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You claim that Valve changed their policies in 2017-2018 because they lost a court case against Australia?
https://web.archive.org/web/20150602175459/https://store.steampowered.com/steam_refunds
No, they did not do that.
It's very clear it is about refunds. I said it was about refunds multiple times in my post. You are only seeing what you want to see at this point.
So even the source information, from the ACCC is not legitimate AND you are totally got it all right and everyone should listen to you despite the ACCC's own media release saying the opposite of what you are suggesting.
"The refund policy had already changed 2 years before hand, and that was due to the EU, not the AAAC lol..." < Valve updated their refund policy in June 2015, the ACCC case was for refunds between 2014-2011, with the case concluding at the end of 2017. The fact that Valve changed the refund policy in 2015 had no bearing at all on the case with ACCC because it was about the policy from 2014 and earlier.
The court case with Australian proceeded in 2014. Valve changed it's refund policies in June 2015.
The changes that they made in 2015 were compliant with Australian Consumer Law. The ACCC has not taken Valve to court on their refund policy from 2015 onwards, it took them to court on their refund policy post 2014.
Maybe they changed it for other reasons in 2015.
How far you going to reach? Two... Dos, Ni... Out of all the topics covered in the refund policy, it was 2 aspects. Where as they tore apart the entire SSA in several points.
And the case lasted far past 2015. Why they only had to change the wording of their SSA and were required to post Australian Consumer Rights.
Even your ACCC sources, which are NOT relevant to this thread AT ALL. Says they started in 2014. And the judgement came to an end and was issued in 2016.
Not reaching far at all.
The whole point of the case was about refunds. The end results of the case were about refunds.
The press release is about refunds.
Why do you think the ACCC, a consumer rights champion got involved. What other consumer rights were they arguing about with Valve if it wasn't about refunds?
Why do you think ACCC submitted 9 representations (interactions with Steam) discussing refunds?
You are failing to understand the full meaning of the conclusion, and when you get a summary like the media release, it doesn't agree with your narrative and you say it's wrong instead of asking yourself how come I am coming to a different conclusion.
I give up, you're trolling at this point. Oh, and the guy who was denied their refund in the documents? Was still denied.
Valve were required to have a ticketing solution available where Australian's needed to lodge their refund requests for a period of time where they could then be processed by Valve.
Purchases had to be between 2014-2011 and they needed to identify themselves as Australian customers (obviously).
So I have no idea if it was still denied, if that person submitted their claim after the case was concluded, and they had a valid claim for refund, then it would have been processed.
The support staff at Valve would be aware/trained in what the requirements were.
If they did not have a valid claim, then it would be rejected, if it was valid then I have to presume that it would be approved. If they didn't submit it then obviously they didn't get a refund.
Slowmango was the first person to start talking about the ACCC on here back on June 14th.
And this was posted right after.
http://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/cth/FCA/2016/196.html
That's the result, nothing more. No matter how you try and spin it.
And it's not relevant to another scam suite from a nobody in the UK who doesn't even understand the law.
Valve also tried the dodgiest defense possible.
Got it.
hopefully, i'm leaving for uk soon and i would love to have another store built exclusively around eu rules and culture rather then the usa corporate hell hole that is plaguing the industry. could even be a steam branch run just by the parliament.