How do I contact Steam Support?

[Isthiriel]

Steam support used to be ok but slow, and I could live with it. This is now straight out hateful :S

I tried to buy something.

I got this message:
"An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support."

There is nothing I can click on that will let me contact Steam Support.

I've spent an hour clicking on things in support.steampowered.com and help.steampowered.com and I want my **** hour back.

Why is the help website so terrible? The back button doesn't work and loading the next page is *ungodly* slow, upwards of a minute to load two paragraphs of text?

Following the obvious chain:
"What do I need help with?"
"Purchases"
"I can't complete my purchase on the Steam Store"
"Game or other software"

is only a topic about retail CD keys? which you can't even buy on the Steam Store?

Did anyone even check this before putting it live? :S


I eventually found https://support.steampowered.com/kb_article.php?ref=3382-QYOD-8584

Which hasn't been updated in some time. And demonstrates a bug in the website escaping html entities in the <title> field.

I'm buying with wallet funds.

The recommended advice is "Use the Help site to select your failed purchase".

There is nowhere in the unhelp site to select any failed purchase.


How the **** did they make Steam Support /worse/?

Why does https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460 even exist? Can't it be replaced with "No, you don't." and save some bandwidth?

[DirtyFishy]

https://help.steampowered.com/en/

[Meatbug]

Escrito originalmente por DirtyFishy:

https://help.steampowered.com/en/

Not helpful, as there is no "Create Ticket" button or anything on that page.

@OP:
Try this page:
https://help.steampowered.com/en/wizard/HelpWithSteamIssue?issueid=808

There is a field called "Contact Steam Support".
I don't know if it is a real issue that the ticket is created in a non-fitting category, but you might try it this way.

[GOOD JUJU]

.

[Glimmer]

I'd advise against casually giving out links allowing people to jump right to the creation of a Support Ticket. There's a reason we have the current support wizard rather than the previous New Ticket page, and I'm terrified of what Valve will replace the wizard with if they feel it's being misused.

[Meatbug]

Escrito originalmente por Glimmer:

I'd advise against casually giving out links allowing people to jump right to the creation of a Support Ticket. There's a reason we have the current support wizard rather than the previous New Ticket page, and I'm terrified of what Valve will replace the wizard with if they feel it's being misused.

Well, it can't get much worse, can it?
And if the support pages he's sent to don't help or don't contain an actual fix for his problem, then how is he supposed to contact them?
Especially when it says all over "contact support"?

[Isthiriel]

@Meatbug, Thank you. Trying that now.

@Glimmer, I understand your position at the same time I have limited sympathy because of the sheer number of "dead" links I've run into inside the wizard that claimed to be able to help and dropped me back at the top of the wizard again.

I learned nothing in the nearly two hours I've spent fighting the wizard and I don't anticipate that Valve is going to pay me for the effort I've expended identifying the three separate issues with their website that I mentioned above.

EDIT: And I still haven't found a "Spotted an error? Click <this> to provide feedback about this article," link.

EDIT 2: On a side note, the category "Contacting Steam Support" has two articles, the other one is "Providing Proof of Ownership" which *requires* the intervention of Steam Support staff AND has about 20 links with text like "Please create or update your existing Steam Support ticket with this information." and every single link takes you back to the top of the wizard. Not every topic with a "Contact Steam Support" button lets you create a ticket.

[76561198404943332]

Isthiriel , you resolve sending email to them ? If you resolve , tell me how to do it , I can't find that button to contact them .