This account is being verified by a Valve employee.

[Viper]

I got this big trouble. On August 30, some user chatted on steam representing that this person is a Valve Employee. Asking about some fraudulent activity on my account and I told them that never happened since I'm using steam for nearly 9 years now and also, I have old account. later he traded my items in CS2 then told me it will transfer to my old account. when I check it was never been there. Also, I saw that my profile has written "This account is being verified by a Valve employee". I can't even manage to stop the user; it has full control. I tried everything to secure my account still some user is invading. Does anyone here feel safe using steam services?

[DarkCrystalMethod]

Just from the title...

No, it isn't. Your'e being scammed. Block everyone associated with that communication.
They want your items if they can trick you into giving them.
Also your account. If you're on one of those trading sites and logged in with your real account info... and maybe its not a real trading site they can take all your items.
If someone has changed your email that means they took over your account.
Steam Support is quite minimal regarding item theft but you can get your account back if you kept all your proof of purchases, original email address, game cd keys from retail purchases.
Put none of that in the ticket unless they actually ask for it.
Stay safe and prosper.

[wesnef]

That whole thing was a scam, right from the first chat. And when you fell for that, you handed them the keys to your account, which is why they can keep getting in.

The same scam has been brought up here almost weekly, for years. People keep falling for it.

(one of the other posters here has a copy-paste list of steps you can go through to re-secure your account. He posts it in every one of these threads.)


The "$50 gift card" thing is a scam to. Or anything in chat/Discord that claims to be a valve employee, or someone saying they accidentally reported you, etc, etc. It's all phishing attempts for your login info.

[Chika Ogiue]

Origineel geplaatst door Viper:

I can't even manage to stop the user; it has full control.

Do all these now:

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[Viper]

Origineel geplaatst door DarkCrystalMethod:

Just from the title...

No, it isn't. Your'e being scammed. Block everyone associated with that communication.
They want your items if they can trick you into giving them.
Also your account. If you're on one of those trading sites and logged in with your real account info... and maybe its not a real trading site they can take all your items.
If someone has changed your email that means they took over your account.
Steam Support is quite minimal regarding item theft but you can get your account back if you kept all your proof of purchases, original email address, game cd keys from retail purchases.
Put none of that in the ticket unless they actually ask for it.
Stay safe and prosper.

Alright. well, that day was the first time happened to me. i have never encountered this ever. since then, this account and my old one, has secured but still someone tried to hijacked it but i manage to stop them, except in Aug. 29 when they have full control of my system. anyone may experience this.

[Viper]

Origineel geplaatst door wesnef:

That whole thing was a scam, right from the first chat. And when you fell for that, you handed them the keys to your account, which is why they can keep getting in.

The same scam has been brought up here almost weekly, for years. People keep falling for it.

(one of the other posters here has a copy-paste list of steps you can go through to re-secure your account. He posts it in every one of these threads.)


The "$50 gift card" thing is a scam to. Or anything in chat/Discord that claims to be a valve employee, or someone saying they accidentally reported you, etc, etc. It's all phishing attempts for your login info.

Yeah i see, anyone could fall for this hijacking. if it has full control of your system.

[Viper]

Origineel geplaatst door Chika Ogiue:

Origineel geplaatst door Viper:

I can't even manage to stop the user; it has full control.

Do all these now:

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

I've done this method bro thanks

[Wren]

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