Unusual Activity scam ?

[3287]

I recently bought a cs2 item and i just got a messages a actual chat message claiming that item was stolen i initially disregarded this because steam says a employee of them will never contact you through chat but not i have this message on my account and i dont know what to do

The message in question:

Unusual activity has been detected on your account, potentially linked to fraudulent actions. As a result, your account has been temporarily suspended. To address this issue, please access your chat room.

[pckirk]

Scam

Steam / valve will only communicate via the support ticket system... They will never contact you via chat, discord, fb, fbm, or any other SMA.

[3287]

Originally posted by pckirk:

Scam

Steam / valve will only communicate via the support ticket system... They will never contact you via chat, discord, fb, fbm, or any other SMA.

so changing my password and logging out all devices was enough to be sure

[pckirk]

Originally posted by 3287:

Originally posted by pckirk:

Scam

Steam / valve will only communicate via the support ticket system... They will never contact you via chat, discord, fb, fbm, or any other SMA.

so changing my password and logging out all devices was enough to be sure

1. Scan for malware https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Make sure your steam recovery email account is secure

[Thiesen]

The scammers has access to your account and simply wrote that themselfs...

[3287]

Originally posted by Thiesen:

The scammers has access to your account and simply wrote that themselfs...

well when i try to remove it from account summary it gives me a error message any idea on that

[Lilim]

Originally posted by 3287:

well when i try to remove it from account summary it gives me a error message any idea on that

Secure your account first (see post #3).

There is also a cooldown for editing your profile. Wait 4 hours and try again.

[3287]

Already did all the steps in post 3 thank you guys/girls for your help now ill wait and see what steam support says they havent responded yet

[rawWwRrr]

Originally posted by 3287:

Originally posted by Thiesen:

The scammers has access to your account and simply wrote that themselfs...

well when i try to remove it from account summary it gives me a error message any idea on that

The scammers might have triggered the cooldown for changing profile info. Just wait a few hours for it to expire. Then you should be able to get rid of that in your info box.

[3287]

Originally posted by rawWwRrr:

Originally posted by 3287:

well when i try to remove it from account summary it gives me a error message any idea on that

The scammers might have triggered the cooldown for changing profile info. Just wait a few hours for it to expire. Then you should be able to get rid of that in your info box.

will do