Steam support

[Jestra]

So I'm curious how I would actually submit a ticket to steam or email them about an issue I'm having, I can't seem to find it anywhere and it just keeps linking me back to the knowledge base which isn't going to help me ( I need to actually talk to someone at steam for the issue)

[Cathulhu]

If your issue warrants a ticket, the system will offer you the possibility to create one.
If not, then it's most likely an issue that support can't help with.

What is the issue you're trying to contact support about?

[eram]

What's the issue?

Select the game in question you need help with and follow the support path until you get to ask a question/contact steam support.
https://help.steampowered.com/en/

[DirtyFishy]

Once you exhaust the wizard you can send a ticket.

[Jestra]

Escrito originalmente por erλm:

What's the issue?

Select the game in question you need help with and follow the support path until you get to ask a question/contact steam support.
https://help.steampowered.com/en/

I already did that, I purchased black desert online yesterday, and have been unable to play the game, I'm attempting to refund it, but I'm not able to refund everything (got the explorer package) and it's saying I can't actually get a refund on the package, I wouldn't care if I could get past the launcher actually opening up, I've contacted BDO and their support is nonexistant, and its to the point that I'm just like dispute the charges and get my money back, but I'm worried about not being able to access my account anymore, but how it stands right now I just gave them money for free and got ripped off

[eram]

Why cant you use the automated refund system?
http://store.steampowered.com/steam_refunds/

does it not allow you to refund the entire package?

[Jestra]

no it doesn't allow me to refund the entire package

[Cathulhu]

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred.

Since you redeemed the items the DLC has been consumed.
You are no longer eligible for a refund.

If you issue a fraudulent chargeback, your Steam account will be permanently suspended.
Keep in mind that Valve could also file charges for fraud if you do such an action.

[Jestra]

I didn't redeem anything though?

[Jestra]

i've literally launched the client and attempted to make an account, which hasn't happened

[Jestra]

Escrito originalmente por Cathulhu:

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred.

Since you redeemed the items the DLC has been consumed.
You are no longer eligible for a refund.

If you issue a fraudulent chargeback, your Steam account will be permanently suspended.
Keep in mind that Valve could also file charges for fraud if you do such an action.

I'm not getting what I paid for, how would it be fraud? Let alone after digging trying to get the issue fixed, its been broken since Friday, but Steam still kept it up and didn't notify anyone of the issues before the purchase, so they sold me a known defective product at that point

[eram]

Just contact steam support using any links that get you to the ask a question/contact steam support part.

[Jestra]

Escrito originalmente por erλm:

Just contact steam support using any links that get you to the ask a question/contact steam support part.

I haven't been able to find those, it all leads back to get a refund, or contact BDO support

[Cathulhu]

Well, you got the game and the DLC, you having issues creating an account with a third party service is between you and the developers of the game, not Steam.
So yes, that would be a fraudulent chargeback.

[Jestra]

the issue with creating the account is because of steam though

[Darren]

Go here: https://help.steampowered.com/en/wizard/HelpWithSteamIssue/?issueid=801

And click contact Steam Support. Then fill in the ticket. Note this will take significantly longer than a normal request (it's not the right section) and I'm only suggesting it because it's the only option you've got.