I want to sue steam.

[Antyss08]

Steam support banned me 7 days because I as customer I asked details about a product:
"I would like some transparency if this game work with Sweet Baby Inc ?"
They gave 7 days ban, and 3 different cosutemer support told me I been banned correctly, but this all goes against the cossumer rights in EU.
I wait for steam support to send me the address of their legal team office, I want to sue them for anti cosumer rights.
I must do this because some people at steam they think we are some buch of losers who wont do anything for something like a 7 day ban asking a product details, wrong Im so pissed I will go to show them what consumer rights actually means.
https://imgur.com/cnPQqH9

I will update you all soon.
Update:
My ban was removed few hours ago.

"I can see that you were banned in this hub for a violation of our Rules & Guidelines.

I looked into the details a bit more and it seemed unwarranted. I’ve gone ahead and removed the ban at this time.

If ever you feel that we made a mistake with moderation or have questions about a decision that was made, please let us know and we’ll be more than happy to take a look."

a 4th person looked into it (I didnt made a new unban request ) and took the initiative to correct this nonsense ban. https://imgur.com/a/lt2lcZo

[Dr.Shadowds 🐉]

Początkowo opublikowane przez Ganger:

Początkowo opublikowane przez xAlphaStarOmegax:

They shouldn't have banned you over that, but you won't be able to sue them. Nobody will take that sort of case.

You can sue for anything, doesn't mean you are going to win and many lawyers out there just want the money and will take any case. There been some really stupid cases bought before a judge in recent times.

I can agree to this I seen SO many dumb cases that shouldn't be a thing, yet it happens.

Examples "Too much ice in Starbucks drinks" yup this was real case, and yes case was dismissed because it was so dumb.

[KalGimpa]

Początkowo opublikowane przez lx:

...
You do know that people contacting support about this kind of thing is exactly why wait times for genuine issues are so long?

i dont know about that. if its true, there is something wrong with the system.
but i dont think your question is any relevant. nobody is contacting support to ask them stupid(?) questions, the guy made a forum topic for it. see the image in the op.

...according to what RiO posted, steam should be in jail for life :)

yeah

some are passionate about posting partial quotes about steam breaking the law

read the act for yourself

you will see the stuff they did not post and how they are wrong

[RiO]

Początkowo opublikowane przez lx:

...according to what RiO posted, steam should be in jail for life :)

Figuratively. In reality, the only thing that could happen is the consumer filing a complaint with the appointed authority of the responsible member state, which would be whatever member state is where Valve holds its EU offices for Steam. That authority is empowered by the act to issue administrative fines. Which works very similar to the EU's GDPR, those fines being based on worldwide annual turnover.

No actual jail or personal accountability.
So those fines basically have to be high enough and scary enough to motivate companies to not risk receiving any - as the dip in profit could draw the ire of share-holders. But the problem is they typically aren't and are actually within the realm of minor setbacks in normal operating expenditures - meaning they're sooner treated as a write-off than as anything else.

As well as the EU means with this kind of legislation, it probably won't amount too much in actual practice because of this.

The best you can hope for is companies to be genuinely unawares of the law and once warned by the authorities that they should correct course or face a fine, they will put in the work needed to reach a state where their procedures can comply.

I do actually consider Valve to be part of that corner of the business world though.
Their upshot is that they're not shareholder earned and are more focused on the longer term, favoring longevity; sustainability and deeper and more lasting consumer-trader relations. It'd be directly in their own best interests to not screw with consumers' legal rights in that regard, because if that kind of thing goes public it tends to be extremely bad PR.

They do have a problem with being lethargically slow on the uptake though. But yeah; Valve gonna Valve. They didn't name the Valve-time meme after them for nothing...

Początkowo opublikowane przez C²C^Guyver |NZB|:

Początkowo opublikowane przez lx:

i dont know about that. if its true, there is something wrong with the system.
but i dont think your question is any relevant. nobody is contacting support to ask them stupid(?) questions, the guy made a forum topic for it. see the image in the op.

...according to what RiO posted, steam should be in jail for life :)

Explain how you put a program in jail?

Steam is colloquially taken as a legal entity in and of itself, but you're essentially correct: they are not. 'Steam' is just a brand. The actual party to contract in all of this is Valve corporation.

Początkowo opublikowane przez KalCuey:

you will see the stuff they did not post and how they are wrong

Then I challenge you to explain how what I wrote would be wrong. I have given you my references; the contents of Articles 14, 17 and 20. Waylay the interpretation of those as I have represented them. Burden of proof in your court now. Trying to dismiss with an off-hand attack on my character is not a valid counter-argument or -claim to anything.

[DocShady]

Początkowo opublikowane przez lx:

...
You do know that people contacting support about this kind of thing is exactly why wait times for genuine issues are so long?

i dont know about that. if its true, there is something wrong with the system.
but i dont think your question is any relevant. nobody is contacting support to ask them stupid(?) questions, the guy made a forum topic for it. see the image in the op.

...according to what RiO posted, steam should be in jail for life :)

The system is working as its intended. If you have a technical support or billing question, support can assist. Support is not there to answer politically charged questions. Save that junk for social media

The OPs ban was unjust and overturned. Thats a valid question for a ticket. Questions about SBI isn't valid for support and is a waste of time.

[veracsthane]

talk to a lawyer not the forums.