Steam refund help

[76561198376358255]

Your purchase has been refunded by Steam.
We’ve issued the refund to the payment provider. You should see a credit or see the original charge removed from your statement within 14 days.

Counter-Strike: Global Offensive - Playtime: 48 minutes

Purchased: Apr 6, 2017 ICT
Total refund: $14.99 to your MasterCard

It's been 2 weeks now and still nothing.
How long does it take till I can get my money back?

[Kickin' Chicken]

As it says, 14 (business) days.

[Tev]

Since it says "Purchased: April 6th", and it's April 21st today, I'm going to guess you made the refund on 7th (or 6th) having claimed it's been 2 weeks now.

Note this,
https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

[ReBoot]

Originally posted by Salty-Steven:

Your purchase has been refunded by Steam.
We’ve issued the refund to the payment provider. You should see a credit or see the original charge removed from your statement within 14 days.

Counter-Strike: Global Offensive - Playtime: 48 minutes

Purchased: Apr 6, 2017 ICT
Total refund: $14.99 to your MasterCard

It's been 2 weeks now and still nothing.
How long does it take till I can get my money back?

When have you received that email?

[76561198376358255]

Originally posted by ReBoot:

Originally posted by Salty-Steven:

Your purchase has been refunded by Steam.
We’ve issued the refund to the payment provider. You should see a credit or see the original charge removed from your statement within 14 days.

Counter-Strike: Global Offensive - Playtime: 48 minutes

Purchased: Apr 6, 2017 ICT
Total refund: $14.99 to your MasterCard

It's been 2 weeks now and still nothing.
How long does it take till I can get my money back?

When have you received that email?

The email was sent to me on April 6th.

[ReBoot]

Tuen I suggest waiting another day or two and if nothing happens, contact your bank.

[76561198376358255]

Originally posted by Kickin' Chicken:

As it says, 14 (business) days.

Business days?
I'm very new to Steam :P.

[Tev]

Originally posted by Teutep:

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

You will not see a credit on your account

[Satoru]

Originally posted by Teutep:

Originally posted by Teutep:

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

You will not see a credit on your account

Basically you need to see if you were even charged for the original purchase

Its possible that IF you purchased then refunded the game quickly that you won't see a credit. Because you were not actually charged for the game originally.

You should look on your bank statements to see if you were charged for the original purchase.

[76561198376358255]

Originally posted by Satoru:

Originally posted by Teutep:

You will not see a credit on your account

Basically you need to see if you were even charged for the original purchase

Its possible that IF you purchased then refunded the game quickly that you won't see a credit. Because you were not actually charged for the game originally.

You should look on your bank statements to see if you were charged for the original purchase.

I was definitely charged for the original purchase.

It seems that the best thing for me to do about this is to be very patient and wait to see if anything will happen in the next couple of days.

This sucks. :P

[aster]

I felt a great disturbance in the Force, as if millions of voices suddenly cried of sadness.

[HLCinSC]

What payment method did you use?