb 23, 2017 @ 3:31am
Posts: 8
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