Steam won't give me a refund for the games I physically can't play!

[LaJollaHolden]

The other day I noticed I still had some games from my old computer on my steam account. However what I didn't know was that my new computer couldn't handle any of them. It made me outraged that my brand new mac still lagged when I played games like stranded deep or city skylines. So I tried refunding my games, and the only message I got back from steam came four days later and said sorry either your game has exceeded the refund time limit. Is there any way I can get my money back, because honestly having seven games that I can't play is pretty useless if you ask me.

[Matt]

If you past the 2 hours/2 weeks then no refunds. You can try reaching out to the game developer to find out why the games are not working. But know that it's not realistic that every game will be supported forever.

[76561198001062896]

Originally posted by holdenB2002:

The other day I noticed I still had some games from my old computer on my steam account. However what I didn't know was that my new computer couldn't handle any of them. It made me outraged that my brand new mac still lagged when I played games like stranded deep or city skylines. So I tried refunding my games, and the only message I got back from steam came four days later and said sorry either your game has exceeded the refund time limit. Is there any way I can get my money back, because honestly having seven games that I can't play is pretty useless if you ask me.

Its not Valves responsibility if your pc or mac cant handle those games

[The End.]

Originally posted by holdenB2002:

city skylines. So I tried refunding my games ... because honestly having seven games that I can't play is pretty useless if you ask me.

You bought City Skylines a year ago "Unlocked 20 Apr, 2015", that is a bit over the 14 day limit, I would say.

You say you have 7 games you cant play!? thats all the games you have on the account, if non of your games work, you probably should take a look at your hardware, and be more carefull when buying games in the future.

[LaJollaHolden]

Thank you for your help, but the problem is only steam games don't work on my computer. I have other games from other developers physically downloaded on here and they run fine. It's just the steam games that work and then lag out when I try playing them. Honestly I believe I deserve at least half of my money back, because if something doesn't work you return it, and typically you don't get all of your money back. For me this would be like trading an xbox 360 into gamestop. You bought it for $200 back in 2013, but now you can only refund it for $50. Maybe the word refund isn't the right word to use in this instance. Maybe I am thinking more of a trade in type of thing. Anyways thanks for the help.

[A no-brainer]

http://steamcommunity.com/discussions/forum/2/

They might have some tips for you, to get Steam and your games running better on your machine. I would try to get help there first, but provide as much information about your machine, games and what you have tried so far, as possible.

[ KARR™]

Originally posted by holdenB2002:

Honestly I believe I deserve at least half of my money back, because if something doesn't work you return it, and typically you don't get all of your money back. For me this would be like trading an xbox 360 into gamestop. You bought it for $200 back in 2013, but now you can only refund it for $50. Maybe the word refund isn't the right word to use in this instance. Maybe I am thinking more of a trade in type of thing..

But thats like saying "i used to own a car, no i don't own a car and i deserve some money back for all the things i bought for the car when i owned it."

You either bought a worse computer, which means your games still work and will be there when you buy a better one, or, fix whatever is wrong with your newer computer.

[Pheace]

Originally posted by holdenB2002:

It's just the steam games that work and then lag out when I try playing them. Honestly I believe I deserve at least half of my money back, because if something doesn't work you return it

Except, the games work just fine. They're the same games they were before you bought your new MAC, they're the same games everyone else is playing. That you don't have the right hardware to play does not mean the product you bought is broken, and certainly is not a valid argument for a refund.

Can't believe I even need to explain the difference.

[Lily]

Originally posted by holdenB2002:

For me this would be like trading an xbox 360 into gamestop. You bought it for $200 back in 2013, but now you can only refund it for $50. Maybe the word refund isn't the right word to use in this instance. Maybe I am thinking more of a trade in type of thing. Anyways thanks for the help.

That's not a refund at all. No business will give you a refund 3 years past the purchase date. That's gamestop buying your game or console from you cheap because they know they can resell it for a hefty profit. Steam doesn't make any money selling used license keys - not when they can just generate another at no cost whatsoever - so there is no reason for them to offer to buy back your used games.

[Zekiran]

There's a reason games come with a 'recommended specs' list.

And if your 'new' rig isn't able to play them, that's hardly Steam's - or the game developer's - fault.

Get a real game computer if you want to play games. Don't forget that Macs only barely started getting games from PC relatively recently, and are still the red-headed stepchild of the gaming world (I won't even bother with the linux machine users, eventually they'll show up on the radar like with the recent vac ban wave on them). Don't expect your mac to run your pc games.

They don't.

[Duran]

Originally posted by Washell:

Originally posted by Duran:

So....
What about scam games that are broken as f*ck you motherf*cker....

Well, if they're broken as ♥♥♥♥, wouldn't you discover that within 2 hours/2 weeks and get a refund?

Originally posted by Satoru:

Originally posted by Duran:

So....
What about scam games that are broken as f*ck you motherf*cker....

Because yes obviously those 50 hours you put into Friday the 13th means it's broken right?

You're such an adorable troll

look i can't be bothered to explain the whole thing. So go research all the f*ck ups that have happened with this £30 game for yourself. You know people can steal perks and cp from other accounts at the moment.

[Radene]

Holy necro.

No but really, after the entire 2hour/2week thing, you need a good reason to get a refund. "My new computer can't play it" is not a good enough reason.