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so, contact the seller, right? WRONG. Not only is my receipt gone, this transaction is well over 10 years old, and expecting a repacement is impossible and the devs, 3d realms are long gone.
Valve has no responsibility, you either bought/got a used game, one in your household used the key, or you redeemed the key on another account, your key/game your responsibility.
leading 3 solutions:
1. dvd key gen
2. burlars stealing a dvd key (yes really, although not unlikely seeing as stuff goes missing without a trace in my apartment and i live alone, and no 1 has a 2nd key)
3. dvd key illegally sold online.
Even then "rarely", you say... but.... you cannot "rarely" use a key to a game.. game keys can only be used ONCE on ONE steam account.. and that's all.
Today was the 1st day this dvd key should have seen usage on steam.