Community ban

[график 2/5]

Здравствуйте.

Хочу описать свою ситуацию — возможно, она будет полезна другим, и заодно хотел бы уточнить, является ли такое ограничение временным.

Сегодня я пополнил баланс своего аккаунта Steam с помощью личной банковской карты турецкого банка. После этого система попросила подтвердить карту с помощью двух тестовых транзакций.

Проблема возникла в том, что при подтверждении требовалось указать суммы в долларах США, тогда как мой банк отразил списания в турецких лирах. Из-за валютной конвертации корректно указать суммы в долларах оказалось невозможно, и подтверждение карты не удалось.

Спустя некоторое время мой профиль был автоматически переведён в приватный режим с сообщением:
“Your profile is being forced private due to an active Community Ban on your account.”

Я сразу обратился в службу поддержки и предоставил все необходимые чеки и выписки по операциям.

Подскажите, пожалуйста, правильно ли я понимаю, что подобное ограничение является временным и будет снято после завершения проверки со стороны поддержки?

Заранее спасибо.

[Hikari Light]

I think your being scammed.
Scammer is most likely using scare tactics against you.

Your profile is not privated and is not showing an active community ban.

Steam staff will not warn you of any sort of ban.

And to be honest, if you had a community ban you would not of been able to make this thread.

[график 2/5]

Originally posted by Hikari Light:

I think your being scammed.
Scammer is most likely using scare tactics against you.

Your profile is not privated and is not showing an active community ban.

Steam staff will not warn you of any sort of ban.

And to be honest, if you had a community ban you would not of been able to make this thread.

its happened on my another account, not here

[peppermint hollows]

I translated your post with machine translation, so I don't know if it will be accurate.

But anyway, is your support ticket still open? Make sure that it still is, because ultimately nobody here will be able to do much and you need to wait for support.

But something about this doesn't seem right. You wouldn't get a community ban just for that card verification, afaik that is just to access the community market.

Where do you live? And what is your store region set to?

[magicISO Sweden]

this sounds like a classic scam and steam support will never warn

have you use your steam login on anyting other then steam ?

and where did you talk to steam support i hope it was on there own ticket system and not like a friend chat type of thing

[график 2/5]

Originally posted by peppermint hollows:

I translated your post with machine translation, so I don't know if it will be accurate.

But anyway, is your support ticket still open? Make sure that it still is, because ultimately nobody here will be able to do much and you need to wait for support.

But something about this doesn't seem right. You wouldn't get a community ban just for that card verification, afaik that is just to access the community market.

Where do you live? And what is your store region set to?

Yes, a ticket has been opened with technical support.

I live in Turkey, and the region is set to Turkish.

[график 2/5]

Originally posted by magicISO Sweden:

this sounds like a classic scam and steam support will never warn

have you use your steam login on anyting other then steam ?

and where did you talk to steam support i hope it was on there own ticket system and not like a friend chat type of thing

No, it's all within Steam's parameters. I've been using Steam since 2009, and I've never encountered this before. It happened specifically in my client, not somewhere else.

There was simply some misunderstanding on the part of the system; it identified me as a fraudster because I couldn't confirm two test transactions.

[magicISO Sweden]

Originally posted by график 2/5:

Originally posted by magicISO Sweden:

this sounds like a classic scam and steam support will never warn

have you use your steam login on anyting other then steam ?

and where did you talk to steam support i hope it was on there own ticket system and not like a friend chat type of thing

No, it's all within Steam's parameters. I've been using Steam since 2009, and I've never encountered this before. It happened specifically in my client, not somewhere else.

There was simply some misunderstanding on the part of the system; it identified me as a fraudster because I couldn't confirm two test transactions.

two test transactions ? what that have never ever happend to me and i have been here for so long now

[magicISO Sweden]

oh that is for the market not for the normal store

[график 2/5]

Originally posted by magicISO Sweden:

oh that is for the market not for the normal store

I think so. I deposited money into my account to buy skins in cs2

[magicISO Sweden]

https://help.steampowered.com/en/faqs/view/71D3-35C2-AD96-AA3A then just buy a 5 dollar game and it should solve the problem

[magicISO Sweden]

Originally posted by график 2/5:

Originally posted by magicISO Sweden:

oh that is for the market not for the normal store

I think so. I deposited money into my account to buy skins in cs2

so its a Limited User Accounts you have on the other one ?

[график 2/5]

Originally posted by magicISO Sweden:

Originally posted by график 2/5:

I think so. I deposited money into my account to buy skins in cs2

so its a Limited User Accounts you have on the other one ?

No, no. That's not the point. I bought Prime in CS2, specifically wanted to buy skins, and when I couldn't verify my card with two test payments, my account was restricted 6-7 hours later.

I've already contacted support, but I've been waiting for a response for three hours now.

[magicISO Sweden]

Originally posted by график 2/5:

Originally posted by magicISO Sweden:

so its a Limited User Accounts you have on the other one ?

No, no. That's not the point. I bought Prime in CS2, specifically wanted to buy skins, and when I couldn't verify my card with two test payments, my account was restricted 6-7 hours later.

I've already contacted support, but I've been waiting for a response for three hours now.

3 hours is not long sorry stuff like that can take days

[график 2/5]

Originally posted by magicISO Sweden:

Originally posted by график 2/5:

No, no. That's not the point. I bought Prime in CS2, specifically wanted to buy skins, and when I couldn't verify my card with two test payments, my account was restricted 6-7 hours later.

I've already contacted support, but I've been waiting for a response for three hours now.

3 hours is not long sorry stuff like that can take days

Yes, I've already read the information online, and the GPT chat also told me that responses can take up to several days. It's unpleasant when you encounter something like that and have to deal with cleaning up your reputation. I'm also worried, as the skins already on the account are quite valuable, and I'm afraid I won't be able to use them.

[Hikari Light]

Originally posted by график 2/5:

Originally posted by magicISO Sweden:

this sounds like a classic scam and steam support will never warn

have you use your steam login on anyting other then steam ?

and where did you talk to steam support i hope it was on there own ticket system and not like a friend chat type of thing

No, it's all within Steam's parameters. I've been using Steam since 2009, and I've never encountered this before. It happened specifically in my client, not somewhere else.

There was simply some misunderstanding on the part of the system; it identified me as a fraudster because I couldn't confirm two test transactions.

Test transactions?
That's a scam.

Steam does not need to perform test transactions.