steam support ticket

[RIPlawl]

Been open for two weeks, and. not even a reply.... i cant install. three of my games because it says unsupported platform and so i reinstalled steam and cleared cache, but didnt work, they dont seem to care about their customers, tempted to take my keys and leave. how can i get my games that i bought outside. steam, with the same product key

[Flurdy]

引用自 StarkINT：

Been open for two weeks, and. not even a reply.... i cant install. three of my games because it says unsupported platform and so i reinstalled steam and cleared cache, but didnt work, they dont seem to care about their customers, tempted to take my keys and leave. how can i get my games that i bought outside. steam, with the same product key

First, Steam support handles thousands of tickets a day, some wich are much higher priority than yours.

Second, steam support is usually for payment/account problems.

https://support.steampowered.com/kb_article.php?ref=1539-TDHL-6192

[shiel]

What games are you having trouble installing?

[RIPlawl]

引用自 Flurdy：

引用自 StarkINT：

Been open for two weeks, and. not even a reply.... i cant install. three of my games because it says unsupported platform and so i reinstalled steam and cleared cache, but didnt work, they dont seem to care about their customers, tempted to take my keys and leave. how can i get my games that i bought outside. steam, with the same product key

First, Steam support handles thousands of tickets a day, some wich are much higher priority than yours.

Second, steam support is usually for payment/account problems.

https://support.steampowered.com/kb_article.php?ref=1539-TDHL-6192

oh o it only matters if they havent gotten paid yet?, and the games are civ6 and dying light, both previously worked

[RIPlawl]

higher priority than mine, i have 26 games in my library and spent thousands including setting up for VR, i think your speaking out of line. my priority could cost them not only future business but cause me to withdraw from previous stuff.

[RIPlawl]

引用自 Flurdy：

引用自 StarkINT：

Been open for two weeks, and. not even a reply.... i cant install. three of my games because it says unsupported platform and so i reinstalled steam and cleared cache, but didnt work, they dont seem to care about their customers, tempted to take my keys and leave. how can i get my games that i bought outside. steam, with the same product key

First, Steam support handles thousands of tickets a day, some wich are much higher priority than yours.

Second, steam support is usually for payment/account problems.

https://support.steampowered.com/kb_article.php?ref=1539-TDHL-6192

also did you read, i have done that support page already and didnt work. read everything before you respond

[Flurdy]

引用自 StarkINT：

higher priority of than mine, i have 26 games in my library and spent thousands including setting up for VR, i think your speaking out of line. my priority could cost them not only future business but cause me to withdraw from previous stuff.

1. Higher priority than yours as people who are having very serious problems.
2. You don't have anything for VR on your account, so i doubt that.
3. How are you planning to withdraw your 'previous stuff' ?
4. Valve is unable to help you with 3rd party issues.

Like i said, consider reading the link i sent you since it talks about the problem you are having.

I did read it and nowhere you said something about a support page. But maybe someone else here on the forum has an different idea for you.

[GhostSailor]

I'd recommend seeking assistance with game-related specific issues on the http://steamcommunity.com/discussions/#games board of that specific game.

Valve will be unable to assist you with products outside of Valve's scope of products they've released. There will be a similar reply to your support ticket, so I can only recommend that you refer to the above link to save yourself a lot of waiting time. :^)

[Cat]

引用自 shiel：

What games are you having trouble installing?

Also, you're not a special snowflake so don't expect Valve to drop everything just for you. You're a user just like the millions of others who have submitted tickets. I know Steam has terrible customer service but they will get around to you eventually.

[Glimmer]

From the Steam client, Help > System Information

What does Steam say under the "Operating System Version" section?

[shiel]

So you can't download/install the games or you can't play them?

[76561198218426745]

how can i get my games that i bought outside. steam, with the same product key

You don't... Steam keys require a free Steam account. They are also one-time use. Contact the developer if you want a DRM-free copy, but I wouldn't get my hopes up.

What games are giving this error, and what is your operating system? Is it 32-bit or 64-bit?

[RIPlawl]

引用自 Flurdy：

引用自 StarkINT：

higher priority of than mine, i have 26 games in my library and spent thousands including setting up for VR, i think your speaking out of line. my priority could cost them not only future business but cause me to withdraw from previous stuff.

1. Higher priority than yours as people who are having very serious problems.
2. You don't have anything for VR on your account, so i doubt that.
3. How are you planning to withdraw your 'previous stuff' ?
4. Valve is unable to help you with 3rd party issues.

Like i said, consider reading the link i sent you since it talks about the problem you are having.

I did read it and nowhere you said something about a support page. But maybe someone else here on the forum has an different idea for you.

i actually do, how would you know? plus its through the oculus, so the only thing vr through steam i used was the steam vr client to check my system, other than that i play elite dangerous on oculus. the support page has you do both of those things and thats it, so yes i did do it

[RIPlawl]

引用自 Glimmer：

From the Steam client, Help > System Information

What does Steam say under the "Operating System Version" section?

ill have to wait til i get home to the computer in question to see, but it isnt letting me download to specify

[RIPlawl]

引用自 Pickle：

引用自 shiel：

What games are you having trouble installing?

Also, you're not a special snowflake so don't expect Valve to drop everything just for you. You're a user just like the millions of others who have submitted tickets. I know Steam has terrible customer service but they will get around to you eventually.

ya i'd expect that my ticket wouldnt take more than week to address

[RIPlawl]

引用自 habitualaction：

how can i get my games that i bought outside. steam, with the same product key

You don't... Steam keys require a free Steam account. They are also one-time use. Contact the developer if you want a DRM-free copy, but I wouldn't get my hopes up.

What games are giving this error, and what is your operating system? Is it 32-bit or 64-bit?

64x windows 7 pro