the Steam guard don't let me log in on anoter pc

[Musuke Hashibira]

A month ago, my cellphone just stoped working, my number is not working anymore, i'm trying to take off the old number but i just cant, someone help

[Komarimaru]

Unfortunately, that's intended. The only ways to remove it, are from the Steam App on the phone itself, which sadly isn't an option since no longer working, or recovering your account through https://help.steampowered.com

[SLG]

Try seeing a ticket to Steam support with a detail description of your issue.

[kitty]

don't you have an option to issue new SIM card with same number if the old one is damaged? it's free in my country and provider even nags with texts about old SIM cards that is about to expire from old age.
if it's available in your country, restore the SIM card and you won't need to change phone # for all linked apps.

[Musuke Hashibira]

Originally posted by {draconian} kitty:

don't you have an option to issue new SIM card with same number if the old one is damaged? it's free in my country and provider even nags with texts about old SIM cards that is about to expire from old age.
if it's available in your country, restore the SIM card and you won't need to change phone # for all linked apps.

i my country its not available and its kinda expensive :')

[Musuke Hashibira]

Originally posted by Lee:

Try seeing a ticket to Steam support with a detail description of your issue.

im trying for five days now, they just say that i need to prove i am myself, and the only place my steam is loged in is my computer

[Ogami]

When you setup Steam Guard on PC and your phone they give you a list of up to 20 one time use recovery codes you can use to login even without a phone.
There is a BIG warning to write them down before you can proceed during installation and afterwards it offers to generate a whole bunch of them to store in a safe place.
I guess you did not do either?

[Pierce Dalton]

Well, that's exactly how 2FA works, you can't login from a new device just by entering your password. As Ogami said, you should have written the code somewhere.

[Musuke Hashibira]

Originally posted by Ogami:

When you setup Steam Guard on PC and your phone they give you a list of up to 20 one time use recovery codes you can use to login even without a phone.
There is a BIG warning to write them down before you can proceed during installation and afterwards it offers to generate a whole bunch of them to store in a safe place.
I guess you did not do either?

I did write in my phone and in my book,
The phone is broken and the book is dead. And i have really bad memory, I forgot tô write again in another place

[kitty]

Originally posted by Sorah_Hayes:

i my country its not available and its kinda expensive :')

it's a shame. I thought it's standard package, it's available here in Ukraine for a decade or more. I hope it can reach your country soon too.