Install Steam
login
|
language
简体中文 (Simplified Chinese)
繁體中文 (Traditional Chinese)
日本語 (Japanese)
한국어 (Korean)
ไทย (Thai)
Български (Bulgarian)
Čeština (Czech)
Dansk (Danish)
Deutsch (German)
Español - España (Spanish - Spain)
Español - Latinoamérica (Spanish - Latin America)
Ελληνικά (Greek)
Français (French)
Italiano (Italian)
Bahasa Indonesia (Indonesian)
Magyar (Hungarian)
Nederlands (Dutch)
Norsk (Norwegian)
Polski (Polish)
Português (Portuguese - Portugal)
Português - Brasil (Portuguese - Brazil)
Română (Romanian)
Русский (Russian)
Suomi (Finnish)
Svenska (Swedish)
Türkçe (Turkish)
Tiếng Việt (Vietnamese)
Українська (Ukrainian)
Report a translation problem
Discussions Rules and Guidelines
Report this post
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
Lost items or wallet funds will not be restored.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
Check for any pending market trades, those you can still cancel -- after you've done the above steps. If you have no pending market trades, the wallet funds are gone for good.
Simply forcing every community transaction to trigger a steam guard prompt would go a long way in preventing these hacks, but Valve can't even be bothered to do that.
Basically, you are just out of luck. Sorry, but Valve just doesn't care. They get their cut whether the transactions were legitimate or not.
Accounts on Steam are PHISHED not hacked because the end user giving away all their account details.
The account name, the password and the KEY to the door, the Steam Guard Mobile code, or scanning the QR code or authorising via fingerprint giving them access to the account.
How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link, signing in through a fake login window etc.
How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.
The alternative is not plausible:
1) Someone would have to "GUESS" your account name from "millions of possible combinations".
2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
The weakest link is the end user, not the security offered.
Valve used to require that. People complained. Valve changed it to address their complaints. I do agree that it should be an optional toggle, toggled ON by default, though.
Items, etc., used to be restored until people made false allegations of being scammed so they could get their items duplicated. Because Valve don't like having the market manipulated in this manner -- you can't have your cake and eat it -- items are no longer restored. Wallet funds are in essence also considered an item once added to your account and not as "real world" money. So that, too, isn't restored.
You always ignore them, and go back to spamming the same lies in the very next thread.
I am not interested in excuses. Community transactions should required 2FA, full stop, period, do not pass go - do not collect $200.
Valve used to do that. Many users overruled you and demanded Valve stop. Valve listened to the majority. If you wish to change it, you can also try taking legal action. Do keep us informed of your case.
Okay. Good luck with that. If you wish to discuss it further, make your own topic. As you are not helping the OP with their problem.
user just needs to secure their account and never click random stuff or give away their info
they wont get any items back, they wont get any steam credit , no wallet funds will ever be returned. flame was 100% correct.
Funny. I thought I provided help in my first post. Not scotch mist.
I think you're both confused. My comment to Flame is for his insisting a feature be added that Valve removed because people complained it existed. I already stated in my very first post that the wallet funds (unless attached to currently pending transaction) were lost. Perhaps read the full topic first before jumping in.
This is the question that they asked:
The only correct answer is that "they won't."
The only way to prevent these hacks from happening in the future is for Valve to require 2FA on every transaction.
That doesn't mean if you buy 20 items at once, you need to activate a 2FA 20 times in a row. Just once per cart.
And if you list 20 items, it doesn't mean you have do 20 different 2FAs at the time of purchase. You can do one 2FA for the cart at the time of listing.
It is a well known fact that there is a hack that allows people to have their session id hijacked, and it allows a bad actor to be signed in just like you would be. However, it does not allow them to authorize new 2FA prompts, so having an 2FA on every transaction would prevent this hack from allowing bad actors to steal funds.
I can only imagine that people who argue so hard against this simple fix must have something to gain from these thefts, just saying.