So No Refunds On Broken EA Titles BC of 2 Weeks of Installation Time?

[IngloWay]

A game that is no longer developed or functioning as intended, that i had single digit hours of playtime isn't refundable, simply because its been longer than two weeks?

i try and refund a few broken games that developers abandoned and don't even get a response from support. they closed the tickets without any notification, even to the user that opened them. then reply with this same generic response in all of the tickets.

i feel as though someone was more interested in saving themselves the hassle than provide me with quality service.

[Seretti]

Well, you were happy with the games at the time of purchase so not sure why you're whining now.

[lsdninja]

Yet another Early Access whinge thread?

[fluxtorrent]

Originally posted by lsdninja:

Yet another Early Access whinge thread?

Don't worry, its not their first.

[Chika Ogiue]

Originally posted by "Twas'G'lorious":

A game that is no longer developed or functioning as intended, that i had single digit hours of playtime isn't refundable, simply because its been longer than two weeks?

If you're outside the refund window, you're not getting a refund even if your play time is 1 minute. Valve have really been tightening the enforcement of the refund window of late. Doesn't matter if the game is Early Access or a full release, the rules are the same and Valve are now more anal about them then they were this time last year.

Originally posted by eram:

next time dont wait more than 2 weeks to request a refund, you now have to make a manual ticket instead to ask.

Valve support are denying most manual tickets outside the refund window, too, even with less than 10 minutes of playtime.

[IngloWay]

the excuse for the one I'm in particular upset about, was that the guy died an he was a 1 person independent developer. there's quite literally a eulogy in the announcements of their forums.

but oh well, it was just 12 bucks for a game key to a game that does nothing now because it was online multiplayer.

[lsdninja]

Just take the L and be more careful when it comes to Early Acces games in the future…

[Chika Ogiue]

Originally posted by eram:

thats not true, manual tickets are a lot more lenient but its never assured after the 2 hours 2 weeks rule.

Actually, yes it is true. Had a VR game that doesn't work at all. Owned it for 16 days before I had time to try playing it. Played it for less than 5 minutes -- which was basically Unreal crashing consistently. Steam support denied the refund request. I contested it 3 times and it was denied each time.

[IngloWay]

Well, from here on out i guess i will no longer be supporting EA development. It almost always just used as an excuse to sell a game that will die in production, get released without quality content. some stay in early access for years without gaining any popular feature requests that the users provided feedback for.

As for steam it is now just a closet for the games I've already purchased from them, and any AAA title release ill be sure to grab on some other platform. Steam has proven that it isn't about to insure any quality control or provide any customer service and it keeps getting worse. No need for me to feed a platform that doesn't care about its consumer.

In a way, I've already began to do this slowly out of pure reflex since I'm already running multiple game store platforms. I find myself spending more time browsing through the content they provide, because its a cleaner list, and often the titles are a lot cheaper. The customer support i cannot say, as I have never had to resort to using it with them, so I don't know how it is. Surely it has to be better than steams at this point.

[Lithurge]

Originally posted by "Twas'G'lorious":

Well, from here on out i guess i will no longer be supporting EA development. It almost always just used as an excuse to sell a game that will die in production, get released without quality content. some stay in early access for years without gaining any popular feature requests that the users provided feedback for.

As for steam it is now just a closet for the games I've already purchased from them, and any AAA title release ill be sure to grab on some other platform. Steam has proven that it isn't about to insure any quality control or provide any customer service and it keeps getting worse. No need for me to feed a platform that doesn't care about its consumer.

In a way, I've already began to do this slowly out of pure reflex since I'm already running multiple game store platforms. I find myself spending more time browsing through the content they provide, because its a cleaner list, and often the titles are a lot cheaper. The customer support i cannot say, as I have never had to resort to using it with them, so I don't know how it is. Surely it has to be better than steams at this point.

Let's hope you're not tempted to buy early access from EGS and GOG then, because EGS' refund terms are the same as Steams and GOG, whilst more generous with 30 days from purchase, still won't refund outside that.

[Crazy Tiger]

Originally posted by Chika Ogiue:

Originally posted by eram:

thats not true, manual tickets are a lot more lenient but its never assured after the 2 hours 2 weeks rule.

Actually, yes it is true. Had a VR game that doesn't work at all. Owned it for 16 days before I had time to try playing it. Played it for less than 5 minutes -- which was basically Unreal crashing consistently. Steam support denied the refund request. I contested it 3 times and it was denied each time.

All that shows is that it's on case-by-case basis, as the policy states.

Friends have gotten refunds outside the 2 weeks/2 hours via manual ticket, as have a lot of people I pointed towards the manual ticket. There is leniency.

[BJWyler]

A smart consumer never buys any product on promises.

If you want a complete product, you wait until the product is complete to purchase it. Simple As.

If you want in on seeing how the game development process works, including the fact that many games die or stagnate in development, then you buy an incomplete EA game. Early Access is simply a way for someone to buy into the development process of a game. Nothing more, nothing less. It throws back the curtain of game development so the average gamer can see how the process works and feel like they are a part of it. Of course I think that latter feature is a mistake, as we can well see what results from it - because of the Mistaken Assumptions and Mismanaged Expectations that gamers tend to have.

There is nothing dishonest about it, especially with the Big Blue Box on the label. It is not unusual for large studio games to spend a decade in development nowadays. When we are talking about indie projects that may not even be a full time job for the developer, it may never see an official release.

The only thing that needs to be reformed are Gamers who exhibit the poor qualities of Mistaken Assumptions and Mismanaged Expectations.

[Tito Shivan]

If you want a finished product, wait for a finished product.

[Pscht]

Originally posted by Tito Shivan:

If you want a finished product, wait for a finished product.

Damn you and your logic

[J4MESOX4D]

Originally posted by "Twas'G'lorious":

A game that is no longer developed or functioning as intended, that i had single digit hours of playtime isn't refundable, simply because its been longer than two weeks?

Well obviously. The money you paid for the early access title has long been banked and spent so I don't know where you expect the refund money to come from especially if development has been ceased on the product.

The reason why the policy is two weeks is due to the money you spent is put on hold with Valve and anyone that requests a refund gets the money back before it is released and banked by the developers.

[IngloWay]

Originally posted by J4MESOX4D:

Originally posted by "Twas'G'lorious":

A game that is no longer developed or functioning as intended, that i had single digit hours of playtime isn't refundable, simply because its been longer than two weeks?

Well obviously. The money you paid for the early access title has long been banked and spent so I don't know where you expect the refund money to come from especially if development has been ceased on the product.

The reason why the policy is two weeks is due to the money you spent is put on hold with Valve and anyone that requests a refund gets the money back before it is released and banked by the developers.

wow a decent answer from someone!? are you the only person who answers these forums who isn't a complete and total POS!? as rare as a white giraffe you are sir. i commend and thank you.