problem with steam - pages not loading images not loading etc

[TheBear]

Is there some issue with steam going on?
Storepages arent loading, well they load but not the images they show broken icon.

"frontpage" same problem, doesnt load in icons for the various games like the most bought list or any list really.

No internet problems here, everything else loads just fine at any rate.
Doesnt happen on edge browser it seems.

[晓风残月丶云水谣]

1

[76561198018130307]

I got the same problem. Steam Store, Community etc. aren't loading in Steam client. It takes the pages forever to load and then all the pictures and styles are missing.

Yesterday I tried reinstalling the whole OS (my Windows was kinda messed up so it was past time anyway) but even now with a fresh Windows and Steam install it's the same problem.

Interesting enough when I try different browsers, its only Steam and the Internet Explorer 11 that can't load the Steam pages. Firefox and Edge load them without any problem.

So I guess I have to wait until Valve fixes the issue.

[76561198018130307]

I just wrote to Steam Support about the issue and sent them a link to this topic as well.

[Johnny Flash]

Same problem here! At first only some of the pictures in the client store didn't load. Then I followed the suggestion of someone else and deleted the browser cache. Now I get essentially a "black screen"... Curiously everything seems to work in big picture mode. Yet the latter sucks so much that I don't consider this to be a workaround.
Shop doesn't work for me in chrome either by the way.

I tried the suggestions in this thread and nothing worked so far.
Hope this will be resolved before the summer sale...

[N0rdmann]

Issue stille persists for me...
http://i.imgur.com/UOdRMeB.png

Seems you cannot spoof dns names in windows :( redirecting edgecast > akamai
Tried editing the hosts files but this only allows ip mapping per dns name...

Only workarround for chrome so far was using "User-Agent Switcher
for Chrome" and set steam domains to IE9 in "Permanent Spoof List"

Hope edgecast CDN will get fixed soon

[The Nintendo Patent Lawsuit Fest]

I'm not sure if I have the same issue, but it seems that it's slightly different for everyone anyway?

For me, most pages work fine except for Steamcommunity. Slow loading and when it's finally done, styles are still missing.

This issue only occurs in the Steam overlay and Google Chrome browsers. The desktop Steam browser, Edge and Opera browsers are unaffected.

[TheBear]

problem seems back again, was fine for a while.

Which is another indication that its "not me", but steam somehow messing up.
Certain store icons / pages not loading.

Discussions / the forum seems to be fine though, used to not load avatar icons but thats loading fine again since about a day ago.

[ivan]

Having the same issue. For a few days now.
A temporary solution could be to kill the process "Steam Client WebHelper" (steamwebhelper.exe) in your task manager.

Store/Community will crash and after a reload work fine again. At least for me.

[Johnny Flash]

Postat inițial de ivan:

Having the same issue. For a few days now.
A temporary solution could be to kill the process "Steam Client WebHelper" (steamwebhelper.exe) in your task manager.

Store/Community will crash and after a reload work fine again. At least for me.

No, doesn't work here.

[76561198018130307]

Nothing that helps from Steam Support yet unfortunately.

[crazyray]

Problem seems to be with *.edgecast.steamstatic.com
As soon as anything tries to load stuff from there, things stop working and go toa crawl.

http://www.websitenotworking.com/cdn.edgecast.steamstatic.com tells me the ip for that domain is 93.184.215.131 which is perfectly fine for me to ping and tracert, no missing hops.

Tracing route to 93.184.215.131 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms compalhub.home [192.168.0.1]
2 10 ms 12 ms 9 ms ip53a9b781.static.kabel-deutschland.de [83.169.183.129]
3 13 ms 13 ms 11 ms ip5886eddf.static.kabel-deutschland.de [88.134.237.223]
4 23 ms 14 ms 14 ms ip5886eb42.static.kabel-deutschland.de [88.134.235.66]
5 16 ms 17 ms 24 ms ip5886eb13.static.kabel-deutschland.de [88.134.235.19]
6 14 ms 29 ms 14 ms ae4-100-xcr1.bln.cw.net [195.10.62.9]
7 29 ms 22 ms 18 ms ae5-xcr1.hac.cw.net [195.2.25.233]
8 22 ms 21 ms 21 ms hbg-b1-link.telia.net [62.115.9.133]
9 30 ms 27 ms 37 ms hbg-bb4-link.telia.net [213.155.135.84]
10 55 ms 34 ms 34 ms ldn-bb2-link.telia.net [62.115.142.117]
11 117 ms 104 ms 104 ms ash-bb4-link.telia.net [62.115.124.140]
12 * 110 ms 109 ms ash-b1-link.telia.net [213.155.130.59]
13 111 ms 116 ms 122 ms edgecast-ic-315152-ash-b1.c.telia.net [213.155.141.226]
14 108 ms 144 ms 111 ms edgecast-ic-315152-ash-b1.c.telia.net [213.155.141.226]
15 114 ms 114 ms 104 ms 93.184.215.131



when i try to ping cdn.edgecast.steamstatic.com from my machine, i get IP 152.195.133.10 for that domain and no response at all.
Doing a tracert from my machien to cdn.edgecast.steamstatic.com:

