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You're fine.
AFAIK, the only game store that will do this is Ubisoft ONLY if you have no games on the account, or no active subscription. All others don't do this at all.
About your friend losing his account in the past, it may be one of these things for why he lost his account.
- Forgot the account name & email to recover it.
- He gave his account to someone & forgot. <--- This is against TOS.
- Fell for a scam online, and haven't recovered it since.
- He requested his account to be deleted & forgot.
- He got his account suspended for other reasons that breaking TOS, and forgot.
So really not much can be said as only he can try to remember, and know what actually happens to his past account.
:)