关于退款邮件

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Steam 退款
您可以几乎为自己在 Steam 上的所有购买要求退款—无需理由。也许您的电脑未达到硬件需求；也许您不小心购买了游戏；也许您在游玩了一小时后发现游戏实在不符合您的口味。
这是Steam的退款政策。上面明确说明了，1、无需任何理由，2、也许您在游玩了一小时后发现游戏实在不符合您的口味.
我在7月至9月购买了多款游戏其中退款了4款（3款抢鲜体验版本），我的退款的游戏时间在10分钟-50分钟之间。完全符合退款政策。然后我收到了这样的退款邮件：看来您近期有大量退款申请。如果您购买时经常遇到问题，请另外提交一个案件，以便我们帮助您解决这些问题。
请注意，Steam 退款政策并非作为免费试玩游戏的方法。如果我们有理由相信退款系统已用于此目的，可能会拒绝您以后的退款申请。

这是在恶心我吗？还是steam单方面的不遵守自己的政策？现在的Steam上面绝大部分游戏都是抢鲜体验版本，这是一个鼓励游戏制作的政策，我可以理解。但是事实就是这只是帮助游戏开发商、发行商和Steam快速赚取更多钱的政策（不用做完游戏就可以发售），我们很多人的游戏库中都有很多“抢鲜体验”游戏3年以上都不更新游戏的内容，有的甚至修复BUG就用了4年，还有甚至发售一周内就跑路了（开发者完全放弃更新“抢鲜体验”版本的游戏）。大量的垃圾游戏。
我们购买的商品得到了应有的服务保障了吗？对于那些跑路的开发商我们购买游戏的钱怎么办？
现在在这个平台中购买游戏存在这么多的风险，我不可以正确的使用退款政策退款吗？如果不能像退款政策描述的那样使用退款政策，是不是所有的人都可以随便制造一个垃圾游戏设（现在甚至可以一个DEMO标注成抢鲜体验）然后放在Steam上售卖然后完全不更新？（或者常年只是修复bug写一些无关紧要的调整，完全不继续完成游戏内容或者长时间基本不工作）。
平台开了“抢鲜体验”这个预售制度，却完全无法监管自己售卖的商品是否是完整的或者能确保以后是否完整。这真的是商店的模式吗？
最后我只想说这封邮件真的让我感到恶心！

[rawWwRrr]

You need to read the entire Refund Policy, not just the piece you want. This is the part you missed, apparently: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

So, yes, they are following their own policy. If you refund a lot of games, they could assume you are abusing the refund policy.

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rawWwRrr původně napsal:

You need to read the entire Refund Policy, not just the piece you want. This is the part you missed, apparently: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

So, yes, they are following their own policy. If you refund a lot of games, they could assume you are abusing the refund policy.

滥用
退款是为了降低在 Steam 购买产品的风险而设计的，而非获得免费游戏的一个方式。如果在我们看来您正在滥用退款，我们将可能会停止给您提供退款。若您因在一个折扣前全价购买了产品而申请退款并立即以特价重新购买该产品，此行为并不视为滥用退款服务。（Please forgive me for replying to you in Chinese, I have copied and used the original Chinese because I am afraid that the content will be biased after translation）
Yes, agree with you.
But actually, I didn't intentionally leave out the full terms policy, I just copied down the terms that pertained to my operation in order to compare it to my refund operation. My refunded playtime is usually over after completing or not completing the newbie tutorial or the initial content, I don't usually play more than 5% of the content, and I don't play the majority of the game fast enough to then get a refund (which can easily be viewed from the game progress or the achievement system). So I guess I'm applying this two-point policy: 1) no reason is required, and 2) maybe you've played the game for an hour and it's just not to your liking.
Doesn't apply to: abuse: refunds are designed to reduce the risk of purchasing a product on Steam, and are not a way to get a free game. (I didn't play a lot of the game quickly and then get a refund after playing it)
I think I need to clarify the point of my post here. Firstly steam did a very quick refund, just mentioning in the refund email that ‘Steam's refund policy is not intended as a way to try out the game for free. If we have reason to believe that the refund system has been used for this purpose, we may deny your request for a refund in the future’, where it says “try the game”, which is the same as the clause ’1, no reason is necessary, 2, maybe after playing the game for an hour you realise it's just not to your liking. after an hour of playing the game.’ It applies perfectly.

The abusive clause states: ‘Ways to get the game for free’.
Here's what bugs me, as a consumer you can't accuse me of using my power when I'm following a refund policy without a refund policy to back it up, maybe it's just an automatic email from the system filtering through the number of recent refunds but it's going to be uncomfortable.

The reason why steam has managed to stay ahead of other platforms is because of its refund policy, which protects the buyer from false promos or false promises made by the developers and thus improves the experience of buying the game, doesn't it? (The same games are available on other platforms, so obviously having a large number of games is not an advantage)

Finally thanks for engaging in a more in-depth discussion

Translated with www.DeepL.com/Translator (free version)