C:\Users\Ray>tracert community.edgecast.steamstatic.com

Tracing route to cs245.wpc.v1cdn.net [152.195.133.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms compalhub.home [192.168.0.1]
2 19 ms 19 ms 9 ms ip53a9b781.static.kabel-deutschland.de [83.169.183.129]
3 12 ms 14 ms 18 ms ip5886eddf.static.kabel-deutschland.de [88.134.237.223]
4 28 ms 14 ms 14 ms ip5886eb42.static.kabel-deutschland.de [88.134.235.66]
5 18 ms 16 ms 20 ms ip5886ca62.static.kabel-deutschland.de [88.134.202.98]
6 26 ms 27 ms 29 ms ip5886ca38.static.kabel-deutschland.de [88.134.202.56]
7 40 ms 37 ms 39 ms ip5886cac1.static.kabel-deutschland.de [88.134.202.193]
8 44 ms 42 ms 32 ms core1.ams.edgecastcdn.net [80.249.209.162]
9 35 ms 45 ms 39 ms adm-b2-link.telia.net [62.115.146.72]
10 33 ms 31 ms 33 ms adm-bb4-link.telia.net [213.155.133.208]
11 32 ms 33 ms 32 ms adm-b5-link.telia.net [62.115.140.189]
12 32 ms 32 ms 30 ms edgecast-ic-306365-adm-b5.c.telia.net [62.115.44.70]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Thats probably the real culprit, routing from certain locations doesnt work.
Its definately nothing a user can fix and as far as i can see its not a ISP routing problem. The only instance that can do something to fix it, is steam. But they keep silent and moderators..., well better i stop talking here now

[Johnny Flash]

Postat inițial de crazyray:

Problem seems to be with *.edgecast.steamstatic.com
As soon as anything tries to load stuff from there, things stop working and go toa crawl.

http://www.websitenotworking.com/cdn.edgecast.steamstatic.com tells me the ip for that domain is 93.184.215.131 which is perfectly fine for me to ping and tracert, no missing hops.

Tracing route to 93.184.215.131 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms compalhub.home [192.168.0.1]
2 10 ms 12 ms 9 ms ip53a9b781.static.kabel-deutschland.de [83.169.183.129]
3 13 ms 13 ms 11 ms ip5886eddf.static.kabel-deutschland.de [88.134.237.223]
4 23 ms 14 ms 14 ms ip5886eb42.static.kabel-deutschland.de [88.134.235.66]
5 16 ms 17 ms 24 ms ip5886eb13.static.kabel-deutschland.de [88.134.235.19]
6 14 ms 29 ms 14 ms ae4-100-xcr1.bln.cw.net [195.10.62.9]
7 29 ms 22 ms 18 ms ae5-xcr1.hac.cw.net [195.2.25.233]
8 22 ms 21 ms 21 ms hbg-b1-link.telia.net [62.115.9.133]
9 30 ms 27 ms 37 ms hbg-bb4-link.telia.net [213.155.135.84]
10 55 ms 34 ms 34 ms ldn-bb2-link.telia.net [62.115.142.117]
11 117 ms 104 ms 104 ms ash-bb4-link.telia.net [62.115.124.140]
12 * 110 ms 109 ms ash-b1-link.telia.net [213.155.130.59]
13 111 ms 116 ms 122 ms edgecast-ic-315152-ash-b1.c.telia.net [213.155.141.226]
14 108 ms 144 ms 111 ms edgecast-ic-315152-ash-b1.c.telia.net [213.155.141.226]
15 114 ms 114 ms 104 ms 93.184.215.131



when i try to ping cdn.edgecast.steamstatic.com from my machine, i get IP 152.195.133.10 for that domain and no response at all.
Doing a tracert from my machien to cdn.edgecast.steamstatic.com:

C:\Users\Ray>tracert community.edgecast.steamstatic.com

Tracing route to cs245.wpc.v1cdn.net [152.195.133.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms compalhub.home [192.168.0.1]
2 19 ms 19 ms 9 ms ip53a9b781.static.kabel-deutschland.de [83.169.183.129]
3 12 ms 14 ms 18 ms ip5886eddf.static.kabel-deutschland.de [88.134.237.223]
4 28 ms 14 ms 14 ms ip5886eb42.static.kabel-deutschland.de [88.134.235.66]
5 18 ms 16 ms 20 ms ip5886ca62.static.kabel-deutschland.de [88.134.202.98]
6 26 ms 27 ms 29 ms ip5886ca38.static.kabel-deutschland.de [88.134.202.56]
7 40 ms 37 ms 39 ms ip5886cac1.static.kabel-deutschland.de [88.134.202.193]
8 44 ms 42 ms 32 ms core1.ams.edgecastcdn.net [80.249.209.162]
9 35 ms 45 ms 39 ms adm-b2-link.telia.net [62.115.146.72]
10 33 ms 31 ms 33 ms adm-bb4-link.telia.net [213.155.133.208]
11 32 ms 33 ms 32 ms adm-b5-link.telia.net [62.115.140.189]
12 32 ms 32 ms 30 ms edgecast-ic-306365-adm-b5.c.telia.net [62.115.44.70]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Thats probably the real culprit, routing from certain locations doesnt work.
Its definately nothing a user can fix and as far as i can see its not a ISP routing problem. The only instance that can do something to fix it, is steam. But they keep silent and moderators..., well better i stop talking here now

Did you already send this to support? I think it would make sense probably.

[crazyray]

sorry, i started a topic here in help, got the same usuall bs and finally my thread got locked.
im not in the mood to try figure out how to escalate this things to some real steam-support.
not my prob, if steam can live with lots of ppl not able to use stamclient and thus not able to make purchases, be it.
im just curious, IF someone from steam will finally post something, and what ...
thats the only reason im still here

[SrDatBoi]

Reset your pc

[Johnny Flash]

Postat inițial de DatBoiGD:

Reset your pc

Did you even take your time to read a SINGLE post of this thread